Mackenzie H.
Yelp
I love ice cream and I have eaten it at plenty of places around southern Indiana and Louisville. Sadly, I was unable to eat here tonight due to a few things.
1. No one was wearing a mask. I understand it may not be required in the state of Indiana, however, we are still in a pandemic. I was willing to look past this, while this is my own preference.
2. After getting over the mask aspect, we ordered two simple things- a simple chocolate cone and an Oreo milkshake. We're thinking, ok, yeah there are a few people already waiting, but I'm sure it may not take over 15 mins.
3. After 20 mins, and seeing little to no food or ice cream leaving the window, I expressed my frustration to my friends. A lady walking to her car with her sundae in hand said, yeah I'm not happy either, I just waited 45mins for my sundae. (Maybe I'm just used to people working a little bit faster?)
4. 30 minutes after placing our orders, they called our number and said "were actually out of Oreos..." SO, at this point we're frustrated and disappointed, and our whole party asks for our money back. Which brings me to the last piece of this slow, lazy sundae experience.
5. They tried to refund me incorrectly. I understand a simple math mistake, but I literally had my receipt in my hand with the amount and was so surprised when I saw the cashier doing math to give me a refund.
As you can tell, I really like ice cream and I may be a little bit too passionate about a good ice cream experience. But, this was quite the disappointment.