handif
Google
The hotel is quite small, but as nice as the website suggests. The garden area, more of later (!!) is far smaller than pictures suggest. We had the friendliest check in, and our room was ready early. Both our Deluxe Garden View room and public areas of the hotel were great. The room was a little larger than you’d expect in Paris, the bathroom was very spacious with bath and shower. Quality of fittings and decore in both were great, upkeep perfect. Not a chip or scuff to be found. The bed was super comfortable, and water was in the room FOC. Not very good was service for guests. Both days we arrived back early evening after a day sightseeing in the heat, we hoped for a drink sat in the garden. We were not allowed access either day as they had private parties, and day 1 were told we could walk back towards the Metro and maybe find a drink and seat there! Day 2 we couldn’t even find anyone to be rude to us, we were totally blanked as staff were occupied by the outside party. Seems odd to promote the garden, charge extra for a garden view room, but then deny us access. We were really disappointed on all service here, the breakfast service is a debacle. We had paid, but day 2 we couldn’t face the inept and rude service so headed over the road and had a lovely simple breakfast in a small bar. You’d expect me to say I’d never stay here again, and I did think that, hence I’ve waited a couple of weeks to review. We probably would return, as the property is great and Metro links and Fondation Louis Vuitton close by. We would however have to expect zero customer service or care for hotel staff, and grin and bear that. Nice property, good location, staff need either training or sacking.