William Balfour
Google
Feedback and Concern Regarding Recent Experience at American Bar
Dear Management,
I am writing to express my disappointment following a recent visit to the American Bar, which fell far below the high standards we have come to associate with Hotel De Paris over the past decade.
During a business meeting held at the bar, my family and I encountered unacceptable treatment from a staff member named Nicholas. He reassigned our reserved table to other guests, resulting in a 45-minute wait for our group. Throughout this incident, Nicholas marchant behavior was rude, aggressive, and unprofessional. His demeanor was tense and insulting, which is completely inconsistent with the respectful and welcoming atmosphere that Hotel De Paris has historically maintained.
We have been loyal clients of your establishment for more than ten years, and it is deeply disappointing to see the legacy of exemplary customer service and hospitality being undermined in this way. Moreover, I am aware that other VIP clients and staff members have faced similar issues with this individual, which suggests this may be a recurring problem.
I urge the management to investigate this matter seriously and take appropriate action to ensure that the respectful and elegant character of Hotel De Paris is preserved. Nicholas’s conduct is not reflective of the class and standards that your esteemed establishment should uphold.
Thank you for your attention to this matter. I look forward to your prompt response and to seeing positive changes on my next visit.
Sincerely,