ho E.
Google
We dined at Le Bistro de L'Hôtel and opted for the tasting menu for two, primarily for the highly sought-after Bresse chicken, a dish that is hard to come by despite its premium price. Given the cost, I expected the restaurant to be classified as fine dining; however, the service did not meet the standards one would anticipate from such an establishment.
While the food itself was delicious, the service fell short, lacking even the basic attentiveness one might find at a casual bistro. Here are a few specific points that contributed to our disappointing experience:
Reservation and Seating: I made a reservation online over a month in advance, complete with a credit card deposit. On the day of our visit, I was the first to arrive, yet we were seated at a table directly in front of the staircases—far from an ideal spot. It was disheartening to see later arrivals being assigned more desirable seats by the windows, particularly when they were a party of two.
Service and Communication: Each dish was served by a different waiter or waitress, and none of them took the time to introduce the dishes. This lack of communication left us unsure about what we were eating unless we referred to the tasting menu ourselves. For a restaurant of this caliber, I consider this to be a fundamental oversight.
Bresse Chicken Service: When the Bresse chicken was served, the staff began cutting it beside our table without any notification. We had no idea the chicken being prepared was for us until we saw someone slicing it. Clear communication in this regard is crucial, especially in a fine dining setting.
Wine Pricing: The wine prices were excessively marked up, reaching up to three times the normal retail price. While it's common for restaurants to mark up wine, a threefold increase is excessive and should be approached with caution if you plan to enjoy a bottle during your visit.
Overall, our experience at Le Bistro de L'Hôtel was quite disappointing, and I cannot recommend it. The combination of excellent food and subpar service left much to be desired. For a restaurant that positions itself as fine dining, the service should be equally refined to match the quality of the food.