CF
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Gone are the days when Le Botaniste would serve their cozy vegan meals with a proper portion and nice service.
We used to eat in & take out a lot from this location when we lived in the neighborhood. It was always a friendly service and portions were plenty.
Just the other night, on the eve of thanksgiving, less than an hour before closing time, I stopped by for two bowls to-go. I ordered the Tibetan Mama & Pasta Bolo for my partner and I. The bowls were barely coated with their respective sauces, at best two light spoons of sauce were served upon the carbs, a small scoop of veggies, and a smaller spoon of “sour cream” for the extra charge of $2.50. I felt embarrassed and uncomfortable to say something…
When I walked in, the staff were in mid conversation, they didn’t even look at me until I initiated a “hello” when I approached the glass. They took my order with an aloof attitude — granted, it was the end of the day but it felt like I was at a school cafeteria being served by a stoic grumpy person and you wouldn’t dare complain about anything because they just want you to move along. Except no one else was waiting.
As if this wasn’t bad enough, upon arrival home, the food was spilled inside the paper bag and it leaked unto my newly bought leather bag, which now bears an unremovable stain (the paper bag with my food order was placed inside my shopping bag where my other items were to consolidate). This goes to show that the staff did not properly close the lids of the to-go containers, and it ruined the item that I had just bought and can’t even return now.
My partner, still oblivious to my experience when I served the meals for us, asked me, “did the portions get smaller? I don’t remember the bowls being so meager.”
We are completely disappointed with the lack of care and attention from this establishment.
There’s no reason to be cheap with portions, especially given that the food station was full and closing time was coming soon, as there is no reason to treat customers with such below average hospitality.
It was literally pouring rain outside and I made the effort to pick up some dinner at of what was once one of our favorite places.
For what each bowl costs (about $17.37/each with taxes), both the service and the portion make this an overpriced meal option and I will no longer be recommending this place unless they attempt to remedy this and bring it back to how it used to be.
Two bowls, an extra sour cream, and a beet juice came out to $48.78, might not sound like much for two people in NYC, but it left us feeling hungry, frustrated, and ruined my new $60+ leather bag.