Le Bouclier d'Or Hotel & Spa

This stay was the first for my sister and me in Strasbourg, and we are so glad to have chosen Le Bouclier d'Or Hotel for our home base in exploring the Christmas Markets of Alsace. First of all, it is absolutely charming--full of Alsatian architectural charm and tasteful appointments. The bar and breakfast areas are beautiful rooms in which to relax, but the highlight was our stunning bedroom, which was really a suite. We had originally anticipated a third sister joining us for this trip, so we reserved the big room at the top (#20) with a huge king bed and a separate single bed, as well as two bathrooms. It also has a spacious sitting area with a pull-out sofa and two large upholstered chairs. I have never stayed in such a huge hotel room in France! It was graced with dark wood beams along the sloping side wall, which added to the old-world charm of the room. (And the shower in the bigger bathroom was fantastic!) The hotel's situation in the Petite France area was lovely and quiet. Everyone from the front desk personnel to the bartender to the breakfast staff were warm and welcoming. While we had no time to explore the spa offerings, I cannot recommend the hotel proper more highly. Well done, Le Bouclier d'Or Hotel! I hope to able to stay again sometime.

Location can not be faulted. It's perfect walking distance to everything you wish to see as a tourist/visitor and petite France is so beautiful. Service: a lot left to be desired and not in line with the price paid per night for our stay. Breakfast is ridiculously expensive 25 euros a head for adults and 15 euros a head for. 1.5 year old and a 3 year old. Was also charged €26 extra for a bottle of still water and 1 breakfast tea bag with a teaspoon of milk which we were told was on the house when we asked to have some tea and water replenished in our second and final night of our stay. Hotel itself - it's ok- lacking in atmosphere and has an odd toilet poo smell throughout the bottom floor. The carpet and interior decor needs cleaning/upgrading. Room- big and spacious but lacking in the basics and they are charging through the nose for it (see tea comment above) no fridge, no amenities you would expect for the price of the hotel. Would I advise anyone else to stay here - absolutely not. There are many many better value options with friendlier staff around petit France location. Definitely not luxury, nor value for money.

This hotel is in the perfect location right next to Petite France. It is so convenient for walking to all the sights and to all the recommended restaurants. The hotel itself is full of character and very comfortable. It has everything that you could need, including an outdoor bar area which looked very appealing but sadly the weather was a bit cold for sitting outdoors. Staff members were wonderful and very friendly with advice about activities and restaurants.

We stayed here for four nights and we'd certainly stay here again. Why? The rooms are spacious and our bathroom was well equipped with everything we needed. Some may say the room was sparsely decorated but I think it was just right. Our room overlooked the courtyard and at night it was very quiet though it was October. The mattress was firm which is to our liking and the water pressure in the shower was good although it was tricky to adjust the temperature. Service at the hotel was exceptional especially as we stayed a Saturday night and didn't make any reservations for dinner. We provided a restaurant name with the employee on reception to call and make a dinner booking but when we returned mid-afternoon, he told us it was full. This kind employee didn't give up and end up calling another six restaurants on our behalf to make us a dinner reservation. He provided us such good service, much more than necessary. I should also mention that when we checked in early, before the official check-in time, I was concerned our luggage might not be in the hotel when we returned to check-in (because I'd read reviews of guests not having their luggage when checking in). in our case, when we did finally check-in, our luggage had been taken to our room, in a section of the hotel without an elevator. This was a positive and reassuring start of the stay. The hotel is in a perfect location in Petite France but if you walk from Gare Centrale in Strasbourg, be warned that Google Maps will have you walk on many cobbled streets which is unpleasant when wheeling a suitcase. It's less than fifteen minutes but it's not fun. Our stay included the buffet breakfast which is worthwhile because there's plenty of choice for omnivores and vegetarians. There's breakfast cereal, yoghurt, fresh fruit, juices, local still and sparkling water, breads, pastries, sliced meats and a few hot items (eggs, bacon and sausage). You are asked if you want coffee or tea and it is brought to the table freshly made. As a hot tea drinker I made good use of the electric tea kettle in the room. Tea bags are provided but I always travel with my own tea bags The commitment to service at the Hotel is so great that when I asked for wine glasses, after a day spent in Eguisheim, famous for Alsace wine, the employee didn't hesitate to provide glasses but insisted on me bringing the bottle of wine to him to open. One cannot visit Alsace and not buy the local wine so I suppose the Hotel staff are accustomed to guests buying wine outside the Hotel even though there is a bar there. I would certainly stay at Le Bouclier d'Or again and recommend it to visitors to Strasbourg.

Dear management, first of all you should call me madame. You didn't change even one night of our two-night stay, which I already paid for during high season. However, our hotel in Zurich changed it directly even though we selected the same option. If I had to summarize the management style of your hotel in one word, OPPORTUNISM

I just wrapped up a two-night stay at this hotel on my way back to Paris from Germany, which was, overall, perfectly pleasant and adequate. The room (a suite) was spacious and comfortable, and the location couldn’t be better. And, for the most part, the service was good—but there were a few gaps that caused the place to fall short of four-star quality. For example, I was traveling with some large luggage, and at both check-in and check-out the staff only very begrudgingly helped with transporting it. (Mind you, there are no elevators, so this involved climbing flights of stairs.) At any other hotel of this caliber I’ve been greeted with a smile and immediately asked if I needed help with bags. Second, I returned late both nights and found the night managers on duty quite unhelpful. Basic questions couldn’t be answered, falsely told umbrellas were not available, and they both were watching loud television on their personal devices when I got back to the property a bit after midnight. Again, more befitting of a 2-star motel than a 4-star property. One person I must commend, however, is the bartender who was on duty the two evenings I was at the hotel. He was personable, helpful, and convivial… and remembered my name and preferences right away. All others should follow his example.

Wonderful location near so many great tourist and dining spots. The hotel has large well appointed rooms, high ceilings and windows, with a friendly staff. We highly recommend staying here!

We were greeted very rudely when we arrived for using the wrong door to enter via google maps. The room we paid for the a/c was not working, and neither was the vent in the bathroom. The fellow Alex who greeted us rudely argued it was working.After a sleepless night of no air and hearing the garbage trucks and the school children screaming they changed our room.We asked to speak with the manager and he was too busy..|The spa is extra. They give one bottle of water and charge for it, no refrigerator in the room, and no coffee maker.|The location is excellent. The breakfast is very overpriced, $25.00 euro per person. In heinsite, I would have stayed elsewhere.|

Le Bouclier d'Or We had the pleasure of staying at the Le Bouclier d'Or for five days in mid-June. The hotel is located in the heart of the old city, in Petit France. The hotel fits in the neighborhood with traditional decorations both in the common areas and bedrooms. The bathrooms have all been upgraded and modernized. The hotel has a spa in the basement, that looked very nice. The buffet breakfast offered by the hotel is excellent. They also have a full bar that is very comfortable. Overall, an excellent property.

My wife and I had a wonderful room at Le Bouclier d'Or under the eaves overlooking church spires and city roofs. Ours was one of two very quiet rooms on the top floor. Olivier welcomed us and took very good care of us throughout our stay. Hotel is in La Petite France, the best place to be in Strasbourg. Our room was well appointed with a large, great bathroom. We would suggest taking a taxi and not attempting to drive to the hotel. Highly recommended!

Step back into history and enjoy the hospitality of this petite castle hotel. Helene was exceptionally helpful in making our visit enriching and memorable. Thank You

The most amazing stay of my life. Just magical! The room was amazing, quiet, and so beautiful! Staff were very polite. Service was impeccable. I can't say enough about our stay.

What a beautiful hotel! We fell so lucky to have found this gem in beautiful Strasbourg, France. The location was fantastic, within walking distance of all of the local attractions, but not in the middle of all of the tourist chaos. I would classify it as a 5-star, boutique hotel. It is family owned, and the pride of ownership shines through. We were met outside the hotel (there is only space to drop off your baggage) and the owners son (I believe) graciously welcomed us and took our things up to our room. When he opened the door to our room (#11), I literally gasped, it was so beautiful. The hotel is in a very old building, and they've taken great care in maintaining the old world charm with beautiful antique furniture and period artwork. We stayed for two nights and enjoyed every minute. They have a lovely breakfast in the morning that you can either eat in their breakfast room, parlor, or outdoors, weather permitting. We left on a Sunday, so we're able to enjoy their fabulous brunch before we left. Just loved this place. Some side notes: there is no parking nearby. They will take your car and park it off site, returning it when you leave. Everything is in walking distance, as I mentioned above, so you won't need it. One other important note... the roads are closed and impassable on the way into the city. When you come to a street with the iron guard up in the middle, simply press the button and talk into the speaker, telling the city which hotel you ate checking into, and they will lower the bar for you so you can get to your destination!