Le Clos des Délices

My advice - find another hotel in this area, there are many. Truly disappointing service here, and a lack of accessibility of older people. Half of the hotel consists of out-dated rooms that are poorly maintained. The elevator was broken, but we weren’t advised by the hotel ahead of time. They were aware that we had an 81 year old travelling with us, and rather than move her to a room with access to an elevator, they suggested that she take the stairs and walk outdoors where it is icy. We even spoke to the hotel manger who had no interest in helping (or salvaging an extremely poor guest experience). Appalling - will not be back.

Excellent location. Spent three nights in the very neat and comfortable suite. Outstanding restaurant. Personnel exceptionally competent and friendly. Large and safe parking spaces. Good hiking and sightseeing opportunities close by. Will return

This is an amazing place. Better than Atlanta.

Stayed at this hotel for 3 nights during a business trip. The hotel has been renovated and my room, very large and well equipped was excellent. Although the matras was very hard. Breakfast lunch and dinner where also great and the staff was very nice and helpful. I was a bit surprised that in the restaurant many young staff member struggle to speak English. And the first evening when we had no French colleagues we even felt some avoided us. Maybe a little training, even to explain a customer that you have a colleague that speaks English, or you speak german would have been nice. Still many older staff at reception and the gardener ( who suggested me a route to walk at 7 am in the morning) where helpful with a combination of German and English. The gym is small but the equipment is new, clean and works well. My colleagues where enthusiastic about the spa. I am looking forward to go back to this hotel!

We booked a stay via Groupon paying €325 for 1 night, 2 persons and a 5-course dinner. We normally don't spent that kind of money, but we thought 'Well for once...'. It was a hustle to find a suitable date, because all Saturdays up to two months ahead were booked, but we managed to book a slightly more expensive room (+€40). So, we were set on a nice weekend of luxury and niceness. But.. We had to pay €80 extra for the dinner (appetizer, water, wine, coffee, table service). There were little tiny blood stains on our sheet (not so cool) and the room was very small, no shower and just bad taste of design (pink cushions, fake animal pelt, pink light...). We had a lot of fun, because it was all kind of surreal, but this was not worth it's money and the way they hide the extra costs is really not nice (they never show a menu card or explicitly say you'll have to pay... they kind of present it as a gift or part of the deal). We were probably naif, but I just really don't like this kind of business. So if you go, just beware, everything comes with a (height) price :).

Incredibly disappointing experience and unacceptably poor customer service. We booked two rooms in the hotel plus dinner and breakfast for 11 in the restaurant for a family celebration. We were hoping for a relaxing weekend in beautiful surroundings as promised by the website. To our absolute surprise, when we arrived we found a building site. The grounds have been totally destroyed by building work, the hotel is mainly boarded up with chip board and the spa is nearly entirely closed. There is a make-shift jacuzzi outside. This certainly wasn't the charming experience we were promised on the website - which still does not warn you that the hotel is nearly entirely under construction. When we addressed the state of the hotel with the manager we were shouted at, berated, and even accused of lying and one point. The lie was the hotel themselves - it is unacceptable to sell an experience that is totally unavailable and then treat customers so poorly. Even without the building work the photographs are a very glamourised representation of what you will actually find. The food in the restaurant was fine although incredibly overpriced and breakfast was poor. The breakfast buffet is tiny - in a very cramped corner of the small dining room and has a limited selection. If the hotel is busy the breakfast area is so overcrowded it becomes impossible. Hotels needs to renovate and that is understandable. What isn't understandable is how guests are not warned of quite how severe the impact on their stay would be and how badly we were treated thereafter.

We have been here many times over the years so quite surprised to see the massive modernisation. But one thing that hasn’t changed is the fantastic hospitality, even towards a couple just passing by and wanting to restock on Schaetzel wines. This place knows how to create life long loyal customers.

We received a gift voucher for dinner and spa 2 years ago as our wedding present. Every time we called to arrange our stay/visit we were told there was no available space/table in the near future. Reception was unfortunately unprofessional and patronizing. We gave up the gift at the end, coming to the conclusion that their vouchering system must be scam.

Nice place way up in the mountains. Charming restaurant with great, attentive staff. Course one was unexciting, the second was quite good, but the dessert was disappointing. Delicious breads. All in all, long on presentation but short on flavors.