David B.
Google
We had dinner at Le Comptoir des Alpes (3 guests, arrival around 19:15) and unfortunately the experience was far below what one would expect from a restaurant with this reputation.
We were seated promptly on arrival, which we appreciated. However, the service quickly became disorganized. After about 10 minutes we were given only the drinks menu and no food menus. After roughly 25 minutes I asked for the menus and was told that all menus were currently in use at other tables and that we could only receive two menus even though we were three guests. About 10 minutes later we were finally able to order.
We received an amuse-bouche (something resembling beetroot) which unfortunately was completely without flavor, and at that point bread had still not been served. I mentioned several times to different waiters that we had still not properly received menus and that a significant amount of time had already passed. One waiter apologized and mentioned a mistake in the kitchen, but no real service recovery followed.
After about 50 minutes the wine was served, and the bread arrived about five minutes earlier. The bread was partially dry and we had to ask for butter. At that point we still had not received our starter.
After roughly 75 minutes the starters finally arrived (foie gras pressé). This was actually the best dish of the evening and the only course that really met expectations.
The main courses arrived after around 100 minutes:
The confit trout was very poorly balanced in flavor and below the expected standard.
The tenderloin (with an €8 supplement), ordered medium rare, arrived somewhere between medium and well done.
The duck with carrot purée and truffle lacked any noticeable truffle aroma, the meat was tough, overcooked (not rosé) and sliced along the grain rather than against it.
Desserts were the final disappointment. The orange soufflé had such a strong egg taste that it was essentially inedible. The two chocolate desserts were acceptable but nothing more (roughly 2/5).
At the end of the meal the same waiter who had previously apologized offered us a “surprise” liqueur. While the gesture was noted, it did little to address an evening marked by long waiting times, weak service coordination and inconsistent kitchen execution.
Overall, the gap between the restaurant’s reputation and the experience we had was striking.