Hussain Witwit
Google
I tried Le Falco recently. It’s a nice café with great potential, but there’s room for improvement.
First, the positive: all my stars go to the atmosphere. It’s a great spot to work or have lunch. There are plenty of seats and outlets, and it’s easy to focus.
Now for the negatives. The barista at the cash could have been much friendlier and more helpful. When we arrived, the place was empty. The counter is set up at a 90-degree angle, with one side for food and the other for the cash register. Since there was no lineup, we went straight to the cash and completely missed the food display. The cashier didn’t mention any food options, and I only noticed them when I walked toward the washroom.
There were a few pastries near the register, so my friend asked about one. The barista just pointed and said, “It’s that,” without explaining anything. It came off as rude.
We were also excited to try the siphon coffee. She just poured us pre-brewed siphon coffee, which took away from the experience. I didn’t like the taste either. They do have other options.
We stayed a couple of hours and enjoyed working on our laptops. It’s a great space, but the customer service definitely needs improvement.