Saehun Jang
Google
My stay at Le Grand Bellevue was, overall, a special experience. The staff were warm and greeted me kindly wherever I went, and the facilities were outstanding. However, my only unpleasant experience during my 3-night, 4-day stay was with the hotel concierge, Mr. Olivier.
His reputation was well-known, but not once did he initiate a greeting with me. I always had to greet him first, and only then did he return a brief acknowledgment. This might seem minor, but in contrast, other staff members knew my name and greeted me warmly every time we met.
It left me with the impression that he disregarded me as an Asian guest. At check-out, he thanked me in Chinese. This was despite the fact that, at check-in, I had made it clear I was Korean, and he himself had told me he spoke 19 languages but not Korean. Yet, his final words were a “thank you” in Chinese.
Le Grand Bellevue is not just another tourist restaurant or casual hotel — it’s a luxury property where I expect consistent excellence from all staff. I rarely leave such reviews, but several days have passed and the unpleasantness remains. If my perception is mistaken, I would be open to hearing a response.
In my opinion, Asian guests might want to reconsider staying here.
That said, the facilities and the kindness of the other staff members are beyond comparison with any other hotel — truly the best.