Le Labo

Stepping into Le Labo Austin feels less like walking into a retail shop and more like entering a carefully considered atelier. The space is raw yet refined—distressed walls, warm wood floors, and industrial fixtures that create a setting where each fragrance and object feels curated rather than displayed. It’s an environment that invites pause, encouraging you to slow down and experience scent as something deeply personal. What elevated my visit, however, was the service. Courtney and Austin approached every interaction with sincerity, offering insight into oils, candles, and blends without ever making it feel transactional. Their knowledge was impressive, but more than that, they listened—guiding me toward new scents that matched what I didn’t even know I was seeking. That kind of connection is rare in luxury retail, where the focus can too often be on selling rather than sharing. Here, the exchange felt more like a conversation, an exploration of craft and individuality. The store itself is beautifully kept—minimal yet character-rich, with thoughtful touches like the working sink and antique-style counters that nod to Le Labo’s apothecary roots. Even the act of packaging feels ceremonial, reinforcing the sense that each item is made for you, not just for the shelf. I left with new discoveries in both fragrance and ritual, grateful for an experience that felt equal parts personal and elevated. Le Labo Austin is a destination not just for scents, but for connection.

We found out about this perfume brand online and were really curious to finally smell their fragrances in person. The store itself is nice, but the prices felt noticeably higher than what you’d pay if you ordered online or bought from other retailers that carry the same brand. What really threw us off, though, was the fact that even their small samples cost over $8, and they don’t offer any free samples at all. I honestly don’t get it. Is that the brand’s policy or just this particular store? Either way, it felt off. We left kind of disappointed

Best time ever!!! Stopped in to smell a few perfumes and instantly fell in love! I’m not one to leave reviews but.. the energy from Austin & Julio was amazing. Austin was super knowledgeable on everything and helped me find some of my favorites. The energy from both of them kept me engaged the entire time. I’ll be back to get some bottles and that Vanille during the city exclusives! Thanks yall!

As a Le Labo newcomer, I was fortunate to have Jason as my guide. His passion for the brand and extensive knowledge of the products enabled me to make an informed decision. The fragrance I selected, Another 13, has a rich, woody scent with a hint of floral sweetness that eventually gives way to a cleaner, deeper aroma. The floral notes are later replaced by a tobacco sweetness, balanced by a touch of amber. The combination of these notes with various inorganic scents creates a one-of-a-kind fragrance that I find truly remarkable.

Another 13 has a clean and subtle scent that feels elegant without being too strong or flashy. It gives off a quiet, sophisticated vibe that works well for everyday wear.The fragrance lasts all day, staying close to your skin without fading or becoming overwhelming. It’s perfect if you want something that smells nice but not too intense. The bottle design is very simple and minimalist, which I really like. When I got my fragrance blended, Austin helped me a lot. He was knowledgeable and friendly, explaining everything clearly. His guidance made the whole process feel personal and special.

I wanted to send a friend a gift for his birthday and Jen at the Austin location was so very kind and helpful in making his gift special. He loved his gift!! Thanks Jen!

I really can’t say enough good things about my experience with Le Labo. The store was open and inviting, and Austin was incredible- friendly, personable, engaging. He helped me pick out the perfect scent, and I can tell he is passionate about what he does. He spent time with me listening to my likes/dislikes, and surprised me with some recommendations I actually loved that I’d probably never pick out on my own. I was also super stoked to learn that I can return with my empty bottle and get 20% off. Environmentally and wallet friendly!! Love that! Will 100% be back.

I recently had a great experience at Austin store, thanks to Jason, the store manager. He warmly introduced the brand and gave excellent recommendations based on my preferences. Though I didn't buy anything at first, I returned later to purchase a perfume I love. Jack was the one helping me out with the sizing selection, and I luckily had Jason to make my first LE LABO fresh from the lab. Jason and Jack’s customer service is top-notch, making the shopping experience memorable. Highly recommend!

We found out about this perfume brand online and were really curious to finally smell their fragrances in person. The store itself is nice, but the prices felt noticeably higher than what you'd pay if you ordered online or bought from other retailers that carry the same brand. What really threw us off, though, was the fact that even their small samples cost over $8, and they don't offer any free samples at all. I honestly don't get it. Is that the brand's policy or just this particular store? Either way, it felt off. We left kind of disappointed

I've been a long time fan of Le Labo and grateful to have a brick and mortar store here in Austin. Always loved their basil hand soap and lotion. I bought my partner a set of sample scents so he can pick and choose which one he likes. The scents are unisex. I can't really stay inside the store for too long because I'm sensitive to the smells, especially with alcohol content. I still loved the interior design. The service was great. Julio is a very nice guy. Very friendly.

What a 10/10 experience. I'm finding customer service is lacking so often that when someone goes above and beyond, I have to post a review. The manager of this location, Austin, is extremely knowledgeable in the industry, helpful, and so friendly. My husband and I spent a ton of time sampling, contemplating, and ended up coming home with multiple scents to continue to try, as well as other samples of items I didn't even realize they sold. Currently obsessing over the face lotion. Thank you, Austin!!

Austin helped me here last weekend on Sunday. I knew what I was buying walking in, Santal, but he made the experience great and memorable. I felt welcomed and had fun. And I left with the Santal and smiling! Thank you.

Beautiful amazing experience & store !!Their fragrance's are fabulous !!! The sales associates were so kind, knowledgeable, & fun.

I've heard such good things about Le Labo's fragrances and stopped by on a whim and I'm so glad I did. Le Labo carries a variety of fragrances (sprays + oils), home sprays, shampoos, and body washes. There's a washing station for you to try their products. The staff is super knowledgeable and this was the best fragrance shopping experience I've had to date. Jason helped me pick out some samples to take home: Another 13 and Jasmin 17 Another 13 is a musk scent, very much my skin but better scent. The perfect sillage. Jasmin 17 is the perfect citrus sweet jasmine with notes of vanilla, jasmine, bitter orange, and sandalwood. They offer discounts on refills depending on the size you purchase and they have a variety of sizes to fit your needs. They put a lot of care into making sure you take the right fragrance home and all purchases are packaged beautifully. Highly recommend if you're in the market for a new fragrance. While walking around people asked me what I was wearing so it's also a great ice breaker. 10/10 will come back when I purchase a full bottle. Tip: Since your fragrance is blended in house, they don't accept returns. So be sure you love what you pick!

I stopped in here after brunch and I am so glad I took the time to check them out. If you want to find a spot where you can get to explore different scents and get a custom bottle made just for you. You also have the option to refill your bottle when you run out. Shout out to Connor for his patience, expertise and helping me find the scent I wanted!

Love having a LE Labo brick and mortar in Austin. Excellent high end products, great personal service. Giving 4/5 stars since they did not have Bergamote 22 lotion in stock, and because parking is not fun.

If you're into collector's items or hard to find items, look no further. I was greeted warmly by Jason. Le labo makes their perfume for you to order so it's not sitting around, losing potency. Also, if you didn't know, they have signature perfumes in each select city and can only be purchased in that city, unless you happen to visit any Le Labo in September. This is why I went, I wasn't going to Japan anytime soon and was introduced to the scent by a friend in Houston and needed to have it! Once you purchase the perfume, you can have it refilled at ANY Le Labo. Not only that but they have their signature 5 scents to try in 1mL vials. Their scents are clean and long lasting. Just a little goes a long way. I love the artistry that goes into it.

The Latino with earrings was quite rude, he treated us very condescendingly and despotically for not speaking English well, we were going to buy but we left very offended. DONT GO THERE.

MMMM.... very AROMATIC. I saw that each flavor had a sampler. I took a swig from a wondrous flavor called 'Tonka 25.' Fabulous! An employee rushed over to me and said it's "not to drink." Not a problem. I understand. What a lovely bathtub in the middle of the floor, I see! I go to the bathroom to change into my Lands' End rash guard + swim trunks. I draw a bath and strap on my goggles. Lucky for me, I have my own soap! I took a wonderful bath for 56 minutes and then I was on my merry way. Le Labo South Congress, I will be back!

I have made this the year of self care. So whilst visiting my aesthetician (Austin Med Spa- so wonderful), I noted that her room smelled heavenly. It had a woodsy, citrusy scent that reminded me of the villa where I spend my summers in Jamaica as a kid. I asked her what that transportive scent was which flooded me with memories of a happier time, and she told me it was from Le Labo. So with a glowing and fresh fade, I headed straight there. It reminds me of an old fashioned apothecary and I purchased Santal 26, one of their signature scents and even had a personalized label made for my home. My husband usually abhors home fragrances, but this scent is so subtle he even enjoys it. And he even noted it reminds him of the villa where we shared our honeymoon. I'm looking forward to returning to have them create a signature perfume. What a fabulous respite from the chaos that is this world.

Colin was super helpful and recommended some really beautiful fragrances! I was very pleased with his amount of knowledge and kindness.

The customer service is the best I've ever experienced! He made sure I had a memorable and personalized scent for my wedding day.

We had a really lovely time here; this would be a perfect date destination, or to take your mom, daughter, sister...or boys, too; the fragrances are for all. I would make sure that you come on a day when Jason is working. He gives you the royal treatment. Makes you feel special, is very patient in explaining all of the features of their special craft perfume and ways to get a good deal. There is an wonderful sample box (17 vials?) for $89, but if you pre-buy any full size, you get the sample box for just $25 more. You can take that home, live with the different fragrances, and bring back a gift certificate to pick up the full-size you have chosen. That's what we did. He explain to us the process of making the scent on site, and filling out a personalized label, that can say anything you choose! What a great gift idea. Right now, during Covid, only three people at a time are allowed in the store.

Dog-friendly and covid-precautions taken. Took some time preparing a gift I assumed would be a quick pick-up (3 days) but worth it of course

Every single time I visit this location to get my refill, I leave with a bad feeling. Not the best and friendliest customer service. If it wasn't conveniently located in Austin I would avoid going there.