Le Labo

I love this Le Labo location. All Le Labo stores are small, but this one is especially tiny. That is my only complaint, though, it still works well and has a great vibe. Jesse is always so helpful when it comes to helping me decide on products. The store feels welcoming and smells amazing - as it should! I do wish the city exclusives came in a travel size, and I miss when the fragrances were freshly blended like they used to be.

This location is beautiful and thoughtfully made! Upon entrance you can explore all fragrances and city exclusives! Jesse was pleasant and informed us on Le Labo ingredients and different products. Will definitely be visiting more often!

I want to start by saying that I love Le Labo products—the scents are not overwhelming and have a very fresh quality. I also have their candles and lotions, and Le Labo is definitely my go-to brand at the moment, so this review is not about the products themselves. Unfortunately, my recent in-store experience was disappointing. When we walked into the store, there was no acknowledgment from the attendant, despite us being the only customers for at least 10-15 minutes. The attendant remained at the register, keeping to himself, which made the situation a bit awkward. When I tried to ask about the products, he would give short answers without elaborating. As soon as another customer walked in, the attendant immediately greeted them and started providing detailed assistance, which left me feeling overlooked. I understand that retail can be hectic, but considering we were the only customers at the time, I don't understand why there was such a lack of engagement. If I were new to the Le Labo brand, I might have walked out without making a purchase. We got what we needed and left, but I hope the customer service can improve to match the quality of the products.

Great selection, but it took a while for the reps to turn on the customer service. We had to ask them a lot of questions. We usually order online from Saks but decided to go in to see if there is anything exclusive about the in store shopping experience. It left a bit to be desired, but we made a purchase for my husband’s birthday since we came from so far away.

Sadly, this was a huge disappointment. I made a special trip to visit this store. I was not greeted upon entering. I was not asked if I needed help. The staff completely ignored me. I looked around at what was available and left, quite hurt. I’m not sure if it was my appearance or who I am, but I am a fragrance lover and collector. Obviously, I will never return. Thankfully, there are other niche stores that do offer customer service and are inclusive. This is not it.

Always a pleasure going into this store. Brenda always takes good care of us and answers any questions I may have. I recommend Patchouli 24 and Baie 19, and you can’t go wrong with Another 13. Always friendly and informative, love this store

Products are amazing. Staff is awful here in Dallas Highland Park unfortunately. Not welcoming and seemed either not knowledgeable or just did not want to help. Did not feel welcome. After I walked out with my purchase I had to go back in b/c they forgot part of my order. That was the final straw. I’ll buy online going forward.

Visited with my teen son so he could sample and select a fragrance. The customer service provided by Blessing was awesome. She let him know the main notes in each fragrance and even provided me some recommendations based on occasion. Thank you Blessing for creating a welcoming and knowledgeable experience. Blessing has such a beautiful spirit to present beautiful fragrances!

Le Labo Dallas is an Absolutely beautiful shop and perfumery. All of the Le Labo scents I have had the pleasure of trying were well blended, just beautifully crafted. Another 13 has been my signature since 2018 or 2019. But Bergamote22, Lys41, Ambrette9, the'noir29, santal33, are exceptionally blended fragrances and will always be in my collection. See my collection picture. The store manager Jesse is truly a great human! Customer service is quality. Dare I say exceptional by high standards. Recently I mailed my empty Another 13 100ml perfume bottle for their refill service. To my disappointment the refill of Another 13 (refilled in HP Los Angeles) was not well done and the quality I have grown accustomed. I reached out to Le Labo Dallas (highland park) with my concern with the less than quality refill. Store Manager Jesse promptly responded and agreed to reformulate by Another 13 100ml bottle at no additional cost. Yes, I will always shop this location. Thanks Jesse and your Le Labo team. Excellent customer care.

Unique fresh cologne that stays with you through the day. Fragrances are distinct. I've never had so many people comment on the cologne I'm wearing. Check them out when at highland park village. Something fresh and different than the regular names at department stores.

Lovely shop with extremely helpful staff. The scents are heavenly and appeal to a wide variety of tastes.

Everything smells amazing. You're winning at life if you wear any of these scents daily.

As a long time fan of Le Labo, I've visited many of their boutiques in various cities, and this one stands up to the best of them. Beautiful, intimate space, and the team here is super friendly, and extremely knowledgeable and helpful. You'll leave with a beautiful fragrance creation, and you'll have fun in the process!