Le Méridien New Orleans

We stayed at Le Méridien New Orleans and had a mixed experience that really came down to the people. Check-in was handled by Ms. Joy, who explained everything, including the resort fees and daily credit. Early check-in was not an issue, which we appreciated. However, when we asked for a room in a quiet location, she refused to check availability and instead stated that the hotel was at capacity. We went to the bar afterward and met Raven. While she wasn’t very friendly at first, she completely turned it around—warming up, offering great restaurant and activity recommendations, and making sure our drinks were exactly to our liking. Tawana, who was also working the bar, was very nice and welcoming from the beginning. Shane, the assistant manager for the bar/restaurant, greeted us and checked in to make sure our stay was going well throughout our visit. While sitting at the bar, Jasmin, the Director of Front Office, came over to speak with us and immediately resolved our room issue by getting us a better room. She even took care of our drinks, which was a special and much-appreciated touch. Bartenders Vegas and Brandon were also great—thanks for the extra chips, Brandon! Cons: • No working ice machine; ice must be picked up from the front desk • No bathroom in the lobby (you have to go to the second floor) • Daily housekeeping must be requested Overall, the hotel itself is decent, and several staff members truly went above and beyond. However, due to the inconsistencies, I would not stay here again.

The whole bar staff were incredible: Vegas, Paul, Brandon, and Raven. Front desk agents are amazing! Shootout to Ms. Joy and Coreyelle! Yes, the elevators were not working during my stay, but the staff did everything they could get people up and down in a timely fashion. Cheers to Kenny for providing the best service possible as a GM! Will definitely be back to visit the property. NOTE: The destination fee is used as a $25 daily credit towards food & beverage as well as other perks. If you are an elite member, you receive a $30 voucher for breakfast which is more than any other "luxury" Marriott property in downtown New Orleans.

Wow! I’ve traveled all over the world and stayed at many hotels, but there is something really special about Le Meridian in New Orleans. All of the staff is incredible and they greet you as if they’ve been waiting for you to arrive. Smiles from the moment the doors open. The room was perfectly set for us to check in. The free coffee bar every morning is a pleasure to wake up to.. breakfast was delicious and the cocktails were exactly what we were hoping for. The manager was happy to help with any and all requests we had. She paid attention to detail, and she really made us feel at home in their hotel. Pj, thanks to you and your team for creating a memorable stay for us. We can’t wait to stay at your hotel again!! 10/10 on everything!

From the moment we arrived, staff were friendly and helpful. We rate the staff at excellent. Jonathan and Joy were great, but everyone was friendly and helpful. They assisted my friend and me with top tier aid. The room was comfy and easily accessible. The location is close to all the actions and attractions. However the noise from outside and our next door neighbors was more than I liked to experience. The bar and food was exceptional.

I really like this hotel. Bar food is solid, good wine and martinis. Poydras street is easy to navigate if driving from out of town, and valet was easy, polite and quick. Also easy walking to Mothers, a few salad spots for lighter fare, and Nobu in Caesar's, if branching out to other neighborhoods isn’t in your schedule.

Booked the hotel via amex hotel collection. This stay was an amazing value. Location wise this hotel is perfect for us, right across from Caesars Casino, the Riverwalk, and walking distance to Bourbon Street. Valet service was excellent throughout my stay. I wanted to highlight the service of the housekeeping staff, specifically Janet B., she was very attentive to our requests! Great customer service makes or breaks hotels, but Le Meridien excelled.

First off, all staff were very friendly and accommodating...except for one person at reception. Otherwise, very good experience with people.|Location: For us. About 10-15 minute walk to the best sites of the French Quarter. So we didn't get the noise or the one way streets of the old town. Really easy to get back on the highway or leave town if you have day trips or business outside of the city. Only problem is that it's $50 a day for valet parking. You don't need a car if you don't plan on leaving the city.|Rooms are fine but nothing special. Clean. Except one day housekeeping missed both mine and my kids' rooms. Very annoying when we were already out of shower soap and I left a note asking them to refill it. |The "restaurant" is more of an extension of the bar. Food is ok but New Orleans has so many choices within walking distance for cheaper. |Gym is ok but two of the five treadmills were out. There are machines and free weights. |Now the real problem. The elevators were funny all five days we were there. Sometimes not running at all. Sometimes not going higher than the fourth floor. Our solution? We sent our one kid running down 12 flights of stairs to the lobby, then he'd get in the elevator and take it to the 12th floor to get us. When the elevators weren't working at all, we'd take the service elevator. Which had a huge line because 24 floors of rooms can't use just two elevators!! It took us about 40 minutes to leave the hotel because we had our luggage and had to make multiple trips and multiple waits between those trips. The first two days it was funny. By day 5, very annoying.

Had a great stay at this hotel. Started off a bit rocky as I didn’t get the room I’d reserved, but staff was most helpful the following day for the remainder of our vacation week here. Rooms are a bit small but clean and well stocked. Standouts are Ms Joy at the front desk and Ms Tawanda at the restaurant. Ms Joy - you deserve recognition from your Marriott team! While I can adjust to almost any issue with the room or facilities, attentive customer service, for me, can overcome all problems. Happy to say that staff at Le Meridien excel in customer service. Thanks for a great experience!

An okay hotel! Front desk staff were super helpful during our stay. We arrived pretty early and they helped us to easily store our luggage while we grabbed lunch waiting for our room to be ready. Surprisingly, they called us up soon after we left and said that they were ready for us, so we were able to unpack and get ready in the room faster than expected. The room itself was fine, but the refrigerator is only a cooler (not meant to keep things cold really) and the bathroom experience could have been better. There were some dead spiders on the wall in the bathroom which wasn't awesome. All of the shower pumps except the shampoo were completely empty and there was no hand soap by the sink upon arrival. The shower temperature wasn't consistent the whole time and only had "scalding hot" as a an option for one night. Lack of a fan in the bathroom+scalding hot water=super humid room. Aside from that though, location was good for walking around and getting to the main areas we wanted to go to easily.

The polyester-cotton sheets, which did not breathe and rumbling-rattling elevator made sleep difficult and uncomfortable, negating the goose down comforter and well functioning quiet HVAC. Providing only two sets of towels for three occupants capped off the feeling that any luxury must be offset. The Le Meridian brand advertises daily housekeeping, but the property makes every-other-day housekeeping standard; guests must ask for daily housekeeping. The staff was friendly and helpful both at the front desk and in the lobby bar/dining area. Housekeeping brought extra towels on request. Bottom line, this is a nice property that is cutting corners and as a result, it is not living up to the standard of a premium brand.

We chose this hotel because of its location, we were able to walk to most sights & many restaurants. We are loyal to the marriott brand & appreciate boutique hotels in busy cities. Joy was a pleasure, she made our check in personable and informative. Since we are titanium members, we received daily praline treats, complementary transportation passes, breakfast ... Rondel our concierge. We were in an upgraded corner room 1110 for four nights. We had a nice view of Bourbon Street and downtown New Orleans. Our room was immaculate , quiet, spacious & comfortable. The bed was great, air-conditioning cool, linens plush, a Nespresso machine, and lots of cold water were appreciated, along with luxurious toiletries. We started our mornings at breakfast with $60 in vouchers daily, in the longitude 90 restaurant. There was a small outdoor pool with a lot of seating and chase lounges. The large fitness center had free weights, machines, cardio, water, and cold towels.

First and foremost, the manager, Carmen, is awesome. She's incredibly kind and someone you want to get along with. Not to mention she really saved our stay here as she helped navigate through some room difficulties that saved our NOLA trip. When you're first checking in, you do want that seamless experience that'll just get you to your shower and bed and we didn't get that due to repeated key malfunctioning, but credit is due to the staff that did step in and help the best they could. Complimentary coffee in the lobby was very nice as well. The people at the lobby's bar were very nice and will fill your water bottles if needed! The staff altogether really help you feel welcomed and I hope they know that it was incredibly appreciated as a first time NOLA visitor. The room was very nice and clean. The hairdryers do need some cleaning though if you do plan on using the one that comes with the room. Overall, 8.5/10 stay and big thank you to Carmen for her help.

Pros: friendly and helpful staff, gratis water and pralines!!! Also centrally located. Decent shower, hair care products. Cons: room is dated and not well kept. Toilet seat cover was broken, hair dryer was clogged with dust. Bathroom is so small (smaller than a NYC one) that the shower door hits the bathroom door and interlocks--see photo--minimal to no counter space, the shower bottom doesn't drain as it's not angled incorrectly to go towards the drain. The towels = YUCK a POLYESTER blend..., seriously! This was NOT what I expected from the Le Meridian brand. Super disappointing.

Everything.room.restaurant.store.the staff.it was all great.hope to make it back again

Good location within easy walking distance of a lot of the classic New Orleans spots. Very friendly and helpful staff. The room was clean and comfortable, although the bathroom is a bit small. There are some perks that go with the resort fee. I appreciated the daily transit passes.

Absolutely terrible experience. The rooms were awkward, had to be careful not to get hit by a door as the bathroom door and entrance door are not placed well. Outlets did not work so you could not curl, or blow dry your hair. Front desk was not helpful. Requested our car at a certain time for valet. Woke up early to call down and remind them of the time for our valet when we arrived downstairs to get our car we were told to wait another ten minutes which ended up being 20 minutes. Credit card was over charged and when we called to inquire why we hadn't received an invoice through email we were told they had no record of us and we were hung up on. Highly do not recommend staying here

First impression - never again! Just walking through the door there was a strong musty smell. As I got to the front desk, I asked what the smell was and the person said it's a number of things - clearly not a good first impression. Proceeded to my room, started to try to unpack, the room was pretty basic, no frills. It looked clean until I looked at the floor and realized that it appeared as if it had not been vacuumed in a year. I immediately called the front desk and asked that someone come up with a vacuum or that they move me to another room. They eventually came up with the vacuum and did what they should've done earlier that day before I checked in. The next day, I inadvertently dropped some lotion on the table, so it was just there. I had been out all day, when I came back in, my room did not look like it was serviced because everything just looked the same, but then I notice my bed was fixed, so I knew that they had been there. I took a look at the table, however, and that lotion drop was still there, which again tells me they do not clean their rooms! I must like being punished because then I decided later that evening to order room service. They have like a 24% service charge, gratuity charges, all this stuff and then I bought my food up in brown bags and plastic containers as if I went to Chili's and got takeout. I was totally confused as to how my food came up - no straw, no napkins, everything in plastic containers, as if I was at a fast food restaurant and they didn't even get the order right. After I called and fussed them out, they brought me new fries on a plate with a straw, so they have plates. I was turned off from the moment I walked in this place, so needless to say this particular location will never see my business again. If anyone thinks that this place is great, I have to wonder...

Overall great hotel. From valet, to bellhop, bar staff and front desk everyone friendly and on top of hospitality. Good location. You do have to pay for valet I think it was $57.00 to park our car for the night. We tried for early check in but it was not available until 3:40 check in 4:00 normally. Coffee pot in our room did not have all the parts to make a cup. Went to lobby to get coffee they could do better with the creamer and types etc very small table with the mixers in it. You get a cup from bartender and then wait to get the fixings. Our room also had a mini fridge with nothing in it but shinned blue lights into our room all night.

Amazing stay here!! All of the personnel were warm & friendly. Booked a suite and loved having the extra space and half bathroom. Everything was perfectly clean. My friends and I stayed for Halloween weekend and it's the perfect spot to go out in the CBD area, tons of great restaurants, bars and coffee shops in this area and 15-20 mins walking distance to French Quarter, Jackson Square, French Market. A 5 min walk to the St. Charles Streetcar which u can take to the garden district. Overall 5 stars.

Both good and bad, honestly. Good: great location for both the French Quarter and CBD/convention center. Very nice, helpful, staff--especially Ms. Carmen, she's a true delight. The free (and very good) pralines they give you each day! Fast elevators, room was in good shape aside from the complaints I list below. Bad: The bathroom is the size of a Converse shoe box. Just tiny. The door when opened hits the shower as someone else noted. It's horrible. And I'm a freakin' thin gymnastics coach, guys. I'm thin and spry. If some tubby folk tried to get into this bath they might not get back out. Seriously, it's really bad. My whole corner room was kinda smallish for that matter. But again alright, furnishings in good shape, bed comfortable. The downstairs restaurant is really bad--even the biscuits are bad. So, if you get a deal on a room here, I'd still say probably take it but there's better hotels around.

This is just outside of the french quarter as I define it along bourbon street with all the bars and restaurants. It's close to the Caesar dome and the casinos. Midway between the Quarter and the warehouse district. It's only a few blocks from the Quarter so not at all inconvenient. The staff are friendly and they have complimentary coffee which I thought was long gone. It was so nice to have that. They have a small eating area and the food was quite decent. There's a "Hot Benny" up the block if you want a beignet. Drago's is a couple of blocks away which has great crab au gratin. THe parade went right by the hotel one night we were there. It was so cool.

I'd become a bit concerned, prior to arrival, about some recent negative reviews of the hotel, but that quickly (!!) disappeared within minutes of arrival. That was 'textbook' hospitality provided by the fabulous Joy at the front desk. She was thorough, funny, friendly, accurate, all while creating that important first impression that can become a lasting impression. I was way too early and simply wanted to check my one tote and then go play tourist for a while. Joy determined that a room was available, and I could go ahead and complete check-in. My room on Floor 20 was perfection for my low-maintenance needs and had the bonus of a river view which was enjoyed during the day as well as night. The mini-bar/fridge is extremely well stocked for those who desire such. Several USB ports in multiple locations for those charging needs. My room was close to the elevator and there was some occasional noise heard, but that was a total non-issue for my stay. Those elevators were pretty darn quick as well. Hot water with good pressure was available for the nice-size bathroom. Nighttime bar service is friendly and enjoyable. Erika was service perfection and greatly appreciated. Timely service of food to pair with the refreshing beverages. Those homemade bar chips were extremely tasty as well. The entire lobby, bar, restaurant, lounge, business area was clean clean clean (even with all the Mardi Gras rush going on). Kudos to those custodial efforts. Location is great, and I found the value to be really good. I absolutely will return to this hotel for future trip to the Big Easy, and I can VERY easily recommend Le Meridien to others . . . and already have. Thanks!!

Stayed for a weekend getaway for some peace and it was perfect! I highly recommend! Friendly staff and perfect location.

Unimpressed upon arrival, check in is at 4pm, I arrived at 3:30, I had no problem waiting in the lounge and having a drink at the bar until my room would be ready, 4pm, room still isn't ready, 415, not ready, 430, still not ready, I had to remind the concierge that I am a platinum member and then finally a room magically became available, the room itself was clean and comfortable but I will NOT be staying here again, hotel staff was rude, and almost nonexistent, not a very positive experience, especially for it being part of their "luxury" collection. Don't waste your money.

I'm staying in the hotel right now. Reserved a king but got two queens. When I got to my room, the beds were made but one of the beds had cake crumbs in it. There is also a cupboard door that doesn't shut (about 45* open), and the toilet wasn't cleaned. I told the management and they were very apologetic and said they would take care of it. I left for 8 hours and when I returned I saw the beds were re-made. I folded back the top blanket to see if the crumbs were gone and what I found was that someone had just dusted off the bed... without changing the sheets. The grease stains from the cake are still on the bed. I was very friendly when I asked that they re-clean the room. It bothers me having people come into my room but I wanted to give them the chance to do the right thing. normally when I travel I put Do Not disturb on the door for the entire stay. So the next part was even more upsetting. I take pictures of my things with an app called Photo Trap, this takes a before and after photo. It shows that somebody opened my suitcase while I was gone. I would go to the front desk and ask them to clean the room for the third time, but I don't want them coming back to my room to do what they should have done correctly the first time just to go through my things again.

Perfectly average hotel, maybe slightly above average. The location is what you're paying for here, it's not on bourbon street, but it's close enough to everything that you can walk where you want reasonably quick. The staff at the front desk was friendly and got me checked in quickly. Unfortunately once i got into my room it smelled a bit stale and upon checking the thermostat, I could see it was broken. i went down to the front desk and got swap into another room on a much higher floor. The room are a bit older from a marriott perspective and could use a reboot. It was clean enough and had everything needed but nothing above average. The lobby has a bar area and also a menu that you can order food and such. They have a pantry area that was poorly stocked and/or picked over everytime I glanced at it. they have a gym onsite thats decently equipped and pretty easy to find. Overall, for being a Le Meridien, I was unimpressed but it wasn't bad.

Just tired. Mr. Coffee in the room. No umbrellas for guests. Old stuff. Out of date. The staff was always pleasant if not hugely helpful. Expect more from the brand and as an Elite member. There is no lounge and no real amenities above a Sheraton. Expect more.

needless to say I was disgusted and couldn't sleep because I just couldn't trust it. Extremely grossed out at the thoughts

This is a nice hotel, the employees are outstanding! Manny in the Longitude 90 restaurant gets a special shout out and be recognized! I do feel the communication regarding simple amenities, destination fee and charge-backs, housecleaning, are confusing and unclear. I feel like it was a shell-game, nickel and dimed. Like I said, the employees are tremendous. The operation seems too big for itself.

We loved our stay at the hotel. All the staff were friendly and very helpful as we navigated the city in some unusually cold weather. The daily breakfast over 4 days was fantastic. We enjoyed everything we got. The room was spacious and quiet which we needed after long days spent exploring all there was to offer.

I'm so glad we chose this hotel to stay! It's very nice and clean. Not to far from all the fun but still was a decent walk! I would definitely choose this hotel to stay again!

broken coffee machine, no iron in room and non existent turn down service. for the money the experience is "red roof inn"

For the price point this hotel could improve a lot on their over all quality. Stayed here for 3 days. Hotel was clean and we felt safe but nothing really stood out about it. There was nothing special or memorable. Customer service was ok.

Even though we had a big snag our first night, I am giving Le Meridien 5/5 for the way they ultimately handled it. We stayed on a Friday and Saturday as locals having a "staycation". Check in was a breeze and everyone was pleasant. I requested a room away from the elevators and that's what I got, on the 9th floor. The room and bathroom were both clean, only minor stains on the headboard and seat cushions. One thing to note is that this hotel does not have a refrigerator. It has a minibar fridge that is stocked (don't you dare touch anything or you'll get charged!), and a minifridge that has a sticker on it indicating it is a cooler only (presumably for medications). We did put bottled water in here anyway, but it wouldn't get beer cold enough, for example. We got ready for dinner and headed out for the night. We returned just after midnight to discover our room keys did not work - in fact, they did not light up the keypad at all. We made a trip to the front desk, at which time our keys were "reset", went back upstairs, still not working. Back downstairs, reset again, back upstairs, still not working. Back downstairs, the front desk indicated they would dispatch an engineer. Back upstairs, we waited and waited. Nobody came to our room. Just as we had resolved to go back to the front desk, a door opened about 12 feet away from us and a man appeared and began fiddling with our door. He wasn't very communicative, but we could tell he wasn't successful in fixing the problem. He disappeared, and ultimately reappeared with another employee who opened our door with a tool. He advised that the batteries on our door were dead, and that the batteries would be replaced. It was now 1:15 a.m. He disappeared again after fiddling with our door from the inside, and we went to sleep, thinking the batteries had been replaced. I tried the door the next morning. The keys did not work. Back down to the front desk. Jocelyn and Josh Marshall were extremely sympathetic and helpful after I recounted what had happened a few hours earlier. I guess for completeness, I was sent back to my room with "reset" keys once again, accompanied by Josh, who confirmed my report that the batteries were dead. Another trip back down to the front desk, at which time Jocelyn dispatched another engineer. I was instructed to go back to my room with the key (I left my husband inside so someone could let me in). Back up to my room. Not even 5 minutes later, a different engineer appeared and changed the batteries out in a matter of minutes. He told me my key should work without having to go to the front desk and he was right! After that, we were all set. The bed was extremely comfortable, the room temperature was nice and cold, and the bathroom was spacious and modern. We used the pool area, which was also lovely, and had really cute cabanas. I had coffees and a pastry from the bar downstairs and later on in the day, we had some beers from the same place. The service was cheerful. Unlike other hotels in the area, this one has plenty of elevators, and we never had to wait for one. After responding to an email I received inquiring as to how my stay was going, I received a prompt and gracious response and apology from management. I was very impressed. What happened to us was really a fluke, and it was handled with grace. I would recommend this hotel and I would staycation there again anytime!

I'm a bit disappointed with our stay here. We literally has to switch rooms 4 times for our 4 night stay. 2 of the rooms had A/C problems...it was so hot in the rooms. Come to find out the part of our floor all of the rooms were messed up. We get to the 3rd room and the floor/carpet was soaking wet. We finally got to a working and functioning room. The staff was nice about it. They kept stating that they would make note about it, but we never got a follow up. We always had to go and check in with them...because something was always wrong. At the end the manager did accommodate us. IDK if i will visit again.

Preachecked in on the Bonvoy app and gave them our arrival time, then checked in again upon arrival at the hotel. The room wasn't ready, which happens, so we dropped our bags and went shopping and to get a late lunch. Hotel called to say the room was ready, so we headed back across town to check in. Upon arrival, we were told that the room wasn't ready and we needed to wait for the room to be prepared, and that they could not put us on a priority list. Unreal.

Unfortunately there are too many cons rather than pros for this hotel. The good part of this hotel is that they had a pretty extensive gym with lots of cardio equipment, free weights, and weight machines. They also have 4 elevators that are fast and efficient. They quickly come to your floor. Now for the cons: This place is a zoo at the check in area. So many people waiting to check in causes the entire lobby to be congested. The parking isn't great as they only have $49/night valet parking. They don't have digital room keys that you can use on your phone to get into your room. The rooms themselves, while spacious, don't have a mini fridge. Instead the fridge they have is stocked with just drinks and snacks you can buy. It'd be better if they had a regular fridge for you to keep some cold drinks or leftover food. The hotel does not print or email your hotel receipts. Despite asking several times, they refuse to send receipts. Seems pretty sketchy. It's also bad when they authorize several random charges on your credit card that you have no idea what they are. Overall, I'd stay away from here in the future just based on our experience. There are many other good hotels around here that don't have these egregious issues.

This review is for the valet and the bar. Myra and Erika at the bar are wonderful! Great bartenders with beautiful personalities. My favorite drinks while there included the French Tini during sparkling hour (the hotel happy hour) and my espresso martini. This is a beautiful property and the location is convenient to walk during a stay in NOLA.

No. Don't bother. The best thing about this hotel is 1/2 the staff and the fact it's next door to Mother's Restaurant. This review may be long but worth reading. We went to NOLA for a wedding, mid week. I'm am in a power wheelchair and we specifically asked for an accessible room. We did not get that. Upon checking in, I was asked my name. I told the clerk my 1st & last name. Instead of taking care and watching what he was doing carefully, he decided to chat us up about the beignets available in all sorts of locations. What he did not do, was notice that a customer with the same 1st initial and same last name had already checked in. Granted, this is a major coincidence but what happened was he gave us keys to that persons room. We went up, unlocked to door and I rolled in. We immediate were confused because there was open luggage on the bed and we soon realized someone was in the shower!! We got the hell out ASAP. Fortunately he didn't see us and we didn't see him. What if some couple was having sex? The room we ended up with was NOT suitable for a wheelchair. The mini fridge blocked getting into the main part of the room and once again, we had to go downstairs, request a maintenance worker to move it cus it was fixed to the floor. There was barely enough room for my power wheelchair between the 2 beds. Someone had removed the box springs from both beds so they were lower than normal. I did not give that enough thought. I have severe mobility issues and the next morning my wife had to try and lift me and could not. I ended up crashing to the floor with my legs under me as we waited 1/2 hour for 4 large men to come get me to my feet. They are the "1/2 " I referred to in the beginning. Great guys. However, I'm a big guy and I was pretty bruised by the time I was up. We stayed at Le Meridien in Boston several years ago. It was a classy top-tier hotel. This was NOT that. I would not board my cats here.

We stayed at Le Meridien during our visit to New Orleans. I had a Travelzoo voucher I purchased that let us stay in a Junior Executive Corner Suite with City View (thanks COVID) for $99/night. We booked 3 nights using 2 vouchers and it was worth every penny. We arrived right around check-in time and the concierge didn't have us checking in until the following day which was incorrect. I had the correct dates in my Marriott app and she was able to check us in. We were supposed to get free water with our stay because I am a Marriott Bonvoy member. We only got free water when we requested it at the desk and not inside the room. The room itself was spacious and was a two-room split floor plan with 1.5 bathrooms. It was nice to have 2 bathrooms if you need it while getting ready. The extra living room area had a flat screen TV, couch, lamps, another cooler, lounge chair, table with chairs, and coffee table. The bedroom had a king-sized bed, lounge chair, mini bar, cooler, flat screen TV, and lamps. It was really nice for what we paid. It was also relatively clean but maybe because it was a suite. We felt that the bed was sort of lumpy and have stayed at places with better beds. There is a gym and pool on the 4th floor. The gym opens at 7 am although not necessarily on the dot. It's supposed to be 24-hr but due to COVID, it's operating at reduced hours. I waited there one day with another guest and she had to call down a few times before someone came up to unlock the door. There was no included breakfast but you could purchase items from the breakfast bar if you needed a quick bite. They had that in the mornings for a short time. Otherwise, we left to get breakfast elsewhere which was preferable. The property's restaurants were closed during our stay due to the pandemic. We barely saw the housekeeping crew throughout our stay. We put the sign out to preserve our privacy so we weren't bothered. If we needed anything, we went down to the front desk to ask about it. They had a busy valet as the hotel was close to the convention center. We saw different groups come in for conventions during our stay. Le Meridien is located close to Canal, walking distance to Bourbon, the Audubon Aquarium, and the Harrah's Casino & Harrah's Hotel. The convention center was also walking distance. Our stay was mostly uneventful and we had a really nice time at Le Meridien. I definitely recommend getting a deal to reduce the price of the stay.

We came for a conference with a large group and got more than 2 dozen rooms. It has been a nightmare. The hotel is trying to double charge for rooms and fees and charging for incidentals not used. Several of us having to dispute hundreds of dollars in charges when work was paying the fees. Would 1/10 recommend, they get a one because my room was nice enough.

My stay at Le Méridien New Orleans during a conference has me extremly disappointed. Even though the room was comfortable, spacious, and had everything I needed, while I was attending a conference, someone (assuming the cleaning crew) went over my stuff inside my suitcase! Things were not where I left them, not close on the side I usually zip my suitcase, etc. I brougth the concern to the client services downstairs and 3 months later, I haven't heard anything yet. Not even an apology, a compensation, a resultion, NOTHING. My trust and my privacy was broken and Le Méridien has flat out ignored my concerns and attempts to hear how the situation escalated. How you treat your clients speaks about the brand, so the company ghosting and active silence to my concerns speaks volums to how much their care about their clients right to privacy.

Stayed here on a vacation with friends and had my purse, phone, cards, ID, and cash stolen while attending lobby restaurant. Manager had a video of who stole my belongings and provided a snippet for the police report - individual is not identified as someone who may have even been staying at hotel. Security is lacking and lobby and restaurant do not have controlled access allowing anyone to come and go amongst hotel occupants. Watch and PHYSICALLY hang on to your belongings at all times, even inside the hotel. It is not fun trying to get back on a plane without an ID.

It's hard to know where to begin with this. I didn't get my money's worth. If "guests" pay for accommodation and service, they'll get the accommodation, and it will be satisfactory if you don't mind fitted sheets that become unfitted in the middle of the night. Service ... well, that's another matter. I Stayed at La Meridien for three days. The wait staff never correctly took the food orders. My party (four persons) never received their dinners simultaneously on any of the three days. Two of us (on average) received silverware; the other two had to ask and then wait for the silverware as their food cooled. On average, two of us received dinners other than as ordered, and the orders had to return to the kitchen. When we complained, we got the angry/rolling eyes routine. The food/beverage service manager did "write off" one evening's disaster, but that isn't the point. Moreover, my party did not receive their beverages from the bar without waiting excessively for the initial order and refills. Yes, the staff was busy. How about this novel idea: hire more staff. Finally, I do not think having wait staff with metal protuberances sticking out of their noses is very sophisticated or, for that matter, very hygienic. Where is the management's sense of propriety for dress and deportment? One final thought: Watch the final tab before you leave the hotel, and if you question any charges, be prepared for a fifteen- or twenty-minute runaround. Better yet, find another hotel.

I checked in to the Le Méridien on Monday 8/26 under a group name. I checked out on Wednesday 8/28 at about 7:00 AM. The gentleman who handled my check out very specifically told me that the incidentals totaling $106 would be the only charge on my credit card since the room had been taken care of prior. He asked if I wanted a receipt, and retrieved it from a back room. In the car on the way to the airport I reviewed the receipt and found that the incidentals were not charged to me but rather over $300 for the room. I called immediately and spoke to Tina who upon looking it up verified all of this and said that the manager would fix it that day and an email would be sent to me with the corrected receipt. On Friday, now 2 days later, there was still no email from the manager - HOWEVER, not only did I have the $300+ for the room but also the incidentals AND 4 additional individual $100 pending charges. To this day it has not been corrected. The person who booked the block of rooms was ALSO charged for my room. The manager has not contacted and won't respond to the email that I was asked to send explaining the situation. I am in no way running from the incidentals, however charging me and the other person for the room is wrong!

I gave this hotel five stars. It was very clean and the location can't be beat in New Orleans. What made it a five start for me was were the people. Saralyn, Alex and the entire valet staff could not have been more friendly or helpful. They really made the difference. I will stay here again mainly because of them.

Be advised, you can only VIP park here for $49 a day. I would suggest parking elsewhere. Inside the location they have a nice stocked bar that is right across from the Harrahs casino.

I spent 4 nights but had to cut my visit short & check out earlier than planned because of two main issues, sewer smell in the bathroom that lacks ventilation and a noisy AC, both issues has been communicated to the hotel management who offered me a $30 credit but no actual solution. Not to mention that there's no parking dedicated for the hotel, I had to park in a public parking across the street. The only good thing about this hotel is the location.

If i could give less than 1 star I would. I would not even give them 0.001 stars. THE VALET TEAM STOLE FROM OUR VEHICLE WHILE IN VALET PARKING. We are a military family doing a cross country move. Pretty much every piece of clothing my husband owns was taken. Along with several bags of brand new designer clothing. When we arrived the room was dirty, dirty towels, the smell of mold filled our noses within seconds of walking into the hotel and the room. Visible mold all over the bathroom. We were switched rooms: and that one was not any better. We had plans that evening to go out so we just continued on and tried to forget about the nasty room we were going to have to sleep in. Morning comes and we text the number to retrieve our car from valet. They bring the car to us and when we open the trunk we notice one of our largest suit cases was missing. Then noticed other stuff has been opened rummaged and missing. There is only one way to get into our drunk and that is with a key- or by popping it from the inside. So either valet left the car unlocked and or the trunk open. Or they used the key to let themselves in and steal. Worst hotel and experience of New Orleans .

Less than stellar hotel experience. The room is clean, orderly, and well decorated. The compliments end there. A surprise resort fee left me frustrated with the establishment, and the services did not feel like a resort. I call guest services to ask about room service at 6pm. Was told they don't know if they have room service or not, and was put on hold until I was eventually hung up on. I proceeded to the bar to order a burger to go and a glass of wine of Champaign. The three staff working the bar seemed chaotic and poorly trained. The burger was brought on a plate, and the Champaign poured in a flute. When I got up with the items to return to the room I was stopped and asked to dump the Champaign into a solo plastic cup and the burger into a styrofoam container. Not what I expect from a mid level to nicer hotel.

Great location! The hotel is central to everything. Nicely located In the heart of Central Business District and most of the downtown attractions were walking distance: 15 miles - Louis Armstrong N.O. International Airport 11 miles - Ultimate Swamp Adventures 0.9 mile - Superdome / Arena 0.9 mile - Bourbon Street 0.6 mile - French Quarter 0.4 mile - The Shops at Canal Place 0.2 mile - Harrah's New Orleans (literally just across the street) You get the idea. This upscale hotel has a nice front lobby section with plenty of lounge chairs near the bar area and in-house restaurant. The front entrance is gated (NOLA is big on these fancy iron gates) with tables out front, there is a separate huge side door that leads to the valet area. Service from the front staff were friendly and helpful. To get to the rooms you need to swipe your key at the sensor inside the elevator then press the button to your floor. We were on the 18th floor and it overlooked the Mississippi riverfront attractions. The room was nice and very clean with a chaise lounge chair and a flatscreen TV. We had a very comfortable King bed. So why not 5-stars?? Let me tell you about their parking. There was none except for valet service that was $45 a day! What?? Since we rolled in late (almost 1:00a) we had to learn the hard way and find a pay-to-park lot. Hubby paid $40 for some 10 hours or so on our first night. So do yourself a favor and stop circling the block... download the ParkWhiz app. Other than the parking issue everything was great! Review #1489

We arrived at the Hilton DoubleTree past midnight to find out that we had been walked. They GAVE AWAY our room, in spite of me calling to say that we would be arriving past midnight. Their systems were down, and they couldn't help us. On the night where it seemed like every hotel room in New Orleans was booked, we found a late night check in at Le Meridien and made our way over at about 1am. Due to some confusion with Booking.com which is where we had booked, it appeared that they couldn't convey our reservation through the system. So, in essence, Le Meridien didn't have a reservation for us, and was also sold out. My husband and I sat in the lobby, trying to figure out our next steps (now 2am), and Jané Taylor (with a title so appropriate - Director of First Impressions!) emerged as our guardian angel. She worked for nearly 20 minutes to figure out if she could find us a room. Finally, at 3am, my husband and I walked into the very clean, very fresh smelling, very luxurious bedding of our room for the next 2 1/2 days. We are so grateful to Jané, she was personally vested in finding us a room, because she didn't want our very first visit to New Orleans to start off in such a manner to put a bad taste in our mouths. The room itself was newly renovated and had that nice new smell. It smelled fresh without smelling like cleaning solutions. They had the stocked mini fridge, but then to our pleasant surprise they even had a little fridge if you needed to use for water or any breakfast items. They had illy coffee in the room (a big plus, since we found coffee to be weak in NOLA). Given that we were on the 18th floor, street noises were muted which I am glad for considering that construction is going on right across the street at Harrah's and Le Meridien itself had some construction going on in the front of the hotel. Hubby had a Hurricane at the bar one day as he waited for me to finish my conference, and said that it was really well made. And we loved that it was across the street from Mother's Restaurant which was high on our list of places to eat at.

I'll start with no stars, I was in New Orleans from 4/4 - 4/8 at this hotel for the National School Board Association convention. While attending the conferences, my belongings were stolen, no one at the hotel seems to care. The lady on charge in the weekend told me to do a police report which I did gave it to them and as 4/20 I have not received any apologies, or call from this hotel, nothing no compensation or any other offer from them, the items missing add up around 3000.00 and like I said no one cared, location is the only one good at this hotel, but if you looking for responsible personnel you are looking at the wrong hotel. I'm so disappointed with my stay here, first time that this happened to me, if you have an advice on what can I do please help me, I'm so surprised that Marriot do not care about their clients,

THIS HOTEL HAS BEDBUGS. Worst hotel I've stayed at. Bugs in the bed. Elevator buttons don't work. Ice machine doesn't work. Towels had big dirty orange spots on them. Glass on the floor in my room. Tissue box is gross and sticky. Tv doesn't work. Bed sheets have stains on them. Water pressure is terrible. Glasses have lip stain. THIS HOTEL HAS BEDBUGS. THIS HOTEL HAS BEDBUGS. THIS HOTEL HAS BEDBUGS.

I give this hotel 4 stars. Covid really messed up the hospitality industry, because nothing comes with hotel reservations anymore. The only issue i had is that the towels are kinda small. (I'm a plus size woman and it didn't wrap around me, super annoying!) the phones didn't work to call the front desk. No vending machines, no snacks or anything. They do sell a few things at the front desk for airport prices. But after a drunk night and if you don't want to walk to a cvs or something, Dasani is $2 which wasn't bad. The pool was needed because it gets hot in Nola. I'll stay here again because it was central, the staff were all friendly, and i loved the decor of the hotel. I hope next time i visit the coffee bar is open, and the restaurant in the lobby is open in case we want to grab something fast. Not bad at all.

I have stayed a the Le Méridien a number of times, both before and after the Covid craziness of 2020. Before Covid, Le Méridien was one of my favorite places to stay in New Orleans. They had a great pool, great customer service, and great perks for Elite level travelers. However, in the 2 times I have stayed since Covid, I have been disappointed in the lack of amenities and perks for Elite level travelers. I assumed one time was a fluke, but two times is a confirmation I know at one point this was a great property and I hope it will regain it's former glory; but, right now, as the City of New Orleans struggles to recover from the decisions of the Mayors office, Le Méridien needs some love.

Wish i had read the prior reviews and not stayed here. I figured eh, its a hotel and it will be fine. This was my 4th trip here and prior i stayed @ Loews(across the street) and the Pere Marquette (2x). Customer service was not up to par at all. The rooms were not cleaned efficiently at all. bed sheets were not even put on the bed the right way. Some of the front desk was rude, Darrius was friendly though. They charge for WIFI, although i asked front desk and they didn't charge me. I think Wi-Fi should be free at this point for hotel guests across the board. The pro was it close to canal and not a far walk to bourbon street area. Harrahs casino is across the street as well. I wont be returning here again, dirty rooms and bad customer service. The bedsheets were not even put on the proper way. the pillow and top white sheet in the picture were moved by me, but the bottom white sheet and how the bed is not covered fully- thats how it was. Dirty rooms, go across the street to Loews or check out other hotels. We stayed here for 5 nights. On our last day we decided to stay one extra night and asked them if they can give us a deal for one night. With no effort they basically said we had to go through the travel agency. I know for a fact this is incorrect, as i have extended my other stays and i would book directly thru hotel for that extra night. We ended up staying our last night at the NOPSI hotel and it was an amazing hotel!