Paradise32867041501
Google
I stayed at the Le Meridien hotel for one night: the night of the 29th of June 2025. Below are my views on good (+) and not-good (-) about this hotel. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staffs as a guest and a loyal member. ||Good things:|+ The staff members from the outside door to the inside were super friendly, hospitable, and polite. I immediately felt welcome as soon as I stepped to the front door at 2am in the morning after a long flight. The hospitability, the welcome, and politeness that is typically seen in Asia. I was checked in with a big smile from a front desk staff (feel bad to forget her name now: sorry it was 28 hours flight from US and landed there at 2am) and she walked me through every details of the hotel including an upgrade to a grand suite for me. |+ It was a happy surprise to get into my room: the welcome gift with sweets and a bottle of wine, and the bed decorated with flowers were stunning and I really loved it. The big (as its name “grand”) suite occupies the entire corner with the view directly to the river and broad view to the city. Though my stay was super short, I really had a pleasant and relaxed time in the suite.|+ The breakfast restaurant is very nicely organized with an island in the middle serving juice, yogurt, cheerios, vegies, cheese, and etc. It is surrounded by continental breakfast items with many local items (including whole coconuts). The view looking over the river is very pleasant.|+ The gym is very clean with many equipment and, unlike many hotel, they have both dry and wet sauna. I didn’t use it but the pool is on the same floor overlooking the river, which is very nice.|+ The hotel is about 20 minutes to Tan Son Nhat airport, but be careful with the traffic, which could make your trip much longer: better check with the hotel.|+ I thought that I forgot my pillow at the hotel when I got to Hanoi, and it was already night time of the day that I checked out and the app was still live. I thus contacted through messages. They immediately responded to me and was trying to help to find the pillow.|+ Jolie (Thu), the lobby ambassador, sent me an email a day after I checked out. Such a small thing is super important as it gives the guest the feeling that the hotel actually care for them even after checking out. |+ I have been in many Marriott hotels brands (funny that this was my first time a Le Meridien and they exceeded my expectations) and this hotel really made me feel home and that they really care about their guests (all hotels should as, by definition, you should treat all of your guests well). ||Not-good things:|- The staff at the breakfast is not as friendly and welcoming as I would expect: especially the front desk people. My gut feeling told me that they heard me speaking Vietnamese and thus treating me differently (in a negative sense of course), which is hurting if that was true.