Le Mount Stephen

Great hotel at a great location! We really enjoyed our stay here. The room is spacious and comfortable. The bathroom was modern. The bed and amenities were excellent. The staff was helpful. Our AC wasn’t cooling the room and they fixed it immediately. I would go back for sure!

I was impressed by the technology features in the room. I had a huge soaking tub and made the most of it. ||The bar area is beautiful but I was a little surprised to ask if there were bar snacks, meaning little nibbles that are usually provided withoutcost, and three minor things were mentioned and found upon getting the bill that we were charged for the snacks. By convention I am accustomed to small complimentary nibbles at bars and for more substantial items that come at a cost, to be provided the menu to see all options, associated prices and choose items accordingly. This goes double at places that charge quite a bit for drinks as it is.||Breakfast was a long wait to be seated - I would have really appreciated it if the front desk had given a head's up at check in that reservations were recommended that weekend as hotels normally make a point of saying when there is a risk that in-house guests can't be seated immediately. My order was delayed and didn't arrive for around 45 minutes after ordering... and two items were wrong. No one checked on me to assure me that I hadn't been forgotten and I had been placed in a room adjuacent to where everyone else was seating so staff weren't coming through for me to flag them down and ask questions. It would have been comical at that point after the crazy waits, if I wasn't so hangry by that point. My server was prompt to acknowledge the poor experience and very apologetic. He proactively offered service recovery that I considered acceptable.||I had some difficulty confirming spa treatments communicating with the in-house spa via email but upon calling the front desk, a lovely lady assisted me and then sorted everything out really quickly by speaking with the spa and calling me back promptly to confirm. The spa does not have facilities so there is no need to arrive early. My massage and facial were good and appropriately priced.||Overall, the hotel is quite nice and many of the staff mean well, but compared with the Four Seasons Montreal where my experience was virtually flawless, Le Mount-Stephen left a lot to be desired and if given the choice in Montreal in the future, I would choose the Four Seasons again. A refresh of customer service training would behoove this property to allow it to come close to competing with the Four Seasons.

Le Mount Stephen has to be one of the best hotels in the world truly. The rooms are spacious, equipped with electronic room controls, it has a toto toilet and a very spacious area containing a great shower and a gigantic bathtub. It was a room you'd love to just stay in, rather than going out! Restaurant and Bar George, the in hotel restaurant, offered great choices, sustainable foods and table settings, fabulous, friendly service which we enjoyed for both dinner and breakfast. The concierge, Michael, helped us with a lot of questions and gave us guidance on places to eat and things to do. The front desk staff were so helpful, warm and friendly. It seemed they had an answer to almost any question. The neighborhood offers several great dining choices, and we felt safe walking around the neighborhood (check out Joe's Panini :) Samantha, the Director of Sales, gave us a lot of insights as soon as I booked the hotel, and it made us so anxious for our stay to finally arrive. There isn't a single thing we found less than great EXCEPT, there are a lot of steps leading up to the front door! We got around this by going out and coming in the garage, but even that ramp was very steep. The situation never lessened out enjoyment of Le Mount Stephen.

We booked the hotel as we were in town for only one night and needed some special needs attention during our stay. We saw that the customer service was excellent and booked for one night as we knew we would be a demanding customer. Even though the hotel was very busy due to the imminent Grand Prix crowd, we could not have been happier with the service (and we asked for a lot of service!). Literally everybody was great, responsive, friendly and professional. I would easily stay here again. Also, the rooms were clean, fresh, comfortable, technologically advanced and quiet.

The mansion in front is filled with beautiful carved woodwork and decor. It adds charm and houses the restaurant and bar. Behind it is the modern hotel. We loved playing with the automatic lights, shades and drapery. Excellent housekeeping. Helpful concierge and front desk. Highly recommended.

Positive: The staff were wonderful! The room was spotless! Loved the high tech bathroom. Negative: We were exhausted. My husband is ill and we arrived early. Understandable that our toom wasn?t ready. But given our circumstances, it would have been appropriate to offer a free upgrade. We were happy to pay the extra so he could sleep. Decor not 5*

The staff was great. Bedding was soft . Beds comfortable. Carpet very patterned, not really my style but clean.|However door stop that comes out of the floor blends with the carpet (in the walking path), to get to the closet and safe. Was sharp and i sliced my foot open the morning i was leaving for my European beach/ hiking vacation. Less than ideal to have to deal with. Manager aware. Apologized. Nothing more. Watch your feet!!! Room 611.

Very courteous staff, fabulously clean rooms. They gave my daughter a stuffed moose on arrival which she has not relinquished yet. Gorgeous building, although some of the prettiest areas were cordoned off. Attention to detail was outstanding. I would absolutely stay there again.

Within the Golden Square Mile is Le Mount Stephen, where historic meets modern. Historic located in Lord George Stephen's mansion where it still houses the lobby and British inspired restaurant Bar George but modern in amenities in the tower behind it housing 90 rooms and suites boasting a chromotherapy rainfall shower that I still miss, draperies, blinds, and lights operated by the touch of a button, and a Toto toilet that opens, warms, washes, and dries you as you please. Housekeeping and turndown service seem to know when to magically appear as the rooms were always cleaned while we were away and turndown service left slippers by the bed and chocolate and water on our nightstands while we were at dinner downstairs after we checked in. A girl can get use to this.

When I go on travel, it's the time to pamper myself, I save from every paycheck to travel. This is a five-star hotel that absolutely hits every mark of quality. The staff could not be more helpful or friendly, the room, the beds, the linens, are all heaven. The bathroom has a rain shower with changing colors of light. I did not want to leave the shower until the grim reaper came and got me. The Hotel is located downtown so it works well for either business travel or for tourism. There's Metro nearby. There is parking for an additional charge that is either self park or valet. I recommend booking through the hotel website, I got an extremely good rate and discount for staying four nights. If you join the leaders club (free), then for each reservation there is free breakfast for two at Bar George. The cleaning is top-notch and non-obtrusive. Only once during my stay did I see cleaning staff in the hallway, they operate like elves. I don't have enough praise for the staff in the hotel none of them seem to have a bad moment at any time, they were extremely friendly and extremely helpful. I did not use the concierge service but overhearing him work with other clients, I was very impressed. if I travel back to Montreal there is no question this is where I'll stay.

Beautiful hotel with lovely, spacious rooms. The amenities are excellent. The old, preserved part has extraordinarily wonderful wood. Food at the restaurant is very good. The only draw backs are that the restaurant is an intolerably noisy hotspot at night with a huge line. Also the in-room art is actually noticeably bad instead of the usual okay hotel room art.

There are many fantastic amenities here. Let me start with the option of self parking. I stayed for four nights and made use parking. Do keep your self parking ticket handy as you will need to show this when you return. They do recommend you back into your parking space, to make leaving easier. The garage was narrow, and my small Kia Forte was easy to drive. Centrally located most places I was driving to were twenty to thirty minutes away. Now a tough topic to describe. The "Light controls". When you enter the room at the front door is one of two master light controls. When lights are turned on, there are four levels of lights. First level is "staring straight into the sun", followed by day light, evening, and night light mode. Each time you change modes, the drapes and shades will close, you can use the second control panel to override any settings as required. This unfortunately is a process of trial and error. Above the night stand is a smaller set of light controls of evening and night light, as well as drapes and shades. The night light mode is a set of under the bathroom sink and under the bed lights to prevent you from walking into walls and stubbing your toe. Like I said try it out, then use the control panel to override default settings as required. The shower is a rain shower with colored lights or a shower head with hose. There is a button to have the lights scroll through the color spectrum if you enable the disco mode. The floor is heated so it's never cold to the touch. Then there is the Japanese heated toilet seat with a remote control with many buttons. The art deco windows remind me if a Picasso piece, and you need to move from window to window to see different areas. There is only one window on the wall you can open a crack. The room itself is large and there is a separated side with a desk, closet and storage space for luggage and bags. The staff speaks English and French and easily answered all my questions. A hidden gem I would highly recommend.

Luxurious hotel located in the heart of downtown Montreal. The lobby could have been more opulent but the rooms were slick and very modern; The bathroom had splendid lighting. The bar and restaurants are top notch but as they are opened to the public, it is very hard to get a table as hotel guests.( minus one star for that) and it can become problematic if the weather is bad and you want to stay in. The room prices are not off the chart specially if you book the deals from the leading hotel of the world website ( 4 nights for 3 paid). The staff was courteous and the whole experience enjoyable. I will stay there for sure next time .

Le Mount Stephen What to Thanks the staff in the front Desk " For being there for Us !" They are a 5 Star service special Mentioned to William and all staff in Hotal for making are experience special I'm helping us through our inconvenience .

Everything about Le Mount Stephen is magnificent. The exterior is from the 1800s when buildings had architectural detail and style. The Great: The bar/restaurant Bar George was lively and over the top on a regular Tuesday evening. And where the hotel really shines is with its employees. The concierge handled a number of items for me quickly, inexpensively and expertly - not something you experience at most hotels. I needed aspirin and a toothbrush and it was sent up immediately. I needed to have a package delivered and it was done within a few hours. And when I mistakenly left my shoes in the room and only realized when I arrived in NYC, the concierge was there to immediately ship the shoes to me. The Less Great: Funny little quibbles - the luxury king room is really spacious but there's so much dead space in the room, get some flair in there! And the bathtub, which is huge and wonderful, can only be controlled from the adjacent shower, so to make it hotter or colder one needs to exit the tub. Room 210 features a huge terrace but no seating area out there. Finally, and somewhat importantly, the hotel was built way before taking into consideration the needs of the elderly or infirm. Thankfully I'm neither of those but when my flight finally arrived a few hours late and I got to the hotel at 1:45am I had to shlep my carryon up the grand steps to enter the building, which can prove difficult if you've got a lot of suitcases or it's snowing or raining (none of this happened to me, just an observation for others). But these are minor details to an otherwise perfect stay. I don't get to Montréal very often but when I do, I've found my home.

My stay at Le Mount Stephen lived up to the expectation. The room was a vibe in itself; so much of a vibe pictures doesn't do it enough Justice (Check TikTok in my bio for video of the room). The location is great as it's close to everything you can think of. The Room Service staff was very accommodating and nice I can't stress that enough. Same for all of the front desk staff and Doormen (Hillary, Nancy, Zachary, Kobe & Claudio). Most definitely will be staying here again & recommending to friends and family. My only complaint is that the Thermostat heat should be able to be raised a bit more as the weather has become a bit different lately (but I understand due to surging energy costs these days). They also do deposit holds on your account of about $1,000 USD; So keep that in mind. Not a big fan of Bar George as it seemed very simple and plain; with little to no Vegan Options besides Avocado Toast. Other than that The Hotel Interior is a sight to see. Uber Around; doesn't seem like much parking in the surrounding area as it's a busy neighborhood but full of things to do and see.

A historic boutique hotel with luxurious & modern amenities. Work brought me here. I remember being dropped off in front of the building and wondering to myself if I was in the wrong place? Talk about wow factor! They've gone to great lengths to preserve the buildings history which dates back to 1880. When you step inside it feels like you're in a castle. Once you get to the lobby it becomes modern and artsy. Rooms are very modern as well. I stayed in a one of their luxury king rooms offering beautiful city views, a very comfortable bed with soft cream linens. A work desk right next to a series of windows. The bathroom has lighted mirrors, chromotherapy rainforest shower and heated floors. The shower felt like a nightclub in Vegas! You can listen to music & play with lights... The toilet features a remote control that can basically do anything you'd like to your sacred areas. Let's not forget that they also offer a custom pillow menu (upon request) so you can find the perfect pillow that's just right for you. I took advantage of ordering room service for breakfast and really enjoyed my latte & delicious fresh lox 'n bagel in bed of course. Best way to begin any day is by having breakfast in bed in my opinion! One last detail, you definitely want to enjoy a meal or cocktail at their bar called Bar George.

I recommend staying there. THe staff is great and attentive Claudio really went the extra mile to talk to me and get to know me.

We are montrealers and we can tell you the location is A1. The hotel, beautiful. Nice rooms, shower, japanese toilet, etc. The staff, mostly friendly. The bar (Bar George), wonderful with it's history and it's atmosphere. The food is inspired by the english/irish. A group of investors from Toronto injected many million dollars to renovate and it was worth it! It reopened in may 2017. Good job! I totally recommend it.

This hotel is situated centrally and priced not too steep for 5 star hotel. I loved their lobby lounge and decorations, the only drawback was the size of the room which was really tiny. I appreciated though all the modern features of the room and I especially liked their rain shower with LED lighting system, which you could choose from white, red, blue, and purple maybe. I think the room I stayed, which was a deluxe queen, would be ideal for a single traveler and I recommend to get a little larger room if you're traveling with someone.

I stayed in this hotel for 5 nights during a recent trip to Montreal. I was intrigued by the fact this hotel was built adjacent (and connected to) a historic mansion and made the plunge. It was a wise decision. The hotel itself was fabulous, most notably for its 100% splendid service. The staffers were extremely professional, friendly and responded to all requests immediately. We had a key that got demagnetized - problem immediately solved. Our room had a weird rattling sound - problem immediately solved. We needed ice (there are no ice machines here) - it was brought up right away. We needed our car - it was brought out ASAP. That's the kind of service you should expect here. What was most pleasant was that during our stay we actually got to know a lot of the staff and that made it an even more pleasant experience. The room was impressive, except for the fact I opted for the queen bed option. The queen bed room is smaller than the other rooms, but that didn't distract from the comfort of the bed. The only issue to be mindful of is the queen bed room has the bed literally against the window, so there's very little space to walk for the person on that side of the bed. Also the modern-chic look of the hotel means you get a lot of small windows as opposed to big ceiling-to-floor windows .. but at least there were plenty of little windows to go around. The room itself is fully modern and has plenty of smart home amenities. You can easily control the blinds, drapes, lights and temperature of the room via a little panel on the wall. The bathroom was also amazing, with a fully modern bidet/Japanese toilet and a rain shower that comes with even LED light settings. It's actually quite cool and therapeutic. The hotel is connected to an old mansion which is where the restaurant/bar is located at. The food and drinks at Bar George are top notch. I actually enjoyed some of my best meals in Montreal there so it was great that such a good dining option was located right in the hotel itself. This is a truly solid experience and folks looking to stay in Montreal should seriously consider this option. I also like how it's so conveniently located to various notable sights and it's also just two blocks from the Peel street metro station. There are plenty of restaurants and shops nearby as well. We also lucked out since we were so close to the Bell Center that we were able to catch a Depeche Mode concert during one of the nights ad hoc. All in all this is a fabulous hotel that is punctuated by an extremely impressive staff.

Spent WE here to celebrate my hubby's 50th Bday and what an awesome experience it was! The pictures don't do it justice! Service was impeccable! VIP concierge is like non other. They had my husbands shirt dry cleaned and pressed within an hour, complimentary. Food, ambiance, cocktails and city views are extraordinary and very laid back chill vibe in high end setting. This will become my new go to special place!

Clean and modern hotel with great service and located conveniently to shops and restaurants.

This review is for the valet/bell gentleman and Bar George. Hubby and I on holiday from the States and walked by this beautiful place- wanted to stop in for a cocktail and it did not disappoint-AT ALL. From the moment we walked up the steps to the service at the Bar= impeccable. Ambiance was insane and worth stopping by- next time in Montreal we are staying here...Thank you for the hospitality!

Was in Montreal on business (checked out of the intercontinental hotel and was at the airport). Weather in chicago etal forced loads of flights to cancel. Mine was last to cancel so I was stuck with out hotel options. With platinum status with Marriott and Starwood and Fairmont - NO hotels within 40 miles of Montreal. Expedia lead me to this property. It's is a leading hotels of the world affiliate. Newly renovated and opened. So it was kinda off the grid. The only options were this pricey unknown and some sketchy hostels and fleabags. Site unseen I bought a night for 500. I was quite pleased. Cabbie had to look hard for it as it's not YET a well known player but it will be. This place has tons of charm, history and hipster vibes. The original building was a private residence in the 1800s and then a men's social club. The addition preserves the old building and most of the charm and elegant wood work and details. The new portion might not appeal to everyone. Very hipster mod and kind of tiny windows and stark lines. The property yanks you back and forth between the 19th century and the 21st century. If your heart is set on grandiose views and balcony this is not it. I found the staff helpful and proud of their new gem of a property. Not sure how the hotel and the hip bar scene mix but I will come back to check it out. Since I was there by accident and had to grab a early flight out I can't comment on the food or beverage service. I did use the gym and it was fine. If you are a fan of architecture the work to integrate this space is amazing. I will post photos.

From the moment you heave open the Cathedral heavy front door (which you may have to do if the doorman is understandably sheltering from Montreal's arctic temperatures) you're in another world: wood panelling, stained glass, Gone With The Wind style sweeping staircase, and a bar and a restaurant that screams - quite delightfully - of a bygone era (between 1890 and 1920 at a guess). In Montreal for three days and it wasn't just the -24 degree 'with windchill' that kept me eating and drinking here. I just couldn't see the point in risking an inferior experience outside when it was so warm and pleasant in. Breakfast either in my room or in the cosy dining room was both picture and palate perfect: oatmeal with all manner of delicately dried fruit and nuts and a maple sugar lump, heaped smoked salmon on one of Montreal's famous bagels (soft, tasty and edible as opposed to endlessly chewy like most bagels), with shaved red onion, cream cheese and freshly-cured and sliced capers, hot milk automatically supplied with your coffee... and pleasant, intelligent service; neither groveling nor over-familiar. Lunch: Scallops en croute - some serious yum. Dinner: wild mushroom risotto - creamy beyond belief. The Hotel portion of Le Mount Stephen is a separate but conjoined building. If the public areas are turn of the century before last, the rooms are turn of the week before last: ultra modern, with automated everything - from a toilet whose seat automatically flips open as you come in range, and with a pre-warmed seat and choice of waste evacuation 'style' on a flanking control panel - to various and sundry styles of lighting, heating and window covering status, all under the control of a touch screen mounted on the wall. The bed is plush, the in-room coffee via a fancy little Italian espresso machine, and the shower beautifully lit and perfectly operating. I'll confess I got a great deal on Priceline. If I'd paid normal 5-star prices and/or if this had been in mid summer, I'm not sure my feelings would necessarily have been any different but the feeling of having somehow won the lottery here might be dialed back a little. But no matter, should I be back in Montreal anytime soon, Le Mount Stephen will be my first choice. I'm not sure if this advertises itself as a boutique hotel but it has that feel, albeit slap bang in the center of the financial district and, seemingly, with all the mod cons and facilities one could wish for. A very good experience.

One of the best hotels we have stayed at. Service is impeccable. I would compare the service and room quality to that of St. Regis quality. Definitely 5 star. Hotel is a few months old and I hope their service stays this good always. Child friendly. Has a great bar / restaurant. Close to all the restaurants and cafes downtown. Close to premiere shopping or just small boutiques on st Catherine. Can't wait to come back

HORRIBLE HOTEL/SERVICE Someone Entered our room while we stepped out for supper between 4:30 and 10:30pm. We asked to view the security tapes and they categorically refused. Staff said it was housekeeping but our dirty glasses had been left in the room.They wasted our time for 2hrs saying a manager would come meet us. Never showed up. After 2hrs they sent the bar manager saying they would have to call security if we persisted to see security footage. So we asked for a refund and cleared out our room. THEY REFUSED TO REFUND!

Go to the bar! It is amazing. One of my favorite places, not a lot of people recommend this because of the price but I had to say we had a wonderful time. The ambiance was very classic yet modern and elegant. Incredibly cozy and cool. Their mimosas and brunch were perfect.

Last night, one of the valet parkers reversed into my brother's car while his car was not moving. My brother even honked to warn him that he was behind. However, the valet parker did not even take the time to turn around and reversed full speed into the front of my brother's car. What surprised me the most was that the valet parker did not even take the time to apologize and was rushing to get home since his shift was over. In addition to the rude valet parker, the rest of the staff were very hostile towards my brother as well. When my brother had proposed that he wanted to leave the car at the hotel since it was leaking, they just shooed him off. Over all very disappointed with how the staff handled this situation.

I had the pleasure of staying at this hotel, this past weekend. The comfort level and the automation were beyond my imagination. I loved my stay so much that I am looking to duplicate some of the comforts in my own home.

great Service. Great location. I didn't give 5 stars because room service could be improved.