Le Palace De Menthon

We truly loved our stay at this hotel — the overall experience was wonderful, and the setting is absolutely magical, especially the beach, which we found to be one of the highlights of our trip. That said, there are a few points that kept us from giving a higher rating: • bike rental flexibility : Renting bikes is a fantastic option in this area and a great idea for guests. However, we found it quite inflexible that rentals were only offered by the hour, with no option for a 30-minute rate — especially when the hotel wasn’t at full capacity. We simply wanted a short, romantic ride, and an hour felt a bit much, particularly at the full-hour rate. • « beach food » : While we loved spending time at the beach, the food options available there could really be improved. We were surprised to see no light or classic snack choices (like a club sandwich, for example), which are typically offered at other similar settings. A more thoughtful beachside snack menu would enhance the experience greatly. • Room size and breakfast: Our room for our short two-night stay, was quite small and located under the roof, which might not be ideal for longer stays. As for breakfast i think its the part I usually look forward to most, but I thought it was extremely basic for the level of this hotel Despite these few drawbacks, everything else was great. The ambiance, the charm of the property, and the overall feel of the hotel made it a memorable stay. With just a bit more attention to detail, this could be an exceptional five-star experience

We stayed for five nights here. A lovely aesthetically pleasing hotel with mostly lovely staff. We enjoyed the sunbeds next to the lovely Lake Annecy. The staff was nice, but very varying in level of service. 4-5 times we had to correct the bill as they had either forgotten something or charged us for a more expensive dish. ||The feeling was that some of the staff were probably not trained well enough. We ordered room service for breakfast three times and two of those times they forgot an item we had ordered. When we called the room service and explained that one important item was missing, we were met with a rude man who just hung up in when we explained the situation, we did receive the missing item, however. ||There was also problems from the hotel's side that made us late to our massage which the hotel was more interested in excuses rather than giving us the best possible stay. The reception, guest relations, housekeeping and valet staff were all very lovely and made our stay better. ||Overall, the feeling is that this hotel has the potential to be a high end hotel with three Michelin keys etc, but the very varying levels of service (from terrible to fantastic) means that Palace de Menthon is not that. This was our second stay and we will most likely not come back because of this.

Absolutely loved everything about our stay. The views and location are amazing, the breakfast has an excellent selection in a stunning setting, and just relaxing by the lake with the option for drinks, food and swimming in beautiful grounds was lovely. All the staff were super friendly and helpful. Only minor thing we would feedback is that it would be great if the beach bar could be open a bit longer to allow for a sundowner to be had with the beautiful views and setting.

Upon arrival they informed me that the room I booked was not available and in their system it was a lower level room. I had booked a panoramic lake view room but was put in a room that faced an exterior wall. The first person at the hotel I notified about the issue was dismissive and told me that that the room I got was what was in their system and they would not accommodate any change as the reservation was made in Expedia (which it was not it was booked through Chase travel). ||Although the room was not what I had paid for, we tried to enjoy our time; however, the service was poor and the kids running around the resort made it hard to enjoy. We tried to enjoy drinks on the balcony, and our ear space was invaded by children singing songs about farts. It was very hard to find a relaxing moment or good service in this hotel. We felt like the hotel employees did not want us there.||We ended up checking out early. If you want to stay here only book through their website as all other guests are treated like garbage for booking through an alternative method.

This hotel is great and extremely average all at the same time. The rooms are fine, the location is amazing (you can get a great sunset from the Eastern side of European lakes) and the views from the restaurant and lakeside sunbeds were lovely. However there were a few things that they fell short on - we stayed there in the last week of June, it was beautiful weather yet because they don’t count it as high season until July, the beach bar was shut (unless they have corporate events), and their bar in the hotel itself doesn’t open until 3pm. So if you want an Aperol Spritz at midday, you have to go to their fine dining restaurant (no good if you’re sunbathing at the lakeside). The fine dining restaurant is average, the food was under seasoned and they serve a basket of bread with no plates, butter or olive oil, then their waiters have to scrape crumbs off the table if you’ve made a mess. The waiter recommended a local wine, but it was not good and shouldn’t have been anywhere near this menu. Just because it’s local doesn’t mean it’s good. Also the bar tables outside need some shade, no one sat there when we visited as the area with parasols was reserved for corporate hospitality. There was uncollected rubbish on side tables too. We felt that as we weren’t there in high season, the hotel was only paying attention to the corporate guests. So if you (the hotel) don’t want to bother with couples/families, just use your hotel for corporate events - but bear in mind some of those couples may have been scouting the hotel for the future. I recommend if you’re not going to open the beach bar when it’s 35 degrees celsius, maybe convert one of those golf carts the staff go around in and have a drinks cart… Coca Cola/orange juice/beer/wine/cocktails/snacks - no one was drinking or eating at the lakeside as they couldn’t be bothered to walk up the steps to the hotel, or it was before 3pm. For heaven’s sake make it easy for people to spend money with you, we spent far more money in the local bars and restaurants than we did at the hotel!

A superb stay (once again) on the shores of Lake Annecy. Incredible setting and first class and friendly service throughout. Having stayed at most decent places around the lake over the years, the Palace at Menthon St Bernard has become our favourite

We loved our stay. The rooms were luxurious and quiet. The staff were friendly, although not extremely. Which is fine, as the hotel and spa are gorgeous and you spend most of your time either swimming or relaxing! Would love to stay here again.

A real sense of class, quality and comfort. The room was well apportioned and views from there and around the hotel are great. Staff were helpful and the chef was accommodating to dietary needs. Great facilities and perfect for work and play.

Set in an idyllic spot overlooking lake Annecy, this is the perfect retreat for a week-end. Everything here is fine, although I have to say that while the rooms are very sobre with regards to the hotel's standing and price, the swimming pool is one of the most beautiful I've seen in my life. The restaurant is also great, although some little imperfections (typos in the menu, careless waiters, prevent it from being a true gem, and hence does not make the 5 stars I would have otherwise granted it.