303gabrielal
Google
Here is the translation into English, with improved flow, clarity, and a polished tone suitable for a hotel review:||My husband and I stayed at the hotel for just one night. The hotel’s facilities are excellent — everything is newly renovated, well maintained, and very comfortable.||When we arrived for check-in, we were asked whether we would like to reserve a table for dinner. Since we were not sure about our schedule, we explained that we would spend the day in the city and decide later.||When we returned, we showered and got ready for dinner. I called the front desk to ask if it would still be possible to make a reservation and was told no. Once we were ready, we went to the restaurant anyway, but were immediately told that they could not accommodate us. We even asked if it might be possible in case of a no-show, but the answer was still no.||Our only option was to leave the hotel and drive into the city, which is not close (at least a 15-minute drive). As we were leaving, we noticed several empty tables in the restaurant, which is entirely glass-walled.||To make matters worse, our car tire went flat on the way into the city, and we had to leave the car there. The next morning, I asked the front desk for a late check-out, but the answer was immediately no. I tried to explain our situation and the unexpected issue we were dealing with, but the best they could offer was one extra hour for an additional €50.||In summary, while we had a very good experience in terms of accommodations and breakfast, the rest was disappointing. At the moment when we most needed support, even as hotel guests, we felt there was a complete lack of empathy.