Doris K.
Yelp
Ordered food from Uber eats. Uber Eats said it would be ready at 1:10 for pick up. Stood in the restaurant for 45 minutes: I am deeply saddened to write this review but it's my truth and what happened.
The health department missed a stop this year. It's truly disgusting in there. Behind the counter a lady was doing billing or rather constantly and repeatedly counting receipts. Just over and over again.
She was standing...in this wooden cut out area...the floor... caked on dirt, mud, electrical cords, cobwebs, I was sickened. I thought I was going to be in and out but here's what happened... and no, I do not recommend.
When I got there three other ppl were waiting for their food, a young woman, and a couple; after 15 minutes they received their food.
I stood there patiently and super excited for these pancakes they have on their menu, totally no issues waiting, completely cool.
Guys, 15 minutes turned into 20, 20 to a half hour, guys...I waited for 40 minutes, when my order was marked ready on Uber eats and it was placed almost 40 minutes before hand.....
I was told mine was being made.
Or next up.
Then finally- at the 40 minute mark (but really almost 2 hours due to the order, confirm time and pick up time on Uber eats) I was told because of a large table upstairs, they got behind and couldn't make my food- but I watched and no one bought out food to that table upstairs while I was there as they were eating already.
Updates turned into excuses and I stood there just waiting, I just wanted Bunch and to support a local restaurant that hasn't been open for super long. I am so sadden by my experience.
Honestly I felt discriminated against. Maybe they didn't want to serve me?
I placed my order, others got their food, and I waited patiently, wasn't offered coffee, or to sit, every 20 minutes a woman would check in only to provide an update as mentioned, "yours up next"and then finally to be told, we just got slammed and couldn't make your food. I was being lied too.
Why keep me there for almost an hour? And you guys, I wasn't waiting in my car or by the front door, I was standing literally in the middle of the restaurant.
At the 45 minute mark, inside the store, I asked if the order could be canceled, of course it was marked as delivered- I had to dispute that through Uber eats.
Do not recommend.
The place needs a deep clean. Better management.
There is one waitress doing everything, running around, picking up one task like wiping off plates-partly finishing it, picking up another task, and then returning back to the plates, in between grabbing drinks and wiping down tables.
I watched for almost an hour. I only saw one waitress working, doing the best she could, the repetitive receipt counter, and another young lady I sporadically saw, filling up water glasses.
Boxes were thrown in the back with a large amount of chairs, like someone just didn't care and threw everything back there. Really it looks like no one cares in here at all.
Light bulbs are burnt out, filthy floors, cobwebs hanging from the ceiling fans, Piles of chairs, boxes of condiments, its really unfortunate I am observant by nature, had an hour to look around, watch what was happening, and had a poor experience.
The staff blamed my order not being ready because of how busy they were but I only saw two orders going out besides the take out in front me and three tables were waiting, but I watched two tables walk in, and watched how it took 10 minutes for one table to be greeted and the other even longer to receive drinks.
It's either truly no one cares and super poor management or discriminated against. Either way, I won't be going back honestly shocked.
why accept the Uber eats order?
Why say mine was next then after 40 minutes tell me it was just being made?
Why did two other take out orders, get their food right away and I waited?
Why is no one cleaning?
Why are light bulbs out?
Why is floor so disgusting?
I don't know the answers to any of these questions, I do know the menu looks yummy but I will never go back and will never ever recommend this place. Cheers.