Sam T.
Yelp
As far as mid/low level hotels, this place isn't bad. No closet space and no storage space, so if you're staying more than 2 nights, be prepared to live out of your suitcase. No suitcase rack in room either, so your bags can sit on floor on chair. Now for management, it's very disappointing that you have such a prime location and so much potential and what you do with that. Here's some key points, my fiance, now wife, booked this place for our wedding in Carmel, my sister called the hotel ahead of time to arrange some accommodations to be placed in room, not only was your staff (a lady) was very rude and unhelpful, but please look at the note that was left for us upon check-in. A 4 year old child can write better than this. They offered her nothing that she asked, which were items off your menu which were half unavailable, and instead said "we have cheese and crackers," which is what she settled for. Hotel did nothing to acknowledge our wedding, although it was left in the notes, we got no acknowledgment of the best and most important time of our lives when we arrived and while the lady checked us in, the younger man just stood next to her and chatted, instead of offering to help with bags which we could have definitely used instead of going up and down 10
Times. Your staff saw us with photographer and cinematographer the next day in wedding clothes, still, zero acknowledgment. We stayed there Tuesday- Saturday and our room only got cleaned once. The other two times, they came in and saw clothes everywhere, took out the trash and left everything else, didn't make the bed, didn't refresh towels, nothing. And for the love of god, invest in some end tables that have some storage. You have two 3" hooks in the closet that can hold 2-3 hangers, but there's literally no other space, except for the one drawer in the entertainment center. The only and absolutely only staff member that was professional and pleasant to deal with was the elderly gentleman. The rest, seemed like they hated their job. Then you place a family with 4 young kids next to the couple getting married, again, horrible management, so we had to be woken up at 7am by screaming kids running back and forth in front of our door. And your housekeepers start slamming doors of their storage room at 7am with no regard for guest that are on vacation and talking loudly and laughing as if we're on their time. As someone who's worked for multiple hotels and now in property management, your staff is running your hotel, not your management. Not one person introduced him/herslef, so I couldn't even give you names. There's so much you could do with this piece of real Estate and business you have, it's truly sad how poorly you choose to run this place. Very disappointing. I also want to acknowledge the handicapped lady that was in front of us at check in, pleading with your staff saying "I'm handicapped and can't go up and down stairs," and the young lady with longer hair at front desk just kept repeating "sorry I have no other rooms," how about "would you like me to call around and find you a better suited accommodation," how about " can I at least offer assistance with your bags" or "may I at least help you go up the stairs"... just very unfortunate that this is how you choose to run your hotel, in Carmel of all places.... Treat your staff better, go back to the drawing board and retrain everyone on HOSPITALITY... dmv treats people better. Thank you to the elderly gentleman for being so pleasant to interact with at check out, wish we'd met him earlier. Even he asked "did you get any accommodations" to which my wife and I just responded "nope, not even a congrats" which would have genuinely done the trick....