Shani M.
Google
My family and I frequent this place every time we’re in town, but tonight’s experience was extremely disappointing due to the customer service we received from JP (I believe that was his name).
When we walked in, we were not greeted, and his demeanor was immediately unwelcoming. He appeared visibly upset, so I attempted to make small talk to ease the interaction, but that was unsuccessful. I then proceeded to place my order. I typically order two scoops with three flavors, a combination I always get here for my son and myself. His response was aggressive and dismissive, stating, “Excuse me, no, we don’t do that here,” despite the fact that I have consistently ordered this exact item in the past.
Additionally, if security footage were reviewed, it would show him preparing another customer’s crepes without gloves and without washing his hands, which is completely unacceptable.
Due to the hostile interaction, I chose to walk out and refused to place an order. Unfortunately, my two-year-old began crying as we left, and my sister felt compelled to buy him a scoop despite the horrible experience.
I understand that everyone has bad days, but when you work in customer service, especially in food service, professionalism and courtesy are essential. If you’re having a difficult day, it should not be taken out on customers.
This experience completely ruined what was meant to be a fun family outing, and as a result, I will not be returning. I truly hope this employee reflects on how he treats customers so no one else has to feel the way we did tonight.