Alex I.
Google
Great location, good facilities and honestly, one of my most annoying experiences. i am here with my 3 kids (5y,3y and 3m) so i put them to sleep in the afternoon which is not so easy and just after they've fallen asleep i get a call "hello, i see your do not disturb sign is on, so i was wondering when would you like for us to come clean your room? "
so i complain to reception that we get calls from staff who know that we do not want to be disturbed at this moment. i get an apology and no solution.
next day - fire alarm drill which noone mentioned would be done and i had forgotten that they do it so i get my baby woken up
next day - it is exactly 12:00 midnight, kids just lying in bed ready to fall asleep (not afternoon!!) when we hear a loud ring and can't believe that it is someone at our door, because it is midnight.. so my husband opens the door and someone says "hey, we are here to take your fridge " (we have never mentioned we want our fridge taken or anything about the fridge at all ) after a few polite exchanges between him and the staff, they leave. so i complain again at reception and ask them what it would take for us to not be disturbed when our DND is on
they apologise again and promise this will not happen again and that NOONE will bother us for the rest of our stay
next day we get a leak from that thing that fills with water to flush the toilet - they fix the leak.. but now we have to pump the buttons quite a few times, so it fills so we can flush (didn't really want to talk to anyone anymore so i just decided that if we can sleep when we want to i am more than willing to pump to flush)
so came the next day and while our kids are sleeping with the DND on in the afternoon we gat a call, the exact same one "hello, we see your DO NOT DISTURB IS ONSO WE WANTED TO REMIND YOU YOU CAN CALL US WHENEVER YOU NEED SOMETHING"
i complain to someone claiming to be a manager whose solution was to turn off the receivement of calls on our phone. so now the rest of our company can not call us, but at least hey, the hotel staff can't either.
the only place that doesn't feel like poor excuse of hospitality is the main restaurant - people ask you if you would like anything and if you say yes, they do what you want them to, if you say no, they leave you to yourself, it is clean, has good variety for a buffet and the food that we like to eat is tasty.
edit : Ren at concierge was nice too.