Joe O.
Yelp
Ledo's customer 40+ years
Worked making pizza 5+ years
Own my own pizza oven
That will hopefully establish my pizza bona fides
I have been a customer at this shop for as long as it's been there. I'm not sure how long the current owner has been there, but things have changed.
The food is great, standard Ledo, the service and restaurant not so much!!
I went to Lido's, in Rockville last night to pick up some pizza for a quick dinner after a long day. I called in my order,
Italian Salad
Spicy toasted ravioli
Plain white pizza
Plain red pizza
Should be simple enough. I've taken an order like this countless times when I worked at a pizza shop.
Picked up my order, and headed home. Once home, and dishing out the pizza imagine my surprise when my "Plain Red Pizza" has italian meats, and peperoccini on it. Generally no big deal, everyone makes mistakes even though my wife can now not eat any of this pizza. I placed a simple courtesy call to the restaurant to let them know they gave me the wrong pizza, and maybe someone else got mine.
The owner got on the phone, looked up the order (he was the person who took the order on the phone) and said "Oh I see what happened, you ordered a red pizza, and here that means our Italian Red pizza, which is what you got." (I ordered a Plain red pizzza not italian red)
Huh?????
He continued to explain to me that I had ordered incorrectly, and it was clearly a misunderstanding. All our customers know this and order it that way.
Huh????
I've ordered a plain red pizza on several continents, and have never been given a pizza with meat, and peppers before. He did offer to remake the pizza and I could drive back to the restaurant and pick it up, but we all know that short of not having anything to eat no one is going to do that. No, I'm sorry, no offer to come back and he'll make it right, nothing.
Several other reviews comment on the poor service, and that's a shame because this was once a great place to get a nostalgic pizza. There are MANY pizza options in Rockville, I would think they would try just a little bit to offer good service. This Ledo also does not sell beer or wine, and the dining room has not been updated in over 20 years. It feels run down, and it's fairly empty most evenings. What a shame.
Next time I feel like having a Ledo pizza I'll drive the extra 8 miles to the one in Darnestown, sorry they call themselves North Potomac now lol