Kelly Russell
Google
I typically leave reviews on positive experiences to help boost businesses, however, I felt compelled to leave this review to Management for their awareness. This location is hands down the worst in comparison to other locations. My date: 7/17 around 6:10pm. I, and others, stood in line unnecessarily long due to the two ladies working, who spent more time conversing with each other, backs turned, doing unnecessary busy work and seeming to be purposely ignore customers, conveying that they had no interest in making sure customers were served quickly. There was no understanding from these two employees that this is an airport - efficiency is key! The soul food counter next door was pumping out customers while our line didn’t move. I was the sixth person in line and it took 20-25 min. I would have left, but now I didn’t have the time to invest in making another food choice or wait in another line. Multiple people made comments, subsequently stepping out of line and leaving. When they did engage with a customer they acted as though the customer was there to serve them and that the customer was interrupting their conversation. Lastly, the food was very disappointing! Rice: dry. Chicken: super salty. With this being an airport location, people may not feel leaving a review will change anything. There are many frequent travelers, such as myself, that like to hit their favorite spots at the airports they pass through. Having a bad experience results in your restaurant no longer being a favorite. Management - take notice.