Lynn H.
Yelp
The store on 4230 Rainbow Blvd., Las Vegas, NV has issues. First, we had to call their corporate headquarters over being racially profiled several years ago, before the Pandemic.
Their employee admitted to following us around the store thinking my husband and I were going to steal something. This, despite having an account with them with all of our info, having spent a lot of money in this store over many years, as well as being seniors. For an apology, we were sent a $10 gift card.
In this latest incident on December 14, 2023, my husband and I bought around $250 worth of wine and champagne.
After leaving the store, I had a feeling something didn't add up. When I checked the receipt, we were overcharged for some bottlles of the champagne, which was supposed to be $9.99 on sale. When I returned to the store and brought this to the attention of Natalie, one of the managers, she tried to convince me I was wrong. When I repeatedly showed her the overpayment, deceptively buried in the receipt, she relunctantly admitted to it, calling it a "computer glitch." Then comes the cashier, Beth, who starts arguing with me that I was mistaken even when her manager had just admitted the "computer glitch." Interesting the "glitch" was in their favor. This confrontation took over 30 minutes.
I, yet again, reached out to Corporate to report this incident the next day. Spoke to Ariana, and was told Rich or Chris of the management team would call us.
It's been a week and we've heard crickets.
Avoid this store. Whoever is running it, if in fact Mr. Lee and his son passed away, don't have a clue about customer service! If you must shop here, CHECK YOUR RECEIPTS WITH A MAGNIFYING GLASS! If not, you might be ripped off, as their receipts are purposely hard to decipher.