Dana M.
Yelp
Bottom line of my lengthy review: Service worsens as they gain tables. If you want to wait 2 hours to eat cold food, this is your place!
The service was exceptional when we first arrived at 5. We were seated on the patio, and enjoyed the ambience. Our waiter was very friendly and attentive. We received our drinks an appetizer promptly, then our salads.
And then we waited. For 40 minutes.
We sat and saw no one except the waitress for the other tables. No checking on drinks, no apology for the lengthy wait. Nothing.
Finally, the waitress for the other tables came out with our duck and it was cold. The lentils were a little warm in the middle, but otherwise it was cold.
We also had no silverware at this point, so after another 10 minutes we received that and advised the waitress the food was not warm. She tried to take the plate and say she would have the chef reheat it. Seriously? Magret de Canard is a perfectly cooked breast of duck where the fat is rendered into the meat, leaving a wonderful crunchy top. This was not that, and certainly would be no better if it were microwaved.
The waitress insisted she grabbed it as soon as it came out, so I'm not sure where the duck disappeared to during the 40 minutes where no one acknowledged us, but it was hard to believe.
The original waiter came out and offered to get us something else or, again, to reheat the duck, which we again refused. We tried the cold duck, and unsurprisingly, it was not great. It seems that it may have already been reheated in the time we waited.
Another 20 minutes: no one has checked on us, and still no refills.
Finally, our original waiter came over and offered us a glass each of complimentary wine, which we accepted (earning them a 3rd star on my review for at least attempting to make things right) We were also not charged for our appetizer, which was nice of them.
But alas, the service fell short again. We were left sitting there for at least another 20 minutes, and when we received our checks, there was no pen. We were just laughing at the ridiculousness at this point.
After waiting to see if we could get a pen, we finally used my car keys to sign the check and left, seeing no workers as we walked out through the restaurant.
Not sure if they are severely understaffed, but it certainly feels that way. Our overall experience left us irritated and not willing to return to this establishment.