Canzhen Zhou
Google
My mom and I chose Legal Sea Foods for our first dinner in Boston and it was a disaster. We ordered cioppino, stuffed lobster tails, lobster bisque, and a drink.
The crab in the cioppino tasted strongly of alcohol and was mushy - clear signs it was spoiled. The cioppino was also so oversalted it was inedible. Both lobster dishes were drowning in butter that wasn't mentioned anywhere on the menu.
When we complained, staff refused to acknowledge any problems and insisted the crab was "fresh delivered today." They made us feel like difficult customers instead of taking responsibility. The manager promised to comp the cioppino and discount other dishes, but only removed the $15 bisque we never touched.
We were pressured to pay the full bill because they were "clearing the floor."
Both my mother and I got diarrhea that night - confirming the seafood was indeed spoiled.
For a restaurant with Legal Sea Foods' reputation, this was shocking. Poor food safety, terrible quality control, and dismissive staff. We paid over $100 to get sick.
Avoid this location - there are much better seafood options in Boston that won't make you ill.
Edit:
No response for my complaint on BBB.