WiL Power M.
Yelp
If you expect great customer service here, unfortunately you won't get it. Anyone can say hi or thank you, but obviously not many know how to problem solve or offer great customer service. The woman that typically takes drive thru orders messed up my order, despite me asking her about it again once I got to the drive-thru window.
Got home realized it was incorrect and called the restaurant to explain the issue. I noticed that I was talking to the same woman who had taken my order at the restaurant. After hearing my issue, she immediately starts trying to suggest that I didn't tell her certain things about my order which was a complete lie and clearly she was trying to avoid being held accountable for her error. Mind you, I'm not one of those people who over complicates orders at restaurants, this was literally a matter of adding cheese to an omelette. So finally she reluctantly says that they will make my order over. Despite her attitude and me having to leave my house and drive back up there, I'm like ok well at least I can get my food and be done with it.
My semi satisfaction was ended as soon as I got to the restaurant, when the drive thru lady decides she wants to approach me, even though I was already talking to the woman at the register and she was handing me my remade order, the transaction had been completed but she had to continue the delusion that she had done nothing wrong and that it was my mistake not hers. The Donald Trump of Coney Island restaurants
So obviously it went down hill from there. I dismissed her and told her that she made a mistake it's ok to admit it and that's the end of it. Of course she kept going and going and I simply repeated it's ok to admit you made a mistake and furthermore, I'm the customer, this is where good customer service comes into play. But they don't know what that is. Then the other two women rather than being rational about the obvious error, that at this point all of them are responsible for, they start defending the ignorant drive thru woman who is the actual problem, one of the women reveals that she's the owner after I told her that I wasn't talking to her, because all she seemed to be capable of doing was deflecting responsibility and escalating the situation.
I was just blown away by the level of incompetence, inconsideration and inability to show appreciation for my patronage. Then when I'm ready to get the hell out of there, I realize that they didn't give me the sauce that is supposed to come with my order, so before I leave I ask for it and they try to hustle me into paying extra for a sauce that comes with the order, and that they gave me for free the day before when I ordered the same exact thing!
Don't buy from these idiots!