Legno Bastone

Our experience with this flooring has been deeply disappointing and completely opposite from what I had hoped. For many years, I admired these floors. I first fell in love with them after visiting several top luxury custom home builders (Perrone Construction, Knauf-Koenig/and architects Stofft Cooney), where I was struck by the beautiful color, texture, and quality. After years of anticipation, we finally purchased the floors—and have had nothing but issues since installation. I’ve had hardwood floors my entire life and have lived in numerous luxury homes, never once experiencing problems with any flooring—until now. Just one month after installation, we noticed the floors looked dingy and worn, giving them a dirty, unclean appearance. We followed all installation and maintenance guidelines meticulously, including paying for the additional glues to protect the warranty and adhering strictly to the cleaning methods recommended from speaking directly with folks at Legno and as stated on the company’s website. When I contacted Legno in Naples, they sent a representative who dismissed the problem as a “cleaning issue.” I asked him to clean it—he refused. Instead, he told me to call the new retailer (the previous licensed retailer had since closed in our Sarasota area) and purchase their “preservation package.” To think, I would need to purchase a "preservation package" one month after installation? Since then, I’ve learned that many homeowners in our area are having similar issues, which Legno is blaming on cleaning and installation rather than taking responsibility. Instead, leaving homeowners with no resolution. I have reached out to Legno again a few days ago and am scheduled to speak with Frank, the owner. I hope he will resolve the issue—but based on my experience so far, I’m not optimistic. Note: followed up again today, and still no call back. Bottom line: I would absolutely never, ever recommend this product. I have been completely dissatisfied—not just with the product itself, but with the company’s lack of accountability and customer support. They say they have a 25 year warranty and we have contacted them immediately after the issue and again, later as well - with no return phone call nor resolution. Things could have been different if Legno had owned the problem and made it right—but that has not happened. Buyer beware. Note: from the photos below, you can see the color during installation in one of the photos and now see the defective product issue we are experiencing.

Terrible quality of flooring delivered to my home out of state. They thought we were Rubes and would accept flooring with huge knots and poorly filled holes. Only 25% of boards were without flaws!! After we complained they send full boxes with no flaws.

We had Legno Bastone hardwood flooring installed throughout our new home in Southwest Florida. The product is superior in quality and the service provided by Arturo, the owner of Legno Bastone and Joe Candella from GC Flooring was fantastic. These guys are passionate about their product and the customer service is second to none. These floors are the focal point of our home and we thank Arturo and Joe for their care, great operations.

The new Legno Bastone floors look amazing, and we are so happy with overall experience. I would highly recommend Legno to anyone looking for high-quality hardwood flooring.

**Outstanding Professionalism and Customer Service** Mitch DeLay, Carson DeLay & Jaime Jorgenson I recently had the pleasure of working with Legno Bastone, a manufacturer of wide plank flooring, and I couldn't be more impressed. From the moment I reached out to inquire about their products, the level of professionalism and customer service was exceptional. The team at Legno Bastone was incredibly knowledgeable and took the time to understand my needs and preferences. They provided detailed information about their wide plank flooring options and patiently answered all my questions. What stood out the most was their genuine commitment to ensuring I found the perfect flooring for my home. When it came time to make a purchase, Legno Bastone referred me to a nearby dealer, and the transition was seamless. The dealer they recommended was equally professional and helpful, making the entire process smooth and stress-free. I am thrilled with my new Legno Bastone flooring. The quality and craftsmanship are top-notch, and it has truly transformed my space. I highly recommend Legno Bastone to anyone in search of beautiful, high-quality flooring and exceptional customer service. Thank you, Legno Bastone, for exceeding my expectations!

I have been in the wood flooring industry for over 25 years and in this time, I have installed hundreds of different brands. I have never encountered anything like this. The Legno Bastone products are on another level than anything else I’ve seen. You will never find a more beautiful product anywhere. Additionally, the quality is far superior to that of any other hardwood floors. Their products have the most durable protective finish by far and when it comes to moisture and humidity, it’s not a comparison to anything else. Every one of my customers absolutely loves Legno Bastone floors. And, I have customers with kids and pets and they are incredibly happy with their selections.

If you want honesty, integrity and to get what you are promised and pay for...GO SOMEWHERE ELSE. These guys are fraudulent business owners who misrepresent their material. Wear layers are only suggestions as they claim they can be off 33% and that is within their tolerance. Of course, that isn't stated up front. In fact, when questioned...it is simply...it's a beautiful floor and you should be happy. Don't pay any attention to the fact that we didn't give you what you were sold. STAY AWAY. Photo shows their 6mm floor (as stated on their website)...clearly shown at 4mm. And again the response? It's a beautiful floor and you should be happy. Misrepresentation and fraud. No other way to say it.

We used Legno Bastone for our entire house and could not be more impressed with the quality of their floors and professionalism. Not only did this company deliver a gorgeous product, but any issues we came across were dealt with flawlessly and from the top. This company is the very definition of professionalism - they don't quit until their client is satisfied. In today's world, that type of attention to detail and unsurpassed craftsmanship is a rarity and when you do find it, it is a thing of beauty. Additionally, and importantly, they were well priced. A product beyond reproach and we are not an easy audience. If I could choose 10 stars, I would. I wouldn't go anywhere else for floors and nor should you. Bravo!!