RihannaJane W.
Yelp
Went in lastnight with friends- it was a busy night because it was Tuesday Trivia. Because I am a bartender and I also frequent bars and I'm not an asshole, I asked for a hot water and whiskey (instead of a hot toddy because those are a pain to make when you're hustling). Our bartender, Gina (long white hair) was instantly put off and rude. I watched her pour an 8 oz glass nearly to the top with hot water and then walk over and pour a 2 second pour of Jameson into the water. It tasted like water and the whiskey was undetectable. In an 8 ounce mug you should be able to taste a shot of whiskey. I had everyone at the table try it and they agreed I should say something. I went back up and asked her how much they pour for a typical shot- she said "uh one and a half ounces" and I said "I'm really sorry but this honestly is just water. Can you taste it?" She literally said "I'm not tasting your drink. that's the drink you ordered, what do you want me to do about it? You can pay for another shot or deal with it. I didn't make you order that drink." And then walked away and ignored me.
My friend later walked up and just ordered me a shot of Jameson (which looked like a proper 1.5 ounce pour), and when she closed out, Gina tried to charge her for a double shot of Jameson. My friend said something about it and Gina said, "I'm sure you ordered a double" and my friend was like "absolutely I did not please take one off my tab" and after being super huffy to my friend, she did.
What is this Jameson conspiracy? Is she barely pouring them and trying to pull the wool over our eyes because she's drinking it herself? Is she charging double so she can put one on deck for herself? And hoping no one confronts her? And gaslighting them when they do? It's seriously so sketchy.
I ALWAYS remake a drink for a customer if they're dissatisfied, I've never once told them to "deal with it". Even if they are rude to me- which I truly wasn't.
We all tipped well (because again, we all work in service in Portland and we don't want to bring that bad tip karma) and left after trivia but she honestly didn't earn it.
Here's why it's such a bummer: we live down the street and we come in all the time. Every other bartender has always been warm and kind, most of them remember us and I order hot water and whiskey through most of the winter. It's always great and the other gal who works there (a little shorter, tattooed and sweet) always tells me it's no trouble if I want to get a hot toddy or a warm drink. I'm just so conditioned to being a good bar patron I don't want to put anyone through that. (It takes a good seven minutes to make a hot toddy at the bar I work at, the hot water is across the restaurant).
I'm sure we'll come back but if Gina is there, we'll walk down the street to one of the other seven bars in St. John's.
Seems like everyone else in the yelp comments pretty much agrees with her service style being awful and how rude she is- Dear leisure pub, I've been in the industry for ten years in Portland and I know a lot of talented, kind bartenders if you want to fire her and hire someone who won't negatively affect business, contact me.