Lemongrass

So I went in on my bday to get a haircut.. I hadn't had my haircut for a long time due to money issues among other things.. I told the "senior stylist" that I wanted it past shoulder length point to like my arm pit. Now my hair was way past the middle of my back...she chopped my hair to where I cant even had grab it together at the nap of my neck. I also told her I did not want layers but that I wanted it to be framed around my face..(how I always get my hair cut) . Now to start off she wasn't very friendly at all. Made me feel very uncomfortable.. she looked as if she didn't even want to cut my hair.. told me it wouldn't look good if I didn't put layers jn the back.. but I don't style my hair I straighten it and that's it. And I don't like the way it looks with bunch of layers it doesn'tay right..I just washed it again and I'm in tears i absolutely hate it!

Please don’t blame me the client for giving notice directly that they would be a little late & communicated that in advance & was told to come anyways & then tell me to hold on come back in 20-25 min. I come back . Told another 15 min. Ok I leave and come back & then told to my face sorry can’t fix you . Then try to blame the client for being late when it was already admitted that y’all overbooked . That means the same girl who blamed me at the desk , is likely responsible for the over booking . NOT ME . * discovered she lied and said she called me several times (4X I THINK is what my fav stylist said ) after I showed her my phone , YES I had the receipts to PROVE that this lady was lying on me !!! Glad my stylist was mature enough to communicate with me the next time I was able to get in & she was professional, calm , understanding ,respectful, a good listener as we have never ever had an issue between us on a personal level - she’s so sweet , mature for her age & has impressed me !! I love her energy , and like myself she isn’t a damn liar !! I’m sorry but nothing makes me more angry than someone who goes out of their way to LIE about me - lied about what I said , took everything out of context , added some stuff in , & conviently omitted all truths! I love my stylist ! So for the girl at the desk to do this is extremely upsetting because unfortunately in the past , young stylists in the same age bracket as my FAV MY GIRL whom I’ve been seeing for quite awhile ( I’ve been going here many years before her employment here & had a lot of bad experiences prior , In fact I was really close to throwing the towel in: she was like an answered prayer ) so the very fact that the receptionist was dishonest, saying that she had tried calling me four times which was not true. I showed my stylist the one missed phone call the time that it was made and then the phone call where I immediately had called her back what time that was and how quickly I had gotten over there because she had said that I wasn’t answering my phone and made well. She was either intentionally or unintentionally making me look bad and upsetting my stylist which I’m sure my stylist showed her emotions and her feelings because she’s like me she keeps it real, so I am trying to believe she intentionally try to cause issues between us because she did not want to own the very fact that she did not do her job the way that she had conveyed. And was not being honest about her interaction with me face-to-face when I got back there and was turned away from her there’s so many more details I could go on and on about this, but I have a life. I have too many things I have to do so. Luckily, my stylist is mature enough to communicate with me and get my side of the story and see that I had receipts to prove that hey look at me I’m not telling lies to you. I’m showing you the truth and we were able to clear everything up. But had that not been The outcome, B/C of whatever various reasons, I really would’ve been absolutely freaking furious & emotionally not in a good place at all. B/c I have hair extensions & finding someone that knows how to do them right & getting used to that person , actually liking that person & bonding is a rare, Beautiful thing. Our relationship goes beyond just professional, and even though we do not associate outside of the salon, other than social media just every now & then DM each other & liking the other person‘s post . I have genuinely gotten to know & like her a lot . Also,I feel I have bonded with her on a deeper level than just a stylist doing my hair. So the time that I have spent in growing that bond w/ her , getting to know her , vice versa, & realizing that it could’ve been destroyed just like that! (all B/C of he said, she said type scenario, & someone’s clear lack of morality, lack of honesty, clearly not taking accountability&needs to work on taking accountability& what I feel in my opinion is immaturity as well..). Has offended &stressed me out⚠️I give my stylist5️⃣🌟S/☎️💁🏼‍♀️🖥️3️⃣ Thanks !

Brittany Hernandez has done my hair for years! I have spiral curly hair, not super tight and Brittany keeps my hair healthy and bouncy despite all the hair coloring I put it through. We have done almost every color of the rainbow on my hair. I trust her entirely with my hair! She is one of the best in the business and I adore not only her but also all her coworkers! Truly a wonderful salon with lots of kind souls.

I love my hair! Last year I went from brown to "blonde", which was closer to my natural color (grey). My hair has remained healthy and happy since this treatment. I am so happy with the results! If anyone is wanting to make this transition, Aisha is the right person for you!

If you're value conscious, this is not your new salon. There was a time when I happily spent $200+ for cut and color, but my needs are way simpler now. Once in the chair, the quote I was given was about 50% higher than the prices on the website--or what the person I made the appointment with told me over the phone--and over twice what I had been paying! Maybe the young stylist didn't understand what "pretty up the gray a little " means. Nice people, just not what I need now

I booked this appointment purposely because I knew that as a florist I would need a break after a crazy Valentine's week, and Tayler was incredibly attentive. She listened to my concerns with my hair and picked out the products to bring out my texture and she explained each one thoroughly. Really enjoyed my experience and felt so taken care of and happy with the result; feeling a million times better about my hair now. 100% will rebook with her & recommend to my friends. Thank you for such an awesome experience 💘

I went for a long over due cut & color with Tessa, hoping to come out with a fresh look. What I didn’t expect was all the pampering & meticulous attention to detail. I feel as if she had to have spent half her day with me making sure each cut of the scissors was exactly what it needed to be, the color perfect, & through out the experience she appeared to genuinely enjoy her time with me. Along with my cut & color I received a super relaxing head & hand/arm massage - when I commented that this was a nice surprise she explained that the goal at their salon is to provide a special experience for every client & to make them feel special & she definitely did! I highly recommend this salon & Tessa. Thank you, Tessa!

Amazing place, great atmosphere, and friendly people! Tessa cuts my hair and I'm always feeling like a brand new b walking out 🥰 20/10 recommend!

Maddie is amazing! Very personable and knows her stuff. I had no idea what i wanted but she transformed my hair. I love my cut and color! She's the best!

Do not go here. I booked a blowout and they charged $20 EXTRA for using a curling iron (which they did NOT tell me about before offering to use the curling iron). Never had this experience at any blowout I've ever had.

Brittany was phenomenal! From the moment I sat in her chair, through the consultation, and all the way until I walked out the door, she was professional, courteous and extremely reassuring. Brittany, thank you from the bottom of my heart for your gentle spirit, kindness and knowledge. I found my person, and I couldn't be happier!

Lemongrass was very professional, clean and sanitary. I went in for a simple cut and my stylist was Andria Monjagos who gave me exactly what I wanted as well as a professional opinion on styling. I really enjoyed the atmosphere and the employees were all very personable.

Need a facial? GO SEE MYAH!!! Ms. Myah Denson is an amazing esthetician and left my skin glowing after my exfoliating facial! She examined my skin and knew exactly what would be the best type of products to use for me. She's incredibly professional, knowledgeable about the products, and incredibly sweet to top it all off. Can't wait to come back and see her for my next facial

I drove over 30 mins to get to my appointment and was told that my hair is too long and thick to do today, because my appointment time slot wouldn't be long enough. My stylist said I could make an appointment to come back a different day. She also gave me a quote to get highlights in my hair: $411.50. It's for the best that they weren't able to fit me in, because after that I drove to another salon in Montgomery Plaza and paid $115 to get the best highlights of my life. I've never really had a good experience here anyway. Looks like I won't be coming back ever!

Go see Annika! She listened and asked questions based off my concerns during the consultation. She was knowledgeable about the products and had my hair looking healthy. Thanks for the cut!

Had an urge to chop my hair off at 1pm, as I've done many a times... checked reviews, found this place and scheduled an appt the same day at 330. I'm not picky. The only stylist available was Elizabeth. She was wonderful. She took her time and had alot of pride in her work. She kept checking my hair, and making tweaks here and there until it was exactly to our liking. I love my hair short ^_^ & multiple ladies were complimenting Elizabeth's job well done I will return when I need my next cut. Elizabeth said she just started at the salon 2 months ago but has cut hair for 9 yrs.

Went to Lemongrass for the first time earlier this week to get a facial. I did the 60 minute one & it was amazing. Yes my face felt like it was being scrubbed off at time but isn't that kinda the point? My face is super soft & is looking pretty good. I will total go back again.

I really had a wonderful experience here recently. I never plan ahead on haircuts/color, I typically just try to get into a salon the day that "my hair must change" mood strikes. I was lucky to get in the same afternoon I called (if I hadn't I probably would have cut my own bangs or been found browsing cheap box dyes at target). When I got to Lemongrass I was greeted and asked if I'd like water or tea. It's an Aveda Salon so they have lots of pretty product and it smells so wonderful and essential-oily. Karen was my stylist and she was wonderful. Sweet and professional and funny and honest. She helped me with my color concerns and I left very happy with the highlights! I also did a botanical conditioning treatment which made my hair as soft as my previously over-processed hair can be! Karen gave me hand massages during the treatment and put a towel fresh out of the warmer on my head. Very relaxing! Karen is rad, I really enjoyed her energy. Lemongrass Salon is on the pricier side in my little world, but I think they do a great job. The Salon is very comfortable and pretty, not a bad place to spend an afternoon with a bunch of foils in your head.

I have been to this salon over the years about six times. They can't keep good beauticians or at least the ones that I like. I went several years ago and I kept having the petitions quit or move to another location. Most recently I went to try them again in December and I had a wonderful experience and cut. I recently called and then stopped in and spoke with Sophia who is a scheduler or someone who is on the desk and ask for the person that had given me the cut and she said that she was no longer there even though the person had just started in November. I was extremely disappointed because it's hard to find someone that does a really good short cut to your specifications and this woman was great. So obviously they have something going on there either they don't treat them right or they don't pay them enough or something because they can't seem to keep these people that do an excellent job. When I asked where the woman was they said that she had gone to work at a barbershop! I'd rather get a great cut at a barbershop then spend a bunch of money at a salon but can't seem to keep a good beautician. It also says a lot about how they value their employees and I don't want to go to a place that doesn't value their employees especially in the age of Covid. I gave them two stars for the cut I got in December and I would give them a lot less now. I seem to be more about pushing product and getting people to work there that they obviously don't want to keep.

JC their colorist is pure magic. He's wonderful and can fix even the worst home color. Kayla is a fabulous stylist but best of all they worked as a team. Can't recommend enough.

I've begun visiting here about 9 months ago and love the top notch service. Annika is a professional thru and thru and always makes you feel fabulous. I love the Aveda way of doing things. The only thing lacking is fresh coffee for the early appointments.

It's ok, I received a safe haircut. It wasn't bad but it wasn't the Aveda quality I expect. I am going to have to return and have the trouble areas worked out. Update: This should have been a 3 star review after seeing my hair for a few more hours.

This place is terrible. Not worth 200 dollars for partial highlights that burnt my hair. And so called haircut. Well G did a couple cuts and was done. Don't waste your money

Great Aveda staff, clean and professional. Come hang with Gricelda or Shawn and walk out with awesome hair

Easy online booking. Same day appointment. Stylist, Paige, was sweet. She helped me decide on a new cut plus she had to fix a previous bad haircut. She was very meticulous and after main cut she goes back "several" times...wet hair, dry hair, pre-style and post-style tweaking and touching up to ensure a very sharp cut and style. I appreciate the added time spent making it perfect. I love stylists that are that critical. Very happy with new style and cut was super sharp!!!

The BEST experience I have had in a long time! ADRIANNA was absolutely fantastic and knew her business! She was wonderful to talk to and I felt she really cared about what happened to this head of hair of mine! I will definitely recommend her to my friends! Laura

I tried three times today to call and make a reservation for a hair cut. My calls were NEVER answered. I waited on hold 10, 12 and 15 minutes (by then I was waiting on speaker phone) ImAnd I am a regular customer l! I will happily go somewhere else for a simple hair cut. Go be all pretentious you ridiculous "spa" you have no idea where customer service starts. Learn the basics of customer service!

I went here for the first time yesterday and they were so nice and Brittany did a great job on cleaning up my wonky hair cut! I got a peppermint scalp massage for free and it helped with my headache I had. I will definitely be back and already have my next appointment set!!

I heard good things about lemongrass salon so I decided to give it a shot. I showed the hairstylist ( I believe Karen was her name) 2 pictures of what I wanted. She cut and styled my hair horribly. She used a blow dryer and flat iron with no heat protection. My hair looks like I gave my son a pair of scissors and had him cut away. I usually straighten my hair but can no longer do that because you can see all the uneven cuts everywhere. My sister also came with me and said the front desk and other stylists were at the front talking non stop about customers. I will not be coming back or recommending anyone here. I've already had people ask me where I got my haircut so they won't make the mistake of going to the same place.

Went in there a couple of weeks ago (July 7th) and had the pleasure of having Shawn Q. as my stylist! Can I just say... hero! My hair was pretty tragically broken by repeated bleaching and dying. Shawn wasn't rude about my naughty hair habits, and instead was just super positive about what we could do with my seriously fried locks. I knew I'd be getting a pixie cut and didn't feel 100% confident about it, but he TOTALLY changed my mind. Long story short- these guys & gals know their stuff. The Salon staff is welcoming (super sweet- but actually in a SINCERE way) it's gorgeously kept, clean and tidy. Of course you pay a little more for quality, but with my haircut getting rave reviews from friends, and my husband barely able to keep his hands off me... you can bet I'll be coming back to Lemongrass on Hulen and asking for my hero Shawn Q. Again!

I walked in and was immediately greeted by Jasmine, the front desk girl. She was extremely informative of all products with a kind demeanor. I would give her 10/10 quality on customer service!

Excellent service from the moment I walked in the door. Best haircut ever! I highly recommend Pam at Lemongrass!

From the moment I walked in I felt waited on. I was offered tea or water immediately. Within 5 minutes I was meeting with my stylist, Taylor, and we discussed what I wanted to do. I received a great root touch up, a fantastic trim that made my hair look healthier, the shampoo bowl was amazingly relaxing, and while I was at the shampoo bowl I received an amazing hand message and a wonderful warm face towel (pamper time), and then finished with blow drying, styling and some free products to try in a relationship to my hair to see if I would like to purchase in the future. I was given my next appointment before Christmas and I was super happy about my visit from start to finish. Wow, the whole staff was super accommodating.

nice, contemporary and zen atmosphere! I came by originally for a consultation and decided to get my hair done the same day. I got that ombre/balayage thang for my hair and loving the result. My stylist was pretty good and she explained every step of the way, which was great. I even got a free hand massage here! YAY! Most importantly, the girls here have pretty good hair as well (this is pretty important for me, I would not want Bad Hair to be my stylist!) The salon is a bit pricier than some of the previous good salons I've been to (multiple Paul Mitchell salons in Kansas), but that maybe because that was in Kansas, idk. I got balayage highlights in ombre style and did hair conditioning to help lessen damage from toning and dying (no hair trim/cut/style or anything) and paid ~$200. My hair is maybe 1.5-2 inches pass shoulder length. Overall, pretty awesome place with awesome customer service and my stylist was great! Will be back.

I just moved to the area last year and procrastinated longer than I should have on getting a haircut. Karen did such a great job! I didn't want to lose too much length, she did just the perfect amount that it is still long but looks super healthy. She gave me a scalp massage while shampooing and was very sweet. I normally don't like having awkward small talk with a new hairdresser, but she was awesome! I plan on scheduling a coloring appointment with her soon!

Really cool to move another salon without telling people with year long standing appointments. I organized my day to show up to a closed salon with the offer to drive here. Pass. Really bad customer service considering I made the appointment 10 weeks ago. Also I had a Saturday appointment and the makeup is a mid week appointment mid day. Sorry I have to work to pay my $200+ bill so I'll be going elsewhere.

Great experience, favorite salon to go to. Tayler was really great! Definitely give this place a shot.

I love my cut , so if you want to just go in and get a cut then I suggest this place. You get a nice head massage in the shampoo bowl and it is relaxing. However if your looking to connect with your stylist , this is not the place. I'm a friendly talkative person and this girl had very little personality who did my hair. For as much as I spent , I'm happy with my hair but I probably won't be back to this location. I hope someone from their corporate office reads this. It is all about experience and I know lemongrass really does have a pampering type business model. However , real raw human connection is also liked by consumers. I'm bummed because I love aveda. But If connection is not what you desire , sure go in for a cut.

I went to get a new look and to clean up my last bad cut. Paige took great care of me. She listened to exactly what I wanted and it turned out perfectly. Everyone there is friendly.

Hulen location. I'm giving it two stars because the girl was nice but she did my root touch up twice that day & still was not the correct color. I had asked if I should bring my formula from previous salon but they said no they can match it. The haircut was ok, not much effort was put into it.

First time visited this salon for a hair cut and Adriana did a fantastic job. She clearly asked all my requirements and perfectly did the same . It was a great interaction with her in the hour I spent there. She also suggested for my hair type what kind of shampoo or conditioner to be used . I love using natural products with very less chemical and lemon grass has a whole lot of those natural products . I would definitely visit again and recommend the salon . Thank you Adriana

Gricelda is awesome. She is very friendly and she definitely know what she doing. I love my hair cut!!!!

Christina was able to get me in last minute to color correct/fix my damaged hair from lack of care since LA! it was a beautiful environment with amazing service, not to mention convenient. Christina did exactly what I wanted and listened to all my needs, as well as explained how the products worked.

I just moved here to Fort Worth about two months ago and wanted to find a salon similar to the one I used to go to. I visited this salon this past Friday. Loved the experience. My stylist, Lindsey was very friendly and polite. Took great care in cutting my hair and making sure it was an even length all around. Had a great first experience here and would love to come back again. Thank you Lindsey!