Lenox

Nice products but they seem to be having shipping issues and system problems, so expect delays. Wendy in customer service was particularly apathetic and unhelpful. Disappointing experience. I do not recommend.

From the back parking lot, overlooking the Delaware River, I was checking on three nesting pairs of ospreys: one on the Landreth Channel buoy, the second on the Keystone Range light, and the third on the Bristol Range channel buoy. Each nest has chicks this season. This area was where the Merchant Shipbuilding Corporation's Bristol Yard was located, building vessels for World War One until the early 1920s. Remnants of the old yard are still visible.

Bought a ceramic Christmas Tree with plastic bulbs last year. This year, a handful of those bulbs came loose and some were lost. We spent extra for this item as we were under the false assumption Lenox was a very reputable company. When I brought the matter to their attention in hopes of getting some replacement parts, they said they don't do that and referred me to an arts & crafts store. Extremely poor customer service and I'll be sure to warn friends & family.

Order in the summer if you want ornaments by Christmas or you can be sure they will not arrive in time! Customer service is worthless- they just reiterate your “guarantee for Christmas “ and confirm your order. My personalized order from November wasn’t mailed til after Christmas and my regular order came UPS parcel post (the mailing with no delivery status and can sit for days somewhere) and took 2 weeks to even reach me! The ornaments were cute! Too bad I didn’t want them for New Year’s Day!

The Lenox corporation is terrible. i ordered and paid for an ornament and they cashed the check back in September of 2017. for two months i have been calling them as i receive bills telling me i owe them the money. i have mailed them a copy of my cancelled check and still nothing. now i got a bill telling me that they are sending the bill to a collection agency for a bill that has been paid and check cashed by them. i have called numerous times and still cant get any satisfaction. i called today again and still waiting for a call back from them. my next step i am going to contact my attorney as this is harassment now. their error and i have to wast time contacting them. Never again will i order anything from them STAY AWAY.

They do not deserve even one star. They deserve minus 25 stars. Do NOT ever order from these people! I have ordered and purchased Lenox products many times. But will NEVER again. This past fall I ordered a set of ornaments for Christmas. After I placed my online order, I was informed the ornaments were not available - back ordered to be be delivered in Jan. Christmas ornaments (as a gift!) delivered in Jan! I think not. So I called to cancel. I was told I couldn't cancel because they were already set for shipment. What happened to back ordered?? They lied. They were on back order but they just didn't want to cancel the order. After MUCH hassle, I got the ordered canceled and my credit card credited for the purchase. IN MAY (SEVEN MONTHS LATER!!) I received a bill with no explanation of what the charge for. Just that I owed Lenox. I called and after waiting 26 minutes on hold was told I did not owe anything. Sorry. Now I have gotten another bill in June with threats of collection action for the same amount!! I NEVER opened an account with Lenox. Never authorized any purchase like this and am so disgusted it is impossible to describe. I have talked with a person in credit (after waiting on hold for 15 min) and was told they have lots of people getting bills like this who are upset. I asked for a supervisor and was told there was only one and she wasn't available. I demanded a return call. Still waiting after 3 hours. I just talked with customer service. She told me billing has all sorts of issues and problems and they set up bills because they didn't charge the credit cards? WHAT? I am done. Will never, ever order from Lenox or set foot in one of their stores again. Next step is complaint to the FTC and state attorney general. Completely irresponsible as well as immoral.

Worst customer service EVER!! They have canceled my purchase with a vague excuse. “ We are sorry but your order came up for internal review and was determined ineligible for process. All orders are subject to approval. Lenox reserves the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse. At this time, we are unable to process your order. Sorry, Lenox Reserves the Right, in its Sole Discretion, To refuse or cancel an order for any reason.” In addition the charge for my purchase is still pending on my credit card (which accepted the charge) after 8 days, and Lenox is refusing to cancel the charge. DO NOT DO BUSINESS WITH LENOX! They are a disreputable company.

You can find a few cute gifts here not too expensive. Large store alot of dish and glass sets. If you put your name on the maling email address you will recieve coupons and additional sale items and days. They do not sent a large amount of email