Ada S.
Google
The first two days were absolutely extraordinary, and that deserves to be said.
A kind, gentle young lady at the reception helped us with a doctor’s appointment, and the breakfast staff during those days was attentive, warm, and genuinely professional. For a moment, we truly believed Hotel Leonor understood what hospitality means.
Unfortunately, our very first interaction with the hotel told a completely different story.
When we arrived, excited and happy — our stay was a Christmas gift — we were greeted by a brunette receptionist with glasses who managed, within minutes, to completely destroy the Christmas spirit. Because we didn’t have a credit card, she made us feel awkward, embarrassed, and unexpectedly poor. Instead of welcoming us or helping us, she was defensive, cold, and judgmental, as if she had been placed there to judge guests rather than serve them.
A small reminder seems necessary:
even without a credit card, we were still the guests — and she was still the employee.
As for breakfast, after those wonderful first two days, things declined rapidly. Exactly in Chrismas morning, a different group of young staff members appeared who seemed to believe that empty plates are part of the table décor. We sat 20–25 minutes with empty plates in front of us, unnoticed, until we finally had to call someone over just to have enough space on the table.
Hotel Leonor clearly has potential — we experienced it during those first days. But hospitality should be consistent, and no guest’s experience — especially a Christmas one — should be ruined at the door. And one last thing…Totally understand it was Christmas, but meeting housekeeping in my room at 4 p.m. felt more like a holiday surprise than luxury service 😉.