Erik R.
Yelp
Honestly if I was an owner, I would want to know about a bad experience, and try to rectify the situation. Surprisingly have had owners reach out to me before but we will see!
It was our family's first and likely last time going to Leo's. We were trying it out as we had a party of 9 for my grandmother in laws birthday and it was just a very bad experience. We had a 5 o clock reservation and were seated on time, didn't leave til 7pm.
-parking lot was a sheet of ice
-we were seated and everything seemed to be going well with our waitress, she was responsive and brought bread out but our drinks took 10 minutes to get to us. Somehow they had no apple juice or draft beer, and only powdered lemonade they could give us to make ourselves
-we ordered food and it took 50 minutes to get 5 of the customers starter salads
-my beer bottle of Sam Boston lager was room temperature, definitely not refrigerated
-30 minutes after the salads came out and we were done eating them, all the food came out except my grandmother in laws lobster ravioli, which took an extra 6 minutes so we all started eating while she had to wait
-my wife's chicken piccata was seemingly a Marsala sauce with capers, and her chicken was bad (chunky with a tendon in it)
-my veal saltimbocca had veal that was an inch thick and chewy
-my brother in law got the veal Alberto (pink peppercorn sauce and lobster/shrimp - the shrimp still had the tail shell, was clearly from a package of some sort. There was barely any lobster, and the sauce was only over the veal, so 80% of the pasta was basically boiled to cook and put on the plate plain
-the Margherita pizza had mozzarella cheese cubes all over it that were cold and clearly put on after the pizza was cooked
-the waiter took 10 minutes to get me my card back with the bill that I handed to her right away
-with the big party there is a 20% included gratuity - we were so far done at this point I didn't have time to try and find a manager or talk to the waitress about it. Honestly I would've not tipped if I could have.
-at the end when you try to leave, the valet parks cars behind all the cars in parking spots, so you have to ask them to move a car to get out of the parking lot. I actually had to back out of the lot onto the street
Thanks for reading!