Les Airelles

We came for Cedric’s tea time and were impressed. We are not rich, but we were treated as any other guests. Everyone was very professional and polite, the service was perfect. The hotel is absolutely amazing, they take care of everything.

Not usually one to write reviews but wow this place blew me away. Amazing service. Such generosity from the food, to the activities and everything in between. All the staff was amazing and couldn’t have asked for a more perfect setting. The property is amazing with excellent spa, pool, kids areas, comfortable lobby. Really top notch. Gives other hotels something to strive to.

The room we stayed in was really good. But sadly, the service wasn't. We had issues at dinner and with a planned kids' activity. Only after we complained twice did the manager try to fix things. But this already spoiled some of our plans. Even though the room was great, I'd say think carefully before you choose this place because of the service.

We had tried to visit for tea (while also having a booking for dinner). We were told at the door to not even try going in, to turn around and leave. Extremely rude, it even felt racist. After mentioning our dinner reservation, they asked for multiple proof / evidence of the booking (as we didn’t look the part?) and then reluctantly let us in for tea…. to an empty restaurant room. No apology, terrible service. Do not visit.

A nice hotel, but poorly managed with an unkind, rude manager who invents things to make you pay for things you haven't actually done... honestly, it's not that that amount makes a difference but it's annoying when someone insists and can scold you almost... I don't know how he dares and who he thinks he is... in fact we will never set foot in that hotel again...

I’ve been to all the hotels in the world, the most expensive ones, but my heart will always be in this hotel, everyone from the managers and those who greet you are simply unrealistic fellows, the hotel itself is very beautiful, very tasty, very cozy. There are so many gifts in the rooms, we even persuaded your friends to stay here only now, I wish you to always maintain such a service and your fame will only grow

I'm here to share one of the most unfortunate experiences I've ever had in my life as a traveler and as a tourist that happened at one of Cedric's places.||My daughter, who has always been a fan of Cedric's work, has been trying to book the afternoon tea experience at his new place recently opened in Courchevel and she's been in contact with the hotel from Brazil ever since she learnt we would be in town for our skiing trip.||Even though she saw on his instagram account the telephone number to make the reservation, the hotel's been refusing to take any reservation request attempts from her.||Knowing reservation would be a hard call, we've decided to arrive an hour before tea time today for a better chance to get a table and the hostess who welcomed us forward us to the hotel next door to wait for our table since the hotel where the place is located won't let any of the guests to wait there.||As soon as we got back to check if our table was ready, we've been told by the manager that there was no more room for us to seat. He also wouldn't allow us to talk to the hostess that gave us all the information at the time of our arrival, arguing she was a nobody and that he is actually the boss and "calls all the shots there", literally pushing us out of the place amongst other people in a similar situation.||I don't know if Cedric cares for his reputation or his brand's and his name and many of his followers but that obnoxious manager certainly doesn't. Me and my family have never been so mistreated and humiliated in our lives and we at least wanted to let everyone know.

The epitome of arrogance and pettiness! We’ve been as a family on 29th of December 2023 to have tea by Cedric Grollet. We called before hand to book and we were told no reservations needed and that our children can enjoy the kids club while we have our tea (at this age, our children would have not enjoyed a sophisticated tea time reason why we asked for the kids club/ children room). We arrived as instructed and we were told that the children cannot go to kids club as we don’t have a room with the hotel (which I have mentioned during our reservation call) and that we can only take the tea if we have it for all 4 of us. Horrible experience, arrogant staff, unaligned in terms of customer service and not there to attend their customers needs.