LES HAUTS DE LOIRE

I will give this hotel four stars because I felt it was lacking in some ways. I did get a good nights sleep here and the bed was comfortable! The room was spacious, but dated with signs of wear. The pool looked beautiful though I didn’t use it. The service and staff were lovely. We had just come from a hotel that had beautiful grounds, including green grass, so this location suffered by comparison. The grass was dry in the most areas. The woods were very beautiful and they had a pond with two swans which was nice. Overall, it was a mixed experience, but mostly good.

We stayed here on our way to the Dordogne and on our way back to England. We contacted the hotel directly because we needed a ground floor room as our elderly dog couldn't walk stairs. The lady at reception was super helpful with our booking. When we arrived, immediately someone came to help with our bags. The room was spacious, and we loved the Elemis products in the bathroom. The hotel is very dog friendly, there was a big dog bed in the room and when we enjoyed some sunbathing in the luscious garden, immediately someone came with a big bowl of water for the dog and asked if we wanted a drink too. The Michelin star restaurant doesn't allow dogs, so we had dinner in the Bistro. The food there is excellent, we strongly recommend the snails. When we checked out, the lovely lady at reception said she was looking forward to seeing us the following Sunday. Thank God she did as I thought I had booked the hotel for Saturday (totally my mistake!). On our way back, we stayed in a suite, which was huge! We arrived at lunch time and despite the fact that we didn't have a lunch reservation, and the Bistro was fully booked, the staff went out of their way and brought our lunch to the terrace of our room. |We can't recommend this hotel enough, the grounds are beautiful as are the rooms, and the level of customer service, from all the staff, makes this place really stand out. We loved it so much, we have booked the hotel again this summer, both on our way down and on our way back!

What a charming, gorgeous hotel! My daughters and I stayed here for two nights and I wish we would have stayed longer, to more enjoy the beautiful grounds. We had two lovely, large rooms in the adjacent carriage house. It was a bit warm in mid-May and I asked about the A/C and was told "it will be turned on tomorrow", which it was not, haha. Not a big deal. The breakfast was amazing, maybe the best scrambled eggs I have ever tasted. We ate outside one evening at the more casual restaurant and it was quite good. The servers were a bit harried but it still was a lovely evening. I would definitely return!

We enjoyed a lovely stay here as a stopover, but we could easily have enjoyed a longer stay to take advantage of the beautiful countryside and the many walking/biking trails in the surrounding forest. The hotel grounds are lovely, with a large garden area with plenty of places to sit and relax, and the pond includes two lovely swans who were happy to show off their grace to us. There are many old trees and beautiful flowers everywhere. We look forward to another visit here soon.

We loved this hotel! The location was perfect and the grounds were wonderful to walk around. The staff was exceptionally friendly and helpful. Everything was clean and comfortable. Even the small touch of fresh roses in the room was lovely. And the breakfast was wonderful! We would definitely come back.

Our bucket-list vacation to the Loire valley was even more special with our stay at Les Hauts De Loire. My husband and I stayed in a Prestige Suite in the carriage house. The room was extremely comfortable, luxurious, and large, with a seating area, desk, and a wonderful balcony large enough for a table and two chairs. We spent every evening on our balcony enjoying the picturesque views of the French countryside along with a glass of fabulous French wine. Our bathroom was huge with separate tub, shower, and toilet areas as well as a double sink vanity and heated towel rack. Our room and the hotel were immaculately clean. All hotel staff were friendly and welcoming and very accommodating to any of our requests. The hotel’s grounds are lovely, quiet, and peaceful with many paths through the woods to explore on foot or on a bike, which we quite enjoyed. The breakfast buffet was excellent with an abundance of delectable food items. We enjoyed our daily breakfast in beautiful rooms with flower arrangements, lovely place settings and views of the grounds. The hotel was the perfect location for visiting the amazing châteaux, gardens, and wineries in the eastern Loire valley. It was wonderful to relax in this serene hotel at the end of each sightseeing day. My only suggestion would be for the hotel to get better bikes and house them inside, so they are not so rough to ride. Other than that, our entire stay was absolute perfection, and I would highly recommend this hotel.

Our room and room service perfect, the place extremely beautiful, the restaurant and food was amazing, BUT, the Madame from Saturday 24/05/25 in the lobby was extremely un agreeable. First she told us by email wrong the hour for our wine tasting reservation, did nothing to help us or make it better, we arrived, she was on the phone chill making us wait like 15min for her to finish, gave to another couple a drink of welcome and not to us, and was super rude when we asked if we could have 15mins more to arrive to our dinner reservation. Honestly, she doesn’t like her job.

I was there at the beginning of May. The weather was warm but the room was warmer! No air conditioning and it was uncomfortable. The air conditioning was installed but they don’t turn it on till June. Around £600 for the night, including dinner. At these prices you would have thought that they could splash out on a few Kw/Hrs of electricity. I’ve been staying at Relais et Chateaux hotels for over 40 years and am disappointed to see their service fall so much.

I've stayed at many Relais & Chateau (R&C), three in the past two weeks. This is my first ever complaint. It concerns Les Hauts de Loire in Onzain, France. The site is advertised as having air conditioning and a Michelin two star restaurant. Still today their web site claims both. One area on your R&C site does say one star. We booked 5 nights in a suite, about 800€ a night. We get there and, as I have asthma, I need an air conditioner. We could not get it to work. We went to the lobby and were informed that air conditioning is not needed or available and is turned off. Turned off and unavailable, yes, not needed, no. It makes no sense. It costs nothing to leave it available; if no one needs it, they won't turn it on. But if it is needed, it is not available. But it was advertised as available. We were met with a shrug. Obviously it was a cost saving move. Not available--it won't be used. Room value to me was less than half of what was charged. Ridiculous price. And false advertising. I later expressed my concern to Eric, the manager, who stopped by our table and asked how our stay was. Another shrug. It's not available. A heel turn and he was gone. The room air was stifling and there was no air exchange. Windows had no screens against insects and were not opened. We sweated all night. Each night. Management did not care, did not sympathize, did not resolve the issue, and did not compensate or even acknowledge it to be an issue. As for the room, furniture is dated, blue rug throughout tacky. It was not up to R&C standards. As for the two star Michelin restaurant, it's been downgraded to one star and the website stills advertises two. Appointments are incredibly dated. Affinage on the cheese cart was not great, served a couple not yet ripe fromages. Continuing, the wine list shames Michelin. The first three wines I ordered were "out of stock." Two days later, they were still listed as available, yet still out of stock. In an era of computers and photocopiers, it is completely inexcusable that a wine list is not maintained accurately, especially when such a list is a draw to a restaurant. It's a fake wine list. Michelin should check the cellar, not trust the restaurant. The "wide selection of [actually available] excellent wines" is shameful for a Michelin restaurant. My opinion, after eating at multiple two and three star restaurants in just the past two weeks, is that this Les Hauts de Loire restaurant deserves none. The one bright spot of our stay was the bistro. Service was warm and gracious, food good quality. We really enjoyed the cuisine and the staff, felt like family, incredibly gracious. We did not receive any hotel request for a rating, and I'm not surprised. Other R&C hotels often ask after departure for a rating. This one does not. No surprise there. Why ask for a beating?

Outstanding! Charming and delicious, with friendly staff and lovely ambiance. Chef Remy is not only an outstanding chef but a great personality. I highly recommend this hotel and restaurant--- there's a reason he has 2 Michelin stars. It's not pretentious at all, but warm and friendly, and the food... oh the food! Magnificent. The bread and pastries are out of this world. And the prices are on par with other nice restaurants in the area, so we felt it was a good value. We stayed onsite for 4 days while touring the Loire Valley and found the best food here. Highly recommend it.

4 1/2 stars. We had two meals here. The service is impeccable and warm. The food is delicious. Our favorites were the poached filet of beef, served wrapped in cheese and spinach and a sea fish special preparation with a potato and leek emulsion, fabulous! The only draw back was the price value. All entrees (appetizers) were €30 or more, so we went with the salad €15. This was wonderfully fresh, with items from the on site garden! The grounds and patio are nice and overlook a pond with swans, surrounded by roses. Lovely!