Les Jardins du Faubourg Hotel & Spa Shiseido

Guillaume Collin is a true professional who swiftly resolved a reservation mishap when we arrived late in Paris due to airport delays. Despite our concerns about being marked a no-show, Guillaume and the staff went above and beyond—not only saving our booking but also upgrading our rooms for the entire week. Hospitality like this is rare in Paris.||Apart from how elegantly this situation was handled, I must also say that the amenities/spa is also a real treat too. This is a gem that you must try.

In my view the times of Parisian "Palaces" (i.e. the traditional high end luxury hotels such as Ritz, Meurice or Plaza Athénée) are more or less gone. They have become very expensive without providing a commensurate customer experience and no longer attract distinguished guests in the proportions they used to in the past. Fortunately, there are alternatives: in January 2025, we spent one night at Les Jardins du Faubourg and was impressed in many ways: the room was beautifully designed and fitted with high-quality materials. Staff was polite and helpful all the way. I briefly spoke to the cleaning lady and felt that she was respected in her job, which is not always the case in Parisian hotels, but so important in my view. The spa area and indoor pool are impressive. The gym is small, but neat and clean. While discovering the facilities at arrival we briefly bumped into the cook and he made a good impression too. Breakfast on the next day was a great experience as well, I got a tasty avocado toast and we met the deputy director who was helpful and professional and we encouraged him to keep developing the hotel culture we were experiencing.

We had a fantastic stay at this hotel! The staff were incredibly friendly and helpful, going above and beyond to make our visit special. The room was beautiful, the food was excellent, and they even surprised us with a complimentary bottle of wine for my wife’s birthday—a thoughtful touch we really appreciated. The location is perfect, making it easy to explore. Highly recommend and would definitely stay again!

Avoid staying at this hotel. The general manager, who greeted us at reception, was shockingly rude and unprofessional. I've never encountered such disrespectful behavior from a manager. She seriously needs a reality check..

This is a lovely small boutique hotel that is well located in Paris. We stayed for 5 nights during the Olympics and while the cost was very high and would never pay this at any other time, it was a great stay. As this is a small hotel and the rooms are variable, we had some significant issues with 2 of the rooms (location and lock issue and bathroom flooding). The management was quick to rectify and throughout the stay were interested in our satisfaction and very friendly and it felt very homey and welcoming. The location is great for shopping and strolling and lot of options for cafes and restaurants nearby. Breakfast was great and service also lovely. Beds were comfy and aircon fantastic for a hot July holiday.

The staff were so unprofessional, it was completely unacceptable for a five star hotel. We were given misleading information about prices and asked to pay our bill twice. We were also asked for a €800 deposit after we had already paid for the room too, which was not mentioned previously. It was my birthday, which I informed the hotel of prior to our arrival and my mother had emailed with notice asking if it would be possible to arrange a flower delivery to the hotel. Her email remains unanswered and the hotel did not arrange anything for the special occasion, which in my opinion does not align with a five star service. When checking in, Antoine the staff member on reception told us breakfast was included in the price. When we double checked, we were told this was not the case. Was this going to be an issue when we would be asked to pay the bill upon checking out? Read other reviews and make your mind up. During checkout the same staff member who checked us in, forgot we had already paid, even though he took the payment and deposit and the receipt was in front of him. How is this acceptable for a five star hotel? The room was nice, however the carpets were stained and there was dust in places. I am beyond disappointed and I feel like I have looked forward to this trip for a while and the service is seriously appalling considering the price and star rating

Guillame is an excellent hotel manager who swiftly resolves any issues you may have. He is a gem to the hotel.

The location of the hotel is excellent, close to international brands, as are the rooms. The staff are friendly, especially the employee Celia. She spoke Arabic and helped us and explained things to us. The employee, Geo, was very friendly with the hotel guests. I recommend him and will visit him again.

A session with Nadia at the spa is truly magical and is worth the trip to Paris in and of itself. Nadia is the bodyworker that massage therapists see on their day off. Nadia's hands listen to the body's inner fabrics, its rhythm, resonance, and elasticity. She then rebalances its synergy and regenerates its life pulse. Nadia gifts you her heart through her hands to not just revitalize the body with boundless locomotion, interoception, and kinetic energy, but her sessions elevate you to a celestial level of being. "Nadia, you are an angel," I beamed. "I know." She radiated with laughter. She really loves what she does and goes above and beyond to ensure that you have a wonderful experience.

My Fiancé and I spent an amazing week in Paris visiting friends and were recommended to stay at this incredible hotel. The staff was amazingly helpful and the ambiance was perfect for the magical week we had. Every day started off amazing with breakfast in a serene garden setting. The rooms were perfect and loved the design of the hotel. The spa and underground pool with Saunas was our daily treat as we would unwind from busy days out and about. The hotel is in a great location close to everything and the staff always helped us get recommendations and transportation. This hotel is first class and run by people who care about their guests and experience. We have already planned our next trip to Paris and will not consider staying anywhere else.

We spent 3 wonderful nights here. Everything you could possibly imagine was incredibly perfect. The first thing you notice when walking is the calming scent and indoor/outdoor feel with the courtyard. It is like a sanctuary in the city. We booked a suite and a standard room for our party of 4, both rooms had plenty of space, mini bar, nespresso machine and both bathrooms generous and spacious in a very Parisian way. The location is absolutely one of the best in Paris, in the heart of the Faubourg, 1 block from Hermès and everything was absolutely impeccable. I am obsessed with the toiletries, and decor (Art is everywhere). The scent matched well the ambience of the room as well as the hotel. Breakfast and service was extremely good and I have been impressed by the little details. Thank-you Carl and all the staff for this wonderful stay. We will be back!

We recently stayed at Les Jardins du Faubourg in the 8th and truly loved the hotel and wonderful staff. We typically stay while in Paris in St Germaine, but were recommended by a friend to stay here...which was a much better experience for us than our previous St Germain hotel. The location is ideally situated and equidistant to many areas in Paris. It is an easy walk to the Louvre and has many fine luxury brand shops and nice cafe's nearby. What we really loved was the attentive and personable staff...Led by the GM, Jennifer and her wonderful concierge team, along with the dedicated and detail oriented front desk staff. The rooms are elegant with many amenities, but warmly inviting. They have extremely comfortable beds and fine linens and towels which are changed daily. We loved the quality of the luxurious towels and plush cotton robes that made it feel like a high-end "spa" experience. This makes sense given The Shiseido Spa is also located in the hotel. I enjoyed a terrific massage and relaxed in their indoor pool Les "Jardin" restaurant is a beautiful indoor and outdoor atrium that serves great food for lunch and dinner as well as many delicious breakfast options. The hotel area is quiet and not overly "touristy" when compared to St Germaine... and we enjoyed neighborhood walks after dinner. You can tell how well this hotel is managed given the attention to detail and focus on the "best" customer experience. We highly recommend this property!