zunaid A.
Google
Lovely stay, spoilt by a unhelpful receptionist.
We stayed for 4 nights in 2 rooms, junior suite and a twin room for our teenagers. Overall we had a lovely stay, rooms cosy, clean, well serviced by housekeeping and well appointed. Lovely breakfast with excellent service from all the staff at breakfast.
Unfortunately our departure left a sour taste. On our last day when requesting a late checkout the senior female receptionist was quite curt in telling us the best she could offer was 1pm. So we checked out at 12.30 and went out for a few hours, having left our luggage at the hotel. On our return to collect our luggage and use the bathrooms before our departure, I asked the same receptionist if there was a quiet space we could use to pray before leaving for the airport, she quickly without any hesitation said all the rooms were occupied, the meeting rooms were full, the ballroom etc all occupied. It is off season and the hotel seemed very quiet to me. In all our years of travelling we have asked for space for prayer in many hotels, museums, restaurants, airports, train stations etc, and never been dismissed in such a manner.
The other young man in reception was helpful throughout our stay.
It's funny how a small action can taint the memory of a otherwise excellent stay.