Jennifer W.
Google
This past weekend, we chose to visit this popular Vietnamese spot for a special occasion. Upon arrival, we were greeted warmly by an employee to whom we requested to seat us somewhere quiet with less traffic, since a member of the party has anxiety in crowded spaces. He gave us the option to look around and choose a spot that we'd like for that reason, and this later became our biggest issue.
After we sat down at the table toward the back, we were approached by another employee and then another to verify whether we actually wanted to sit there or if someone coerced us to do so, which was strange. We had to repeat ourselves that we were happy with the table that we chose. Regardless, everything escalated as the same female server came and rudely asked us to move to a different, and "better table" for whatever reason she was trying to explain to us. It was so unprofessional and uncomfortable for us to deal with her confrontation.
Obviously, we were ready to walk out, but another server got the manager involved, who listened and reassured us that we wouldn't be bothered anymore. The server who did take care of our table was great. He provided excellent service, was attentive and apologized for the experience that we had. We considered not tipping for the way we were treated at first, but at the end it did not feel fair to the server, so we still left a good tip on our tab.
Overall, the foods were decent and had generous portions, the restaurant's vibe was cool, but our experience was completely ruined by that one server who kept trying to move us. As a matter of fact, my daughter got severely anxious after her confrontation, and told me the said server was huffing and puffing every time she walked by us after the manager handled the situation. It was outrageous.
NOT RECOMMENDED if you want a nice family time. Put your hard-earned money somewhere else where they could actually get their staff under control and trained to provide good professional service to paying customers.