R. R.
Google
What’s going wrong here?
Despite many bad reviews about the service and the kitchen, we were curious about this beautiful location. The place and the setting are incomparably beautiful and promise a lovely and enjoyable evening.
The reception was a bit rough and no one really had time to welcome the guests. Okay, that can happen. We got a nice table and made ourselves comfortable. We would have liked to enjoy an aperitif, but no one came to ask us about it.
The restaurant was quite full and there was little staff. It seems that management here is optimizing costs at the expense of the staff and the customers. Let's see.
The service was good and we were able to order after a while. The starter was good and arrived after about 30 minutes. But then came the long wait. We had to ask three times if our main course would come. The waiter did a good job, but he just couldn't get the food and was overwhelmed with the many tables. 90 minutes after the starter, the main course finally arrived. Stressed and somewhat carelessly presented, it was served to us. He apologized and said there was a mix-up and we were the victims.
Paying was just as frustrating. After four attempts to pay, I finally went directly to the kitchen and paid the bill there. What a disappointment for such a location. Shame, shame, shame.
I do not blame the waiter for this very poor performance. But in such an expensive restaurant, it cannot be that you only receive the main course two hours after arriving. That you can't pay the bill. Management is doing a poor job here. The kitchen seemed overwhelmed and there was also not enough service staff on site. Who is in charge here and why don't they hire enough people? The very high prices should justify good service.
Well, we won't be coming here again. There are so many other good and service-oriented restaurants in the area.