Tasia B.
Yelp
Ruined my 30th birthday. Embarrassing, dismissive, and careless.
I chose this restaurant to celebrate my 30th birthday, noted it on the reservation, and personally told both the host and our server when we arrived. Somehow, that information vanished into thin air.
We were seated at a completely bare table while multiple tables around us had "Happy Birthday" and "Happy Anniversary" cards waiting for them. It was impossible not to notice. After pointing this out to our server and politely asking if we could also receive a birthday card, we were told, "Of course!"
It never came.
What did come instead was watching a couple seated after us receive the full treatment--acknowledgment, attention, and a birthday dessert--while my milestone birthday was completely ignored. No card. No dessert. No acknowledgment. Nothing.
To make matters worse, we were incorrectly charged for an extra bottle of wine we never received. We were never shown an empty bottle, never told a new one was opened, and for all we know, we still had wine left. By this point, the experience had become so upsetting that we just wanted to leave rather than argue further on what was supposed to be a celebratory night.
I did attempt to address these concerns with a manager. Unfortunately, that conversation was just as disappointing. He was dismissive, did not listen to what I was actually upset about, quietly removed the wine charge, and then went about his night. There was no apology, no acknowledgment of the inconsistent treatment, and no effort to understand why this experience was so upsetting.
This wasn't just an "oversight"--it was careless, inconsistent service from start to finish, capped off by management that clearly did not care. If you're going to make a show of celebrating guests, do it equally--or don't do it at all.
I'll never get my 30th birthday dinner back, but I can make sure others know what to expect.