Level 5

Spectacular place! From the food to the view, to the atmosphere, to the service. The combination of flavors was a stupendous mix a flavors, you get elegant with a hint of comfort New Mexican food. I had the 14oz Ramon Perez Ranch Beef New York Strip cooked to perfection, everything was chef’s kiss! The food came out quickly granted I stopped by on a busy Saturday night. The service was excellent, the view of the Sandia mountains before sunset was astonishing, the view later in the evening was just as breathtaking! The dessert was not only delicious and beautiful to look at, the combination of flavors from the prickly pear sorbet to the lime sponge cake, to the Italian meringue, you get sweet, fruity, with a hint of tart and more sweetness from the vanilla ice cream, yet not overwhelmingly sweet, Just wow! Everything was perfect and I will be back.

Level 5 Rooftop Restaurant at Hotel Chaco has really elevated its cuisine and service. It has become one of our favorite goto restaurants and never disappoints in offering a mesmerizing dining experience that celebrates locally sourced ingredients with exquisite presentation. Inside and outside seating offer stunning panoramic views of the Sandia Mountains and Albuquerque's skyline which set the perfect backdrop for a memorable meal--or even a well-crafted cocktail and an appetizer--anytime of the year! If I could give more than 5 stars I would! It's that good! Chef Sean Sinclair has brought to LEVEL 5 his decades of culinary experience, his passion for unique twists on local foods and his artistry of food presentation. The menu is seasonal and pays delightful homage to local and regional ingredients. Each dish is crafted with creativity and care, from the delicious and fresh Cherry Tomato Bruschetta appetizer (featuring vibrant and flavorful marinated cherry tomatoes, burrata cheese, chile oil, salsa verde and sherry gastrique atop daily house-made focaccia) and the Sugar Snap Pea Caesar (probably one of the best salads we've ever eaten snd not to be missed) to the succulent Zia Agriculture Beef served with a chile relleno, ancho demi-glace, potato puree, red chile butter, and calabacitas. Other dishes we have tried and highly recommend are the Grilled Half Chicken & Hominy, the Pan-Roasted Trout and the Calabacitas Ravioli. Capping off any of these amazing dishes are the homemade desserts. Our absolute favorite is the Pistachio Tres Leches. A must try dessert! Not only is the food delicious, but the artistry in presentation is truly outstanding. Each plate could easily be mistaken for a work of art, captivating both the eye and the palate. The attentive staff complements the wonderful cuisine with impeccable service, ensuring every guest feels valued and well taken care of. Whether you're celebrating a special occasion or simply indulging in a night out, LEVEL 5 Rooftop Restaurant at Hotel Chaco is a culinary gem that delights the senses, making it a must-visit for food lovers. ~Paige

I recently dined at Level 5 restaurant in Albuquerque, and it was an exceptional experience from start to finish. The evening began with a stunning view of the city skyline at dusk, with the moon rising over the mountains—a perfect backdrop for a memorable meal. Our server, EJ, was absolutely magnificent. He was attentive, friendly, and went above and beyond to ensure we had a great dining experience. EJ’s recommendations were spot-on, and his warm demeanor made us feel right at home. The food was nothing short of spectacular! For the main course, I had a perfectly cooked piece of halibut. We also had the Matanza, served with tender collard greens and chunks of pear, which added a lovely sweetness to the savory dish. The crispy pork crackling on top was a fantastic touch, adding texture and flavor. Another dish was the succulent piece of chicken, garnished with microgreens and crispy tortilla strips, resting on a bed of mushrooms and a rich, flavorful sauce. The presentation was impeccable, and the flavors were well-balanced and inventive. The tres leches cake was absolutely magnificent! To complement the meal, I enjoyed a refreshing cocktail, beautifully garnished with a dried citrus slice, fresh mint, and a cherry. The drink was a perfect balance of sweet and tart, making it a great pairing for the savory dishes. The ambiance at Level 5 was warm and inviting, with wooden tables and a modern yet cozy setup. The attention to detail in both the food and service was evident throughout the evening. Thanks to EJ and the team at Level 5, this was a dining experience I won’t soon forget. I highly recommend this rooftop gem in Albuquerque for anyone looking for a special night out!

Food was absolutely wonderful!!! We got a multitude of things from the small plates and the entrees sections and split them between the two of us. Servers were very attentive and helped answer any questions we had. The view was an amazing bonus! We got to see the beautiful mountains at sunset.

This was a cool place however the food was very overpriced for what it was. We got the macaw cocktails which were very pretty but not very strong and could do with some fresh citrus. The appetizer we got the liver plate which was essentially canned liver, gelatin, and mustard for $17 is crazy work. Entrées were the halibut and the pheasant pasta, both were very salty, a small amount of food. The halibut served with maybe two small Yukon potatoes. Could have done a better job explaining the menu and providing recommendations. The way to get our order taken was around 30 to 45 minutes and we were not checked on throughout the night. Overall, this experience was not something we would recommend.

Service was awesome, the waiter was extremely attentive to our needs. I branched out and tried an entree I didn’t like and was given a full refund for the entree without asking. If you’re looking for upscale New Mexican tastes, this is the place for you!

We dined in for my birthday and everything was perfect. We shared 5 dishes from the entrees and all of the food was amazing. Chef Sean has pulled out all the stops with the menu and everything is delicious. The service staff was amazing as well. Highly recommend for a wonderful night out!

This review isn’t about the food or the drinks or the decor, it’s about OUTSTANDING service. I am staying in the hotel and came upstairs for a nightcap. Two men sat near me and began a conversation that made me uncomfortable, but - - EJ and all the other staff were SO responsive and helpful and supportive!!! I cannot stress enough how wonderful it felt to have the staff *immediately* react by remaking my drink, moving me to a new table, checking in on me frequently, and escorting those gentlemen out in a way that was so smooth I didn’t even notice it happening until it was over. Creepy guys are everywhere but great service isn’t. Five stars to the staff here.

Mercedes was our fabulous server. we went to Level5 for drinks and a sunset and we were not disappointed ! The Sandias Mountains livwd up to their name. We will return! HT

Had a fantastic meal and great service for the past few visits at level 5! Our server Ej was lovely and offered great recommendation! the view of the city is also unbeatable!

Not a budget experience but the rooftop view is phenomenal! Love the heaters and fireplaces throughout. The staff is very thoughtful the restaurant doesn't open till 5pm fyi. We just had drinks and enjoyed magical views.

Beautiful setting. Fire pits, lovely view of the city. Servers were friendly but service was lacking. We ordered an appetizer (Burrata) and two cocktails. We received our appetizer within minutes. We watched while our cocktails were placed on the bar - where they sat for over 20 minutes. Appetizers and water - just - don't - cut it. After we finished our appetizer, I walked over to the bar to retrieve our drinks. *Very disappointing for a restaurant of this caliber.

I came here solo for brunch in a Sunday in September (2024), and apparently they just opened for brunch. I was the only one sitting on the outside roof area for a while, and I really enjoyed that (all of Albuquerque didn't know they have brunch yet, I guess!). My server was new & totally attentive & upfront about what she did and didn't know (which I loved the honesty). She had a great personality and I really enjoyed her. My avocado toast was okay- the bread was super thick & a little harder/dryer than I like for my avocado toast, but not the worst. I would order it again, and it got the job done for my mimosa flight that got me feeling reeaaal nice after a few sips. I would definitely return again for brunch, as I loved the mimosas with a view! Highly recommend!

Level 5 is located on the rooftop of the beautiful Hotel Chaco. I loved the decor of the hotel that I took a look around before heading upstairs to the restaurant. Once on upstairs there is an option to dine inside or out but you definitely want to sit outside for the views. I went on a perfect night; it wasn't windy and the temperature was perfect. Unfortunately I had to ask for service after waiting for 15-20 minutes. The manager apologized and stated that he had new staff and offered me an appetizer on the house. After that the service was perfect! I ordered the wings, potatoes and a drink. The food was delicious.

Amazing food, amazing service. Very unique offering, tried the special skirt steak and it was 10/10. They have rooftop and indoor seating, ambiance was quiet and lively. I will say they added an 22.5% auto gratitude, so just keep that in mind!

Gorgeous views of the sunset with fire pits for warmth on chilly evenings. A great wine list with reasonable prices especially for wines by the glass. The bison slider and mushroom bruschetta were delicious!!!

I was in town for a work trip and found Level 5 Rooftop and it did NOT disappoint. It is located inside Hotel Chaco which is a beautiful hotel and really give me resort vibes. Sat at the bar and I do want to brag about Josh. He was AMAZING!!!! Josh was so helpful and patient. He was very kind and just AMAZING!! The other bartender Jimmy was supportive and funny. Noah, the receptionist at the hotel was EVERYTHING and more. He was charming and I felt the warmth with him and Sam. Okay.. the food was pretty good. The Lobster Bao Bun was CHEF'S KISS. AMAZING. It is 2 deconstructed buns that you put together and just perfection. Fried Artichoke Hearts was plentiful and crispy and yummy. However... the Buffalo Short Rib Egg Rolls was NOT for ME. It was a huge egg rolls, very plentiful and it came with garlic noodles. It was a concept but I did not like the sauce. It was bitter and I did not like that. Something threw me off. The view of Albuquerque was just so pretty. It is a pretty location. You are overseeing the city lights. They have fire pits. An amazing outdoor seating area. This is a great place to be. And I can only imagine during the summer time h ow perfect that would be to just hang out.

I've always heard about Level 5 and finally had time to check the place out. I love that it's a great place in Old Town (on the rooftop of Hotel Chaco) that gives you a a great view of all of ABQ! On top of that, they also serve sort of what you'd call fancy food...the price range that isn't normally what locals would expect to pay when dining out locally. That said, the food was great and the cocktails were strong. It's the experience I probably wouldn't get to do as often but I did enjoy the meal. That said, minus one star as I think service could be a little better/more refined to reflect their price point. And...the place is small...so if you don't have a reservation, there's a high chance you won't get a table there!

Amazing views on this gorgeous rooftop with a perfect view of the mountains and the city! We only stopped for drinks and I ordered the botanist and my partner got the sundagger. They were definitely way over priced, but you're paying for the experience I guess. They also changed the botanist, it didn't use to be this color but it tasted good. The food menu prices are definitely much higher than before and I'm sure it's effecting their clientele. The new chef looks fun, hoping to spend a special day there this year. Definitely not a casual place to go.

We came for valentines day. The food here was fantastic! We discovered this place because we follow the famous chef that cooks here now on social media and we noticed this is his new restaurant. The lobster linguini was Devine. It was creamy, delicious, not too thick or watery, we loved it. I would say it was a tie for our favorite dishes between this and the goat cheese crusted chile relleno. The streak on the surf and turf was so soft and flavorful, it melted in your mouth, the prawn; we wish there was more than one and it was peeled but it's okay because the steak was so good it made up for that. The sandía sunset drink was really good, we had 4. I loved the bacon risotto, it left me wanting to scrape the plate. The potato medallions were also really good. I dipped them in some of the sauce that was left over from the surf and turf. Soooo good. Chef Marc quinones was actually on Hell's Kitchen with Gordon Ramsay, made it to top 3, this man has even cooked for presidents, on Google you can find pictures of him with president Biden. I'm surprised level 5 doesn't try to advertise that. He's the only world renowned chef in our little city of Albuquerque. Maybe more people would come, they seemed pretty slow for it being a holiday. Also little tip in case the owner reads this: please make the heat lamps outside not so tall. We really wanted to sit outside but the heat lamps were so tall that the heat wasn't coming down to the table much, so we just sat inside and missed some of the awesome views we could have enjoyed on the rooftop.

UPDATE: I returned this past Saturday for brunch. Had one of Josh's specialty drinks and their Pork and Beans. I sure love beans. And this meal was flavorful and I thoroughly enjoyed it. Cleaned my plate. I touting would get the same meal when I returned but it was a different time of the day. But hey it's good to be adventurous and try new things. Where do I begin...it's not often where I rave this much about a location. This by far exceeded my expectations, not that I had any of course. I had gone to a networking event that didn't happen in their sister hotel at the Qbar...that will be a different review. I went to explore the hotel, beautiful people and decor. The counter staff were awesome! "Go to the 5th level, take a took at the views, maybe get a bite to eat" The top level (LVL 5) had an amazing view all around the city. Plenty of outdoor seating and some down below. This must be fantastic in warmer months. I sat at the bar, ordered an espresso martini (you'll notice I order these whenever available) I asked (Josh) for a suggestion between the calabacitas and the Caesar salad. He suggested if I was a little hungry the salad would be the better option. It was huge! Picture worthy for certain. The presentation and the flavors were outstanding. Charred romaine, I never thought of that. That salad was 110% fabulous, I cleared that entire plate!!! Everyone was so personable, service was phenomenal. "Would you like dessert?" They provided recommendations but I went with crème brûlée. It was horchata flavored (it reminded me of natillas) I promise you, there are not enough wonderful words to describe everything I thoroughly enjoyed eating this evening. Josh and Jimmy brought out the Executive Chef to speak with me. That's never happened...ever! I was sure to compliment him on his outstanding skills in everything I had. He handed me his business card and welcomed me to return anytime. I can tell you with 100% certainly, that I will return and likely order the exact same thing, oh and that special drink that Josh made topped with red wine. Thank you to everyone who took the time to make this evening one of the best I've had in a very long time.

Really unhappy today about level five restaurant. I made reservations weeks ago for Christmas Eve dinner. There was no mention of a special menu. I am a vegetarian so we wanted to order the tamales that are on the regular menu today. Two hours before our reservation someone called to confirm our reservation and I asked to make sure they have the tamales. They told me that no, they have a special Christmas Eve menu. There is only one vegetarian option on the menu which is a mushroom stew and for that they are charging $145, the same as if you wanted an entire suckling pig or if you wanted a piece of Wagyu beef. Ridiculous. So we canceled. Next time price your menu appropriately and get someone with manners to call to confirm reservations not the unfortunate jerk that I had to talk to.

Elevated Experience! Amazing attention to detail, everything was Delicious! Service and Ambience was top notch!

If this review was only based on my experience before entering the restaurant, and while dining, this review would get five stars. For sure. But unfortunately, the experience post visit has been filled with frustration and lack of communication from the restaurant manager. I made a reservation For three while I was visiting Albuquerque for a work trip. The food and drinks were good. In order to get reimbursed for my meal from work I need a receipt. I misplaced my receipt. Yes, that was on me. But for a restaurant that claims to be posh and exclusive, their lack of customer service was extremely disappointing. I called multiple times, left multiple messages, and no manager would send me a picture of my receipt. I just asked for them to simply text me a picture, but they refused to do so. I will never visit this establishment again, and I would urge others traveling on business to do the same.

I'm staying at the hotel and I've been two nights in a row. The service was beyond slow. The second night I joined friends on the outdoor rooftop and after thirty minutes with no server stopping by I went to the bar to get a drink. The bartender asked if I was sitting outside I said yes and he told me to get a drink from the server. The manager came and told me that we needed to be sat by the hostess to receive service. I explained we joined friends that have a server but no one has stopped by. The manager brought the server out and myself and a few others ordered food/drink. The food and drink took forever but when we finished we asked for another drink which we were denied. The bar manager came over and said the table had reached the maximum amount of drinks for the table. We had eight people and eight drinks. We closed out and moved to the bar when seats became open. We had a group of new friends join us and some left as we have a large group in town for a wedding. The bar manager denied us service because our table had reached our max. The two friends that joined us that were also denied hadn't had one drink all day long they were late meeting us because they were putting their kid to bed. Myself and my wife only had the one drink and none during the day. I've never been mistreated like this before in my life it was so disrespectful. The employees and management of this place have some kind of pedestal which I don't understand. I know the previous chef was semi famous was on food network and nbc but he has since left. I guess they've now decided their service and products don't matter. Please don't dine here.

This is the place to go to have great drinks with a terrific view. Level 5 Rooftop restaurant and bar is located on the roof of Hotel ChoCo. The moment you step of the elevator you are welcomed by a nice host. There is indoor and outdoor seating. Either place is perfect as the indoor has walls of glass. The background here is the mountains which is the perfect backdrop for pictures. They have tables, chairs, lounges, and heaters. I highly recommend this place. Also it is a 20 minute walk from Old Town Albuquerque.

Hotel Chaco is a beautiful boutique hotel, and Level 5 matches the energy with a breathtaking view, well-appointed space, and a personable, creative Chef! We were lucky enough to meet Chef Marc Quinones as he walked around the early birds checking out the Balloon Fiesta ascension this morning! We typically split food, and today we went with the Buffalo short ribs and a side of grits. The Buffalo short ribs were seriously some of the best meat I've ever put in my mouth! So tender, juicy, and flavorful... I literally licked the gravy from every surface! The grits were a larger, course ground from South Carolina and were perfectly seasoned for this southern girl. I'd LOVE to see some green chili cheese grits on this menu - I'm so intrigued I may have to go home and figure that out! Call out to all the staff - Albuquerque seriously has some do the best service we've encountered on our travels, and Level 5 brought a super friendly and accommodating vibe. Side tip: ask for seating next to a heater if you brave this beautiful location for balloon watching!

Stunning views and good drinks. This is the perfect place for after hour drinks. The drinks are made perfectly. The waitstaff is friendly and responsive. If you're in Albuquerque looking for a place relax, this is it.

Beautiful restaurant on top of the Hotel Chaco. The view of the city is uncompromising. Staff were very polite and friendly. Food was okay; I feel like the ham dish I got could have been tastier, considering the prices and atmosphere. But my husband says his fish was very good.

Level 5 in Albuquerque is a great spot, especially if you're looking for amazing views! Located on the rooftop of Hotel Chaco, it offers a stunning panoramic view of the city and Sandia Mountains. The best time to be here is definitely around sunset--watching the colors change across the sky while sipping a cocktail is just perfect. The food is good, though it can be a bit on the pricier side. Service is friendly, but sometimes a little slow when it's busy. Overall, the ambiance and views make it well worth a visit, particularly for sunset dining. Solid 4 stars!

This was one of the top most memorable experiences of my life, seriously. We saw the sunset and the international space station crossed over us too. The food was delicious and beautiful. Our waiter Augustin was so engaging and helped make our experience even more special. The hotel itself is just lovely and the restaurant and rooftop section is just wonderful. We will be back

Wait.....hi where am I? You know being from Los Angeles we have fine dining. But when recommended this place I thought I was back at home. Such unique but amazing tasty food. Service spot on and cocktails to die for. Was too full for dessert but what I saw brought out was amazing. Next time in town this is a must. Lastly I will check out this hotel also. The art deco and feel was amazing.

Pretty setting, freezing inside even after asking to close doors to patio (December evening). Limited underwhelming menu with a price tag that seemed out of balance with the taste, portion, and overall experience. Food was meh. Super thin trout filets that made peeling skin off very difficult. Popcorn snack loaded with kernels. Service wasn't bad but not noteworthy, met minimal expectations. Not busy at all. Wouldn't go back except for a quick, albeit $20 cocktail.

Good service, but the food and drinks are not the best, and be prepared to spend a pretty penny. When you read the menu, the food and drinks sound exotic with some local flair. I was excited to try the carne asada elk covered with chile, but it was lacking some flavor, and the elk was very tough. Maybe we got a bad cut, but for the price, but you would think we would have one of the most tender parts. The elk had tendon or veins, which made it hard to chew, and there was not a lot of meat on the plate. The mix drinks are expensive, but I guess you pay for the location and service.

Let start off with how this all went down. We had initially planned a dinner at nearby Seasons to commemorate a special date. On our way to Seasons, I remembered that Hotel Chaco has a really scenic rooftop bar that would be nice to grab a quick drink at and snap a few pics with the sunset kissed Sandia mountains in the backdrop. Upon reaching the 5th floor, we noticed the entrance of the restaurant with an empty host booth in front of it with no host in sight. Note, this was my first time here. As the place was relatively dead and no host around, we just walked in and found a table on the balcony. The only thing that remotely saves this review is how beautiful the venue is. Based on that, it should probably be about half a star. On our way to the table, I immediately can feel awkward gazes from people both customers and staff. I've had this happen some other places that weren't melting pots like Albuquerque, but never here. This is a more touristy section of town, so I guess it should be expected. The looks very much made me feel unwelcome. Maybe I was underdressed? Maybe a bit too Hispanic looking? My date was excited to be up there and didn't catch the same energy I was feeling, so I just kept quiet. We sit down and take a look at the drinks and menu. Drinks are a bit pricey, but I was still considering it just to enjoy the view. I started browsing the food selections and noticed they don't have much and it is really up there in price for what it is. Service was taking an awkwardly long time to come over to us, so I decided we should just leave and continue on with our date at Seasons. As we're starting to get up, an Olive Oil from Popeye-looking waiter comes up and starts trying to get our order. I explain to him that we are leaving because we have other dinner plans and everything seemed fine. Right when I stand up and begin pushing in my chair, the prick says out loud so that everyone in the nearby vicinity can hear "was it that you have other plans or was the food just too pricey for you?" Of course, some of the other snobs that were already giving us the "you don't belong look" turn to stare. I calmly told this asshat waiter "it's not your prices, you don't have much to offer" and we left. Seriously, eff this judgmental establishment. Ownership should vet their waitstaff better. With the high priced food, I'm sure this is a hot job for waitstaff. Or maybe, based on other reviews, management is just fine with this type of behavior and things will never change. I don't mind paying high dollar for service and food that are worth it. This place is not worth it. Should have checked Yelp!first.

Great patio ambiance and views of Santa Fe and the mountains. Yummy drinks and guacamole, salsa and chips. We stayed about 2 hours visiting with other guests and taking pictures of the sunset.

This might be one of the most beautiful restaurants I have ever been to, inside and out. The views are breathtaking and we saw a shooting star - a total core memory! So why a 3? Let's start with the good... the service was great. Between our server and the bartender, we could have easily left with new besties. The staff is on par with the view. The outdoor dining room has natural gas heaters all over so as the sun went down, we were comfortable in the cooler temps. Now the not so good... unfortunately the food was a let down. I got the filet and it was meh. The sides were meh. I was just underwhelm and felt I was paying for the view more than anything else. I ordered the Crème Brule and the texture was very curdled, not smooth and silky. I am glad I went because it really was a lovely experience but I would recommend watching the sunset with a drink and a good friend.

First time at level 5 and I had an amazing experience. Lydiana went above and beyond to make us feel welcomed. She had great service and made the most amazing drinks. The ambiance is classy yet casual. Will definitely be returning.

Chef Marc Quinones has transformed Level 5 into the extraordinary place it should have always been. Chef Marc and his staff came in and transformed the menu into a true foodie's dream menu. If you aren't a Chef Marc follower already then you will be after dining here with Chef's phenomenal food, the great service, the panoramic view from the balcony, and the farm to table excellence displayed. It's a great place for happy hour and is an extra special place because it's also where my fiancé popped the question. We go pretty often and have made it part of our regular dinner rotation.

Great Food and service this time. The place is Amazing The Ambience, The Food has improved since the first time I visited this place. Kudos to the Team

I've come here since it opened, usually for drinks, appetizers, and the view, sometimes for dinner. The last time was a weeknight around 6. My party was seated at a cluster of couches so we ordered easy food to eat at the coffee table setting. This is how the charcuterie board came out. I kid you not. Breadsticks tossed over the saddest, most unappealing raw veggies. Who puts thick, raw zucchini slices on a charcuterie board? I don't typically take photos of my food but this was so laughable, I had to.

I agree with many other reviews - the setting and the views are second to none. However, ever since the latest Chef took over, and converted the food from its previous format, the food quality has gone down despite the unsustainable, skyrocketing price adjustments. Sunday Brunches with music were once a highlight of my wife and my week. But then the menu changed and there is nothing 'normal' anymore. The current Chef must believe the more 'jacked-up' the food the better. Unfortunately, most customers would prefer a simpler recipe prepared well than an over-baked, over-sauced, over-New Mexican influenced dish. Know your customers - aka those who pay. Keep it simple. Ever since the new Chef's changeover, my wife and I have never been back - nearly three years. So sad, because this was once our favorite spot in ABQ for food.

We came in on a Sunday for my girlfriend's birthday to get some drinks. We were immediately greeted by a terrible host who was extremely rude to our party and made us feel very uncomfortable and unwelcome. Our server was nice but the prices did not match the mediocre drinks we got. Would highly not recommend and would advise to avoid this place!

This restaurant is wonderful! We are visiting Albuquerque and made reservations last night. The 4 small plates we had were excellent- the Grilled romaine was good but we will skip next time. The blue corn crusted quail. Asparagus and short rib dishes were delicious! Although full, we had the apple galette desert to finish off the meal. The chef has a great sense of taste & place. Wonderful meal, lovely environment

Amazing food, amazing views , and amazing service. Our waitress Jamie was wonderful and catered to our every need. Recommended the best drinks and food. Highly recommended the filet mignon

The wings were awesome! Amazing sauce. The salad appetizer lacked enough veggies other than lettuce. Service was super slow. Our drink and food order came out together 40 minutes after ordering it. Unacceptable!

We went there on a Tuesday night in November and were able to get a table without reservations. To access the restaurant you need to go into Hotel Chaco and take the elevator up to the 5th floor which is the top floor. There's an amazing patio area with fire pits and seating on the roof, but we decided to sit inside because of the chilly weather. The waitress and the staff were friendly and attentive. The dishes we ordered were on par with the quality you would expect for a gourmet establishment such as this. I wasn't disappointed with the Chilean Sea Bass and I recommend it. They have an impressive bar with a wide selection of alcohol but we didn't order any drinks.

I stayed at Hotel Chaco on a recent business trip and was recommended to visit Level 5 on the rooftop when checking in. I didn't want to leave the hotel after traveling in from Canada and so I made my way to the rooftop and ended up sitting at the bar. Although the food was tasty, the service was mediocre at best. It took nearly 19 minutes to be acknowledge which only happened after I asked if I was still able to order food at the bar. I ordered two small dishes but only received one. And in general the staff seemed disinterested in me as a patron. I asked for the manager's card and sent an email when I returned to my room. No response. I'm a pretty patient and flexible person, and it takes a lot for me to make a complaint. The whole experience at Level 5 was a disappointment and I would not consider returning or recommending to others. Too bad because the space is stunning.

My family, friends, and I were super excited to go to dinner here for my birthday. That didn't last very long unfortunately. The service was ok, manager was friendly as he had a baby recently and we brought our little one. Our server (Jessica I believe was her name) wasn't the best. On top of eating in the dark because they had 0 lamps and she told me "people keep stealing them". You all are a high end hotel and restaurant, I'm at my birthday dinner and have to eat In the dark? Yes we were outside but I expected lighting. I wish we were told that earlier then we would have picked in indoor table. By time we knew we had no other option but to eat holding our phone flashlights, the limited seating inside was taken. She didn't seem like she cared and it's not really enjoying eating a steak while holding a baby and flashlight. Needless it say we wasted over $600. Everyone still talks about the disappointment from food to service. If it wasn't my birthday and we didn't spend so much I wouldn't care. Wish we had a better experience.

Beautiful views, wonderful service and great food and drinks made it a perfect evening. The chef came out and was interacting with customers, getting feedback, nothing but positive things to say.

Disappointing. The views are great but the service was not worth the prices which happened to be higher on the bill than the menu. They burnt the bread and turned it upside down to hide the burn. And then they didn't place the right steak order in the right spot so we eventually realized the my friend had the medium rare steam and I had her medium steak. And we didn't expect them to be drenched in sauce. The app of quail was flavorless. Disappointing all around.

Good menu and bar. Fantastic view with all the tourists you desire (Watch out for drunks wandering out from the bar, blocking your view and telling grandiose stories about their conquests!)

Great view, tasty food. But do NOT go there until they sh*tcan the thumpa-thumpa "designer sound" on the sound system and either turn the system off entirely, or play real music. Spoiled the evening! And never order the "special" without first asking the price!

My family and I had the pleasure of dining at Level 5 on Saturday, Oct. 5th, and our experience was nothing short of excellent. EJ, our waiter, made my father's 76th birthday celebration incredibly special. His warm and engaging personality truly stood out, and he provided the best wine pairing suggestions that perfectly complemented both our appetizer and main courses. EJ's professionalism and attention to detail were top notch, making the evening even more memorable. He also made sure we not only enjoyed the sunset on the west side of the restaurant, but also the firework show from the balloon fiesta on the east side of the restaurant. As a business owner myself, I can confidently say that EJ embodies the kind of personality and professionalism I would love to have on my team. Thank you, EJ, for making our night unforgettable! The food was amazing and well prepared. It was a very special treat when Sean the head chief visited our table and expressed his gratitude to our meal selection, and we were very excited to hear his future plans for everyones culinary experience. I have a trip planned back to ABQ in Nov. I will make sure the night I make reservations, EJ is working.

We ate here our first night at our hotel stay. We had tremendous service and food was great! Decided to make reservations for the last night of our stay with the hotel Chaco. Upon arrival we were greeted and brought to a table in the corner with no views of the sunset or mountain range. Upon requesting another table we were made to feel as if we were being difficult even though we are paying hotel guests and returning guests. Ultimately we did receive another table and great service. Management seems to be struggling with staffing issues, but who isn't these days. At the end of the day, one and done...

Went to level 5 at 9:15. Last call was already made, turned us away despite being a hotel guest.

Simply appalled at the service I received here... let me paint this picture for you. I showed up without reservation, there was plenty of seating indoors and outdoors. I opted for outdoor seating due to Covid, and wanted to see the views. I was seated promptly, I was offered a table or a lounge area, I decided on the table. It was a bit far off to the side but I was right by the door the wait staff utilized so figured that'd be no problem. 40 minutes. It took 40 minutes until someone took my order. The waitress stopped by maybe 5 minutes in to drop water off and said she'd be just a moment. 40 minutes goes by. Other wait staff are passing me, not checking in with me for anything. Didn't ask if I wanted cocktails to start or if I needed someone to grab my waitress. Nothing. I see other people seated and served before I am even addressed again... I think okay they are in other sections with different staff, fine. However, A couple is seated next to me and within 5 minutes, I see my waitress making her way down the walk way. I think to myself finally, I will get to place my order. NOPE. She b lines to the couple next to me, brings them water, takes their order before even addressing me again!! WTF I had been there 40 minutes at this point, just trying to place my order, she takes their order before me???? Literally no excuse for that, like at all. Situation was so fucked up, I felt so unwelcome....I honestly wish I just left because the food for the wait and the disrespect was not worth it. Drink was just okay, spring rolls completely lacked any type of flavor. They just seemed disorganized in general, brought out two apps when it was just the one I ordered. To top it all off, another waitress stops to ask the couple next to me if they needed any drinks while they wait.... The same waitress who'd passed my table at least 15 times and never once looked my way or stopped by to check in on me. I was telling my boyfriend about what happened once I got home, he felt the fact I was the only person of color may have something to do with it... do what you will with that information. Wouldn't step foot in this establishment again. Way to make your paying customers feel like garbage.