Level Los Angeles - Downtown South Olive

I don't love downtown LA, but if I have to visit downtown LA again, this is where I will stay. a) THE POOL AND GYM WERE AWESOME!!!! Loved having a pool you can actually swim laps in, heated, clean, superb. Gym was also nice and big and clean. DEFINITELY MY FAVORITE PART OF THE STAY. b) Great apartments with huge fabulous kitchen, etc. Love having a balcony and windows that open. It was extremely clean when I was there. c) Service was awesome except when I checked in, but otherwise excellent. d) Some things are not fabulous like once or twice the shower did not get hot enough (but usually fine) and no you don't get daily cleaning, but I knew that before I booked it, and I am fine cleaning up after myself. For the price, and that gorgeous pool and gym, and the friendly staff, all the space, and that amazing kitchen, (bathrooms were nice as well) and that I got a WHOLE APARTMENT for about the same cost as a single room, this will be my go to place to stay if I need to visit downtown LA again. (I was there for work, and may need to return, so that is why I am likely to return to this hotel). Would I rather stay near the beach, sure! But again, for this part of town, I would give them an A+!

We recently stayed at Level Los Angeles. We travel to celebrate birthdays with friends and family. I should mentioned the city view from the room was amazing and the location was perfectly accessible for most activities we wanted to enjoy, but the costumer service was far off from being kind and helpful. Since we arrive and preceded with checking in the lobby person was very rude and he pretended not to understand that we have arrived in groups and that there was someone already in our room, he had my partner waiting for more than 30 minutes for a card to access the property, even though I had already called to authorize a card for him. I received zero help to get my luggage to my room .The room was not stocked. There was no shampoo or conditioner. I had to request paper toilet, shower towels, coffee and filters. We had no housekeeping service not even one day, they told us we are in charge of cleaning and throwing away our thrash. Seriously I paid a good amount of money for no service!! The last day I asked for a confirmation email to keep track of the cost of our staying and again the person pretended he didn’t know what I was asking for. I wouldn’t stay at that location again the experience left me very disappointed. I wouldn’t recommend spending your money for a place that doesn’t take customer service seriously

My stay at Level was an excellent experience. I stayed in a 2 bedroom suite that was immaculately clean with views of the pool. The service was excellent and professional, from the guys at Valet to the front desk and even the maintenance crew (my washing machine had some minor issues). My favorite part was the pool, which was very clean and serene. My only issue? The elevators were slow and busy on weekends (specifically, Saturday). I would definitely return to Level.

The whole process, from booking -> check-in -> stay -> checking-out, are very important to me. I work as a surgical resident, and needed a break. Level Los Angeles was the best choice I could have made for this well deserved break. Booking was extremely easy. On arrival to the hotel, I was greeted by both Mr. Jonny Romero and Mr. Franklin at the front desk. They were both very welcoming, which immediately made me feel comfortable! I knew right away that my stay would be great. Mr. Romero was kind, efficient, and prompt in answering any questions. I truly appreciate the whole process of my stay. My stay itself was beautiful! Would book again! and highly recommend. Thanks again, Johnny and Franklin, for making this a great experience for me!

What a gem of an apartment-style hotel option in DTLA. Needed one-night lodging for an appointment the next day and something close to a theater I was going to for a concert that night. Very convenient as the venue was 3 blocks away. Clean, modern and more of apartment than a hotel room, with sweeping views of the cityscape. Will definitely look to stay here again when downtown.

Starting with the bad news - I was randomly charged $2,400 about a month after my stay. When I called to get it figured out, the person I talked to could not have cared any less. They told me to email pictures of my online banking and an explanation of the situation, and I have yet to hear back from them a week later. My bank ended up taking care of things, but again, they had to urgency to correct this mistake. The rooms and hotel itself were decent. Nothing fancy for the price. The pool and hot tub were nice. The outdoor movie theater was cool, but you pay separately and the seats sell out quick. Overall it was a disappointing experience and I would look into other places to stay in the area.

This hotel looked great online but was very disappointing in person. Checking in and out was easy, that was my only good experience here. My bf loved the gym, which was large and with a lot of high end equipment. The hallway on our floor reeked of trash, probably because of the garbage shoots near the elevators, there must be problems with the trash system. NO WARM OR HOT WATER!! Despite complaining once or twice a day for my entire 7-day stay, the hotel was unable to fix the water temperature, so I took a lot of cold showers. The room had stains on the window treatments, couch, and oddly enough the walls. None of the furniture felt "clean" to sit on. Also, the room was not stocked with toilet paper, trash bags, towels, or extra linens like blankets. I had to call the front desk for all of these and it took housekeeping several hours or up to a day to bring these items to the room. And all the bedding was down. When I asked for a down alternative because I am terribly allergic to down, the hotel claimed they did not stock anything but down. I had to put towels all over the bed to sleep and still got terrible rashes. Both the garbage disposal and the microwave did not work. The windows are thin, so we could hear all the street traffic--people shouting, cars/motorcycles driving by, cop cars, ambulances, etc.--it was hard to sleep through the noise. And did I tell you the smoke detector battery died? I called housekeeping about this, but it took them a day to come with a new battery, so my bf had to take it down and disconnect the old battery himself. And while this hotel looks likes it's in a good neighborhood, it's not. While standing outside with my bf, the security guard told us not to stand outside because of the aggressive homeless population in the neighborhood. We told him we are used to this (we live in South Florida), but the guard requested we wait for ride-shares and food delivery inside. If the hotel staff doesn't want its guests standing outside on the sidewalk, that is saying a lot. I told the front desk about these issues, which they had flagged in my reservation because I had called about all of them, they offered to refund me 3 night's tax fees. A nice offer, but not enough to make up for this bad hotel. Highly do not recommend.

This place was really beyond my expectations I expected a nice place but this exceeded my expectations for what I paid. My view was incredible looking over the whole downtown LA my room was very plush the kitchen bathroom was really nice, the Staff EMMI And FRANKLIN were very kind and professional, I did have a issue with one of the velvet night time employee he was rude and un accommodating as for the rest of the valet day time employees they were cool. This place has a nice pool jacuzzi basketball court and out door theater very nice.