Em B.
Yelp
Came here for a friends birthday at 7:30pm on a Sunday night. It took 20 minutes to sign up to even enter, they want all your personal information to sign waiver. They don't tell you how anything works, they just send you in without any instructions or tips. Once inside, HALF of the rooms were under construction or out of order. Some of the rooms were fun but it was annoying to see other people try and try again, but when our group wanted to try a room again, another group would take it.
Finally at 8:50pm I was getting hangry, so I went up to the bar that says "ORDER HERE" and a staff member said they were no longer serving food. I said no one told us that, or anything for that matter, and it's a Sunday night. I asked if we could at least get nachos or tortilla chips, anything? They suggested MCDONALDS! Abhorrent. Absolutely disgusting.
Two of our friends came up 5 minutes later and said they ordered food on the other side (restaurant side) but they're about to close so order quick. We went over right away, and I asked the waitress if we could order. Right then, the clock changed from 8:59 to 9:00pm, she says, "sorry it's 9 now, our kitchen is closed." I told her, " they told us 10 minutes ago in front that food was closed, but then our friends just came up and were able to order here a few minutes ago. It's a Sunday night, it's my friends birthday, and we have been running around a mostly out-of-service establishment, haven't eaten all day-" and she gets the manager. Christian was the most polite and helpful staff member. He informed us that they were out of burgers, and a few other items but they could do pizza and wings. We were able to try the garlic parmesan wings, chicken sandwich and a margherita pizza. I tried the blueberry soda (from Maine Root) and it was really good. Garlic wings were decent, pizza was okay.
If the sign up didn't take so long, and instructions or some type of information was given at the beginning, some type of etiquette for sharing the space, more than half of the rooms being available for use, food time availability offered at entrance, and the staff at the bar were more customer friendly, this review would likely be a lot more positive. Overall dope concept, fair-poor execution.
Given the circumstances, I'd call first to see how many rooms are out of service and eat prior to coming.
Christian was the only really helpful staff member. He was the only person who was memorable in a positive manner. He gets 5 stars. Mia(?) who helped us sign up was also great.
Tell your staff not to suggest McDonald's as an alternative. It shows that Level99 is looked at as an equivalent to McDonalds playhouse and a happy meal.