Berenice L.
Yelp
DO NOT VISIT THIS RESTAURANT!!! TERRIBLE CUSTOMER SERVICE.
This is the second time I've had a frustrating experience with this restaurant. I placed a pickup order on the app they are partnered with (Snackpass) yesterday because the store was listed as open. However, when I arrived, the store was closed. Okay, no problem. But today, I went back to request a refund, and the two male employees working there were extremely rude. They insisted that I contact the app's support team, but I had already done that, and Snackpass told me to contact the store. They refused to give me a refund, claiming it was the app's fault, not theirs.
Their behavior was shockingly unprofessional. They talked to me in a very loud aggressive, rude tone to the point where it felt like they were yelling at me. One of them just stayed completely quiet and stood there, squinting and staring at me, which made me feel very uncomfortable. The other employee kept interrupting me and dismissing my concerns, making me feel disrespected and unwelcome. Keep in mind, I am a young college-aged woman by myself. I read the other reviews and it seems that many others have also had a similar experience.
This is in stark contrast to my experience last week when the female employee there (Amy) handled the exact same situation professionally. She apologized for their mistake and gave me a full refund, my order, and even a free drink for the inconvenience. It's clear they can process refunds through the Snackpass platform, so I don't understand why the two male employees rudely refused.
It's disappointing to see such inconsistent service and blatant unprofessionalism. Based on this experience, I won't be returning.