Michelle
Google
I felt quite disappointed with the service we experienced during our recent Chinese New Year dinner here.
We made a booking for 12 pax for the CNY set menu, and as this was a special occasion for our family, we were hoping for a smooth dining experience.
Unfortunately, before dinner began, my mum had a fall while walking towards the dining room entrance. At that moment, it seemed that the staff nearby did not notice what had happened immediately, as no one came forward to assist her. As I went to help her up, I was hoping someone might check in on her wellbeing, but we did not receive any assistance or follow-up afterwards. Thankfully, she was fine the next day.
During the meal, the service pace also felt inconsistent to us. Some dishes were served after a long wait, and at times multiple dishes arrived together, followed by another pause before the next course. We also found that it took some time to get assistance for requests such as hot water for tea and fresh cutlery.
Overall, the experience did not meet our expectations for the occasion. I hope this feedback is helpful for future service improvements.