Aparna Paul
Google
I had an incredibly frustrating experience at this restaurant today. While the food was decent, the service was unacceptable. I went in for brunch and ordered eggs, toast, and potatoes—the meal also included sausage, which I don’t eat. I asked the waitress if I could substitute something else, and she mentioned fruit or a “kid pancake,” even demonstrating a small size with her fingers. That sounded reasonable, so I agreed.
When my food arrived, instead of a small pancake, I was given an entire plate with three huge pancakes. I immediately told the server this was too much food, but she just walked away. Then, when the check came, I was shocked to see an additional $12 charge for the pancakes. I had assumed she was offering a simple substitution, not charging me $4 per pancake. For dietary and health reasons, I couldn’t even eat them all.
At this point, I expected some form of customer service—at least an apology or a willingness to adjust the charge. Instead, the waitress insisted she had explained everything (she hadn’t at all), and when I asked for a manager, she conveniently claimed there wasn’t one available. That was a lie too. Eventually, a manager did come over, but rather than listening or de-escalating, she was rude, dismissive, and completely unhelpful. She “comped” two pancakes but never acknowledged the miscommunication. Instead, she doubled down, saying, “I believe my server.”
Believe what, exactly? That she didn't mess up - even if she had why not just say sorry. If she had thought she had explained things well - why not just say so sorry for the miscommunication....? It happens. Not a big deal. But the attitude was over the top of all the people who work at this place.
A manager’s role is to de-escalate issues, not make customers feel gaslit. A good restaurant prioritizes customer experience and accountability. Even if they weren’t willing to comp the pancakes entirely, a simple acknowledgment—“I see where the confusion happened”—would have gone a long way. Instead, their lack of professionalism made it clear they don’t care whether customers return.
Also the prices are ridiculous - 35 bucks for a simple brunch is too much for one person - this is not the four seasons. Servers are rude, average food and just a terrible experience.
Given the repeated complaints about this place, I’d recommend skipping it and going to Legal C Kitchen or somewhere else that values both food and service.