shane melbourne
Google
I've been a loyal customer for years . Having worked a long time in the service industry , I generally am pretty forgiving and understanding when things don't go great at a restaurant. This was just an overall horrible experience, and likely the reason I have spent most of the day in the restroom and chugging Pepto.
As before mentioned, I eat here often and have for years. I was disappointed when I had seen the menu changes, but decided to give it a try anyway . So I call to make a carry out order . " We no longer do carry out on Saturdays ." Alright . That sucks but I can understand. An abundance can cause a poor dining experience. So we decide to go on in . It wasn't very busy and we were sat immediately. We were handed paper menus that were dirty and crusted with old food . Reusing paper menus and dirty ones at that was already disappointing.
We received our drinks and apparently there is an ice shortage.
They took their amazing Blacked Seared Tuna appetizer off the menu , and replaced it with " Smoked Tuna Dip ," so we figured we'd try that. What we received was a bowl with a golf ball sized chunks of cream cheese , mayonnaise and what could have been 2 penny sized pieces of canned tuna mixed in there somewhere ?? It was semi glazed over as if it had been sitting in the fridge for a day or 2 pre-made.. old cole slaw is the closest description I could give to the taste . We told the server that it was absolutely disgusting and she took it and walked straight to the manager ( we'll get to that in a second )
For our entree we ordered the shrimp and grits and burger . They had always been great there, and we were looking forward to it .We'll, not only did they change the menus, and recipes , but the skill level of cooks all together. Neither are anywhere near what they use to serve , and took over 30 minutes when it was slow.
The shrimp and grits tasted like microwaved cheese grits with some shredded cheese on it . No seasoning . But the shrimp still had the tail on it , and wasn't cooked enough to pull it out so we had to cut it off . It also was covered with roasted tomatoes that still had the leaves on it. Like , who wants to dig through a soupy dish to pull the shrimp and tomatoes out , cut it up, and put it back in . Speaking of which , we weren't even given another plate to finish the chefs job. And who wants to pay 25 bucks for a dish and still have to work so hard for it. Luckily, our food had been sitting in the window so long that they put a second bowl under it to be able to handle it , and we were able to use that to be able to cut the tails and leaves off and discard the trash .
My burger. They proclaim it as a " double smash burger . I got one patty that was semi smashed and basically charcoal . The other was completely raw and still icy in the middle . If I had to assume , after cooking the first patty , they realized it was suppose to be a double , kept the first on the grill and tried to rush cooking a frozen patty .
After just a couple of bites we had had enough , but , our server was nowhere to be found . We sat there and sat there looking around helplessly. Here's the worst part. The manager had been hanging with his buddies a couple tables over the entire time. When she went to him and showed him the app , he didnt check in . When we sat there starring at our uneaten food , he didnt check in . When I got up and started looking for our server so we could just pay and leave , he still just hung out with his buddies. I walked all through the building , downstairs and back upstairs until I found her in a back room. The entire time a table 10 feet in front of him is having a obvious horrible experience and he never once checked in . Never once went to check on the kitchen , check on the servers , or touch any tables.
I know the group that owns liberty takes great pride in providing a good experience. This is the worse experience I've ever had at any of their establishments, multiplied by 10 . Honestly one of the worst that I've had anywhere