Rachel S.
Yelp
It's sad when you have to give a bad review for delicious food, but this place is actually the worst service I've ever experienced. Like, it's so bad it's really not even service, it's like you're begging them to take your money and they just don't care to. I've been twice now and it's the same thing: late night, guy at the register is completely checked out, the phone app doesn't work past 12am, the guy won't type your order in, you have to argue with him and show him how the phone app doesn't work, and then maybe he types it in himself or maybe he doesn't. He also speaks in a whisper so you have no idea what he's telling you to do.
The first time I went, i convinced him to put in my order after a 7 minute back and fourth about why I couldn't use the app. The carne asada fries were delish. Tonight, he literally could not enter my order. He just kept shrugging and pointing to the QR code sign. The app didn't work. He shrugged. So, we left.
Also, there are multiple signs saying they don't accept cash, but some Drunk guy cut in front of me, ordered a burrito with the cashier, and left a $20. So clearly that's the way to get food here. It's sad that this place is non functional. The food I've had has been really good. But despite that and it's proximity to my house, there's no point in going since you can't actually order.