Jessica W.
Yelp
While the food is outstanding the service was beyond terrible. Chef would get 5 stars, staff would get zero.
Arrived for our 6 pm dinner reservation at 5:50, we were asked if we'd like to have a drink at the bar. We accepted the offer and after 5 mins, ordered our drinks. 20 mins later, we hadn't received our drinks. Then 3 of the 4 drinks ordered arrived. We asked where the 4th drink (wine) was and told it would arrive shortly. Another 5 mins passed, asked again, said they'd chase it. Another 5 mins passed (30 mins now!) and we ask again, then told that the wine we ordered (which is on the bar menu by the glass) is in the restaurant, not stocked in bar. Another 5 mins and the wine comes out and we are told that they had to open a fresh bottle as other was corked. Okay-so now 35 mins in, all drinks at bar, 25 minutes past the time we were to be at table.
The party decides to go to table, we bring the glass of wine with us. Told by server the table isn't ready. There are quite a few tables open. After a 10 minute meander around the gorgeous gardens and fish ponds, we ask if we can take a table inside, they immediately say yes. We sit. 5 mins passes and then menu arrives. Another 10 mins, then we get to order. Etc. We order a lot. Service is frighteningly bad throughout. The rest of the meal goes this way
we were to order dessert but after wtg 10 mins to order, we decided against it and asked for check. Husband then goes to pay, is asked how the food was, he says "incredible" and the rest of his evening? "Diabolical"
It's a shame that the restaurant couldn't get the service right. I overheard another table complain and another lady laugh when a server asked if she wanted to wait for her table at the bar "it takes at least 15 minutes to get a drink at this hotel!"
We were considering this hotel for our family holiday, and needless to say, after tonight's experience, that will not be happening.