Ashlee H.
Google
I’ve been a loyal customer at LIT for a while now, and I’m continually impressed by the level of care, knowledge, and hospitality I receive every visit. But what truly makes this shop stand out is the exceptional customer service, I always receive from Kileigh.
From the moment I walk in, I’m welcomed with genuine warmth and a friendly smile by front staff and security. But Kileigh consistently goes above and beyond to ensure I find exactly what I’m looking for, explaining products in a clear, non-judgmental way and tailoring recommendations to my preferences and needs. Her product knowledge is impressive—she takes the time to detail effects, dosages, and terpene profiles, helping me make informed choices every time.
What sets Kileigh apart:
Attentive listening: She remembers my past purchases and preferences, making each visit feel personalized and special to me.
Honest guidance: She’s never pushy; instead, she provides balanced information so I can decide what’s best.
Thoughtful recommendations: Whether I’m seeking relief, recreation, or something new to try, she helps me discover options I wouldn’t have considered.
Wait-time respect: Even during busy hours which I’m smart lol and always try to come at 7am for the discounts.
Positive energy: Her enthusiasm is contagious, making the shopping experience enjoyable rather than mundane.
The store itself is consistently clean, well-organized, and clearly curated with a wide selection. The staff is always friendly, the atmosphere is welcoming, and the quality of products is evident in every visit. It’s clear LIT prioritizes customer happiness, education, and a respectful, inclusive environment.
If you’re looking for a cannabis store that combines top-tier product selection with standout customer service, especially from Kileigh, LIT is the place to go. I highly recommend it to both seasoned shoppers and newcomers alike.
LIT on University Ave.
